Customer Service Data Entry

DAMARIZE RUIZ

Cell: 914-***-****

**************@*****.***

CAREER PROFILE:

Organized, dependable professional with over 16 years’ experience providing a high-level of administrative support to executives and managers in both the public and private sectors.

Exemplary communication, interpersonal, and follow-through skills.

Flexible, quick learner, who adapts easily to new and unexpected challenges.

Highly motivated self-starter who works well both independently and in a team

EXPERIENCE:

11/07-11/21/14: New York City Department of Education, Brooklyn Children First Network (CFN 612)

Administrative Support for Special Education Administrative and Clinical Teams:

Provide administrative support to Integrated Service Center special education teams, serving 32+ schools.

Provide technical support to schools for data entry in various DOE computer programs - Automate the Schools (ATS), Child Assistance Program (CAP), SESIS Support Process(SESIS) and Special Education Component (SEC) Report.

Facilitate group and one-to-one training sessions at the CFN and schools on the DOE data systems.

Assist school-based CAP Clerical/Family Workers of required student reconciliation in ATS/CAP/SESIS via browsing and data entry capability.

Reconcile, process, record, check, monitor and maintain records; furnish information and prepare reports using DOE data systems (ATS, CAP, SESIS and SEC).

Generate Related Service Assignment Letters for speech, occupational and physical therapies in order for students to receive any of these services from Independent Providers.

Communicate important information to schools related to clerical duties performed on the schools' behalf.

Assist parent with telephone inquiries and direct their calls where and when appropriate.

Customer service on internal and external queries.

Perform related administrative duties to support the work of the CFN team.

Professional Development Agenda Items for School-Based CAP Clericals and Family Workers

Duties, responsibilities and expectations for School Assessment Team Family Worker/Clerical Associate

Navigation of Data Systems and Data Entry: ATS,CAP, SESIS and SEC

Generation of Reports, Final Notice of Recommendation Letters, Requests for Missing Clinical Material

Organization of Files, Caseload Management, Preparation of Clinical Package

Team Building Skills

Assistant to Administration and Operations Manager for Special Education, Brooklyn Children First Network (CFN 612)

Developed an organized filing system for the Administration/Operations Manager

Created tracking form for student assessment, case completion, which assisted in case management for Per Session activities, Related Services, Impartial Hearings and Agency Contracting.

Record Check for Accuracy, Data Entry and System Browse for specific student information in ATS, CAP, SESIS and SEC for student information relative to Impartial Hearings, Mediations and Per Session.

Translated to parents during meetings and for report preparation.

Processed case files and reports which included: printing manual/computer forms, duplicating, transferring records, scheduling of assessments.

Created and maintained confidential student files as to upcoming and pending Hearings.

Retrieved and transmitted students’ records & files as per in-process Hearings.

Filed all assessment reports, due process notices & letters in student’s files.

Provided assistance in the administrative duties to support the work of the Children First Network (CFN 612) team: telephone, customer service related issues, copying, preparing agendas and materials for professional development sessions.

Damarize Ruiz

08/98 – 11/07: New York City Taxi & Limousine Commission

Legal Affairs Executive Assistant:

Assistant to the Deputy Commissioner/General Counsel, Deputy General Counsel and the Office Manager for Legal Affairs.

Responsible for maintaining the daily schedule for the Deputy Commissioner/General Counsel.

Perform paralegal functions for the seven (7) Assistant General Counsel’s of the Legal Affairs department.

Scheduled hearings, created files, mailed correspondence, processed incoming correspondent inquiries, maintained filing systems and other general administrative duties.

Utilized and created Excel spreadsheets and Access databases used for legal cases.

Processed and distributed incoming correspondence for the legal affairs department staff.

Prepared files from NYS Division of Criminal Justice Services’ reports for due process.

Maintained the department’s recorded hearing tapes filing system and processed requests for tape copies.

Liaised with the Subpoena Unit and Taxi & Limousine Commission officials regarding compliance notifications.

Scheduled the production of large volumes of Subpoena Request notifications and supporting documentation.

Processed incoming small claims judgment enforcement’s cases.

Served as a customer service representative and responded to telephone inquiries.

EDUCATION:

Berkeley College, NY - Associate Degree, Psychology, September 2007

LANGUAGE OTHER THAN ENGLISH:

Fluent in Spanish

TECHNICAL SKILLS:

Proficient in Microsoft Word, Excel, Access, Outlook, Internet, CAP, ATS, SEC,SESIS and TAMIS (an in-house system).

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