Manager Customer Service

Ian Cascadden

**-**** **** ***, *********, British Columbia

Cell Phone: 778-***-**** - Email: *******@*****.***

Education

The University of British Columbia Vancouver - Bachelors in Political Science with a minor in Economics

Work Experiences

Freeman Audio Visual - Technician - Vancouver – October 2015 to present

Represent Freeman in the Hyatt hotel managing the audio visual equipment from setup to dismantle.

Handle clients concerns with the professional customer service required of five star hotel staff.

Handled thousands of dollars of equipment often under no direct supervision.

Hubbub Sandwiches - General Manager - Vancouver - June 2015 to September 2015

Went from assistant Manager for one month to Manager for two months.

Managed one of the busiest and fastest growing sandwich shops in Vancouver.

Demonstrated strong leadership for a staff of 10 employees.

In charge of all store ordering and daily management.

Kaboombox Food Truck - Assistant Manager & Head Chef - Vancouver - May 2014 to May 2015

Operated a food truck business including prepping, driving, cooking and handling transactions.

Executed strong sales techniques while interacting with customers.

Managed high-stress level situations with customers and employees.

Refined the skills and knowledge acquired during my previous 7 summers of restaurant experience.

Public Outreach - Fundraiser - Vancouver - January 2015 to April 2015

Fundraising by convincing people in malls and at universities to donate monthly to the charity World Animal Protection. Also worked on the Vote Yes campaign getting Greater Vancouver Area. citizens to pledge their vote to increase the sales tax to pay for transit improvements.

Managing a team of fundraisers to control team energy and handle unexpected events.

Coach fellow employees to improve group and individual performance.

Essentially ‘cold-calling’ people to donate monthly to charity.

I was able to convince one person to donate $50 a month and would regularly get 4 people a week to donate $10-15 a month.

Sheehan Phinney Bass + Green PA Law Firm – New Hampshire - Intern - Spring 2011

Shadowed Bruce Berke, a Lobbyist heavily involved in the New Hampshire State Government

Reported on House Committees focusing on voting results from hearings and bills

Analyzed House and Senate voting helping the firm analyze bills impacting their clients

References

Andrew Fielding – Food Truck Owner 604-***-****

Katie Stevens – Team Manager at Public Outreach 778-***-****

Bruce Berke – Lobbyist at Sheehan Phinney Bass + Green (Office) 603-***-****

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