Customer Service Administrative Assistant

Nicole Williams

*** ***** ******

Springfield, MA 01119

Phone: 413-***-****

Email: ****************@*****.***

Profile:

Highly developed interpersonal skills with regards to customer service

Effective communication skills written and verbal

Experience in MS Word, Excel, Spreadsheet, Scanning and Imagining

Perform well independently or as a team player in a fast pace environment

Work Experience:

Erickson Living, Springfield, VA 2007-2013

Dietary Aid

Monitor food service operations to ensure conformance to nutritional, safety, sanitation and quality standards.

Assess nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provides nutritional counseling.

Advised patients and their families on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life.

Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client.

Stride Rite, Springfield, VA

Clerk 2004 -2007

Answered telephones, directed calls, and took messages

Filled paper work

Transferred paper work to computers and organized them

Completed and mailed bills, operated machines such as: scanners, personal computers

Navy Federal Credit Union, Merrifield, VA. 2002- 2007

Administrative Assistant

Researched microfiche for validation of member profile

Answered patients calls

Scanned documents to be stored in archives

Processed loan application using database software

Performed customer service duties

Pentagon Federal Credit Union 1998-2000

Administrative Assistant

Ensured all pertinent documents and packages were delivered

Processed vehicle loan applications using database software

Communicated with members via multiple communication hardware

Preformed customer service duties

Education:

Mt. Vernon High School - High School Diploma 1996

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