Technical Support Manager

Jiayi, Wu

Tel:519-***-**** Email: ***********@*****.***

** ***** **** ********, *******, ON

HIGHLIGHTS OF QUALIFICATIONS

Experience in code programming and designing.

Have accounting and financial knowledge, familiar with IFRS and GAPP, have experience to prepare financial statement and consolidate financial statement, familiar with SPSS.

Strong work ethics, sense of responsibility and self motivation.

Enthusiastic in learning new things, keen problem solving ability and constantly seeking more challenges.

Good communication skills, team player and strong spirit of enterprise.

Native Mandarin speaker, fluent in English.

Quick learner and effective problem solver.

TECHNICAL STRENGTHS

Operating Systems: Windows, Linux (Ubuntu), Mac OS

Computer programming language: C, SQL, HTML, CSS

IDEs: Microsoft SQL server, Visual studio .Net, NetBeans

Software: Basic testing software (HP Quality Center), Dreamweaver, Maya, Photoshop, Adobe After Effects, Corel Video Studio

WORK EXPERIENCE

NGH Tours 2015.07 to Present

IT Support Analyst Markham, ON

Independently, quickly and accurately identify and fix computer, network, email, printing, internet connectivity issues for users.

Independently set up computers, printers and smartphones for users and ensure proper.

Installation of cables, operating systems, software, backup etc.

Independently set up VoIP user extensions using technical guide book.

Troubleshoot basic network issues such as ADSL broadband issues, Wireless, Connectivity, etc.

Perform new hardware and software implementations.

Provide installation and maintenance for the travel related software.

Provide necessary IT assistance for the new hire onboarding process.

Website and sever maintenance.

University of Windsor 2013.09- 2014.12

Graduate Assistant Windsor, ON

Selected as GA in three courses: Database Management Systems, Advanced Object Oriented System Design Using C++, Introduction to algorithms and Programming.

Founder Group 2011.03-2011.06

Intern of Sales and Marketing Department Beijing, China

Assisted sales manager and technical support engineer to arrange more than 200 clients’ files include transaction price, production information and others.

Followed up cooperation projects with other subsidiaries.

Learned to use ERP system which help the management of finance and logistics.

HP Subsidiary, H3C Technologies Co., Limited 2010.07-2010.09

Intern of Software Research and Development Department Beijing, China

Basic UI testing and regression testing.

Test planning, designing test cases, test execution, error reporting, analysis and error verification.

Test procedure and test case preparation, defect tracking.

Learned about automated testing.

Trained agent for new version updates.

Organized teamwork development activities.

Citibank (China) Co., Ltd. Beijing Branch 20l0.01-2010.02

Intern of Global Subsidiaries Group Beijing, China

Assisted relationship manager communicating with clients including arrange the custom's visit, provide after service, solved some frequently asked questions.

Updated customer acquisition due to diligent for KYC and AML purpose.

Helped preparing foreign exchange instructions, entrusted loan contracts Bank Confirmation and others.

EDUCATION

Master of Science, Computer Science 2013-2015

University of Windsor, Windsor, ON

Master of Management, International Accounting and Finance 2011-2013

University of Windsor, Windsor, ON

Bachelor of Engineering, Software Engineering 2007-2011

Capital Normal University, Beijing, China

VOLUNTEER EXPERIENCE

Community Volunteer Income Tax Program 2012

Volunteer Windsor, ON

Helped individuals to file their income tax and benefit returns.

References available upon request

Contact this candidate