Service Management

Johnny Williams Ft. Worth, TX *****

**** ******** **. ********** 937-***-****

Email:*******@*****.***

Summary

Team-oriented Supervisor with proven management and development skills. Possess strong leadership and interpersonal skills. Adept at organization, coordination, implementation and completing of assigned tasks in a timely manner. Creative, dependable, assertive and problem solving individual who is committed to achieving the best possible results while maintaining a positive environment of understanding and mutual respect.

DEMONSTRATED PROFICIENCY IN

Customer & Personal Service

Facilitator Trainer

Complex Problem Solving

Judgment & Decision Making

Administration & Management

Retail Management

Sales & Marketing Skills

Supervision

Tracking Budget Expense Excel, Power Point & Words

Excel, Power Point & Words

SKILLS AND ACCOMPLISHMENTS

Manage all activities, prepared daily work schedules and assigned specific duties directly related to employee assignments.

Coordinated, organized and budgeted financial monthly activities per company budget.

Established & implemented departmental goals, objectives and procedures, conferring with upper management, and organizational official per department.

Recruited, Selected, Oriented, trained employees and developed a personal growth opportunities for all employees to maintained staff.

Completed production plan by scheduling, assigning personnel, revised schedule, resolved problem timely, monitored progress reports, & developed reports procedures & systems.

Provided manufacturing information by compiling, initiating, sorting, & analyzing production performance records and data; answered questions & responded to request from employees.

Resolved personnel problems by analyzing data; investing issues; identifying solutions and & recommending actions.

Ensured operation of equipment & implemented repairs, evaluated new equipment & techniques and maintained quality service by establishing and enforcing organizational standards.

Implemented safe & clean work environment by educating and directing personnel on the use of all control points, equipment, & resources; maintaining compliance with established policies and procedures.

Maintained professional & technical knowledge by attending educational workshops; reviewed professional publications & established personal networks.

EMPLOYMENT HISTORY

Health Care Service Group, Fort Worth TX 2015-Present

Account Manager

Classic Auto Care LLC Sales & Service, Bellefontaine, OH 2013-2015

Owner/Operator

Honda of America, Manufacturing, East Liberty, OH 1997-2013

Level 1 Supervisor

EDUCATION

Bellefontaine High, High School Diploma, Bellefontaine, OH

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