Project Management
Resume:
NAGARAJAN KRISHNAMURTHY
Email: ***.*************@*****.*** Contact: +1-404-***-**** Place: Atlanta, GA
PROFESSIONAL SUMMARY
** ***** ** ***** ********** with focus in Test and Delivery Management, Banking, Insurance, Manufacturing, Energy, Services, Utility, Retail and Telecom.
Onsite experience in USA for 3 years in large testing engagements.
Experienced in setting up and building large accounts, managed key client relationships and delivery for projects.
Specialized in Project Management by taking complete responsibility.
Experienced in stakeholder Management and handling the teams.
Experienced in Test Data Management.
Diverse experience in delivery management, consulting, operations and presales.
Have experience in preparing multiple proposals consisting of mid and small size estimates.
Worked on multiple stages from RFP to creating SOW / WO.
Fetched revenue growth by increasing the team size.
Implemented large scale business critical transformation programs within schedule & budget.
Built successful teams providing strategic direction, thought leadership, continuous improvement and innovation.
Extensive experience in Datewarehouse and Peoplesoft testing.
Insightful expertise in project management activities like scope, estimation, planning, finalisation of specifications, resource administration and quality management.
Expertise in creating Quality Assurance documents like Traceability matrix and Defect trend charts.
Responsible for creating Master test plan, Test strategy, Test schedule and Test summary.
Expert in managing Functional/ Integration/ System/ Regression for given application.
A keen planner, strategist and implementer in end-to-end project management to meet project specifications.
Strong problem solving skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction.
Mapping requirements and providing best solutions which involve evaluation & definition of scope.
Managed testing projects with 50+ members for multiple LOBs across multiple locations.
Experience in Test Management using tools like Quality Center and ALM
Track record of leading projects with 5-10 MUSD
Have 3+ years of experience in Anti-money laundering.
Strong knowledge in defect triage processes.
Solid experience in UAT (support) testing.
Finalising project plan, risks, issues, quality, project controls and resources.
Solid experience working in Agile project for 3+ years.
Good knowledge in QTP automation scripts.
NOTABLE ACHIEVEMENTS
Chennai DC Training Anchor for Financial Services & Insurance practice in BOFA project for Infosys
PRIMA award anchor for Financial Services & Insurance practice in BOFA project for Infosys
Financial Services & Insurance practice Insta award for Outstanding Performance in organization level training
Top Financial Services & Insurance People Manager Award
Won Knowledge Management training award for my team in Infosys Ltd
Won STAR Award twice in Recall within three months.
SNAPSHOT OF CLIENT FACING/OVERSEAS ROLE
Sl No
Role
Client
Location
Duration
1
QA Lead
Recall Services Inc
Atlanta – USA
Aug ‘15 - Till date
2
QA Lead
AT&T Services Inc
Richardson - USA
June ‘15 - July ‘15
3
QA Lead
AT&T Services Inc
Atlanta – USA
June ‘14 – May ’15
4
QA Lead
Citizens Bank, Cranston
Cranston – USA
June ‘12 – Oct ’13
5
QA Lead
Capital One Bank
Dallas – USA
Mar '07 - Apr ‘07
ACADEMICS
MCA from Nehru Memorial College, Bharathidasan University, ‘96 – ’99, Tamil Nadu, INDIA
B.Sc. (Physics) from National College, Bharathidasan University, ‘93 – ’96, Tamil Nadu, INDIA.
SKILL SET
TECHNICAL
Operating System : WIN 7.0
Language : Java6.0, VB
Database : Oracle 10, MS Access, SQL Server 2012, Teradata, RSSQL
Automation Tools : QTP 10.0, PsScriptEnterprise
Bug Tracking Tools : ABTS, PBN, & Quality Centre 10.0, HP ALM 11, Rally, VSO, TFS, JIRA6.7
Configuration Management Tools : VSS, WinCVS, CSVed
Other Tools : Araxis Merge 2003, XMLDiff, Remedy 5.01.02, STAT 5.0.3, KDiff3,
ActiveVOS, ATG10.2, JBOSS FUSE ESB, SOAP UI & Angular JS, MaskIT & IBM
Optim
PROFESSIONAL EXPERIENCE
Jul ‘07 – Till Date
QA LEAD
PROJECTS:
Client : Recall Services Inc, Atlanta, USA
Duration : Aug ‘15 – Till date
Role : QA Lead
Project Description:
The client is the leader of document management companies. Regardless of the company's size or industry or the format of information they manage the critical business items throughout their lifecycle physically and digitally. They serve 80,000+ customers consistently and reliably worldwide. Client’s items include indexing, storage, and retrieval of critical documents, Data Protection and Privacy Solutions. Confidential information and sensitive documents are destructed if required by the clients. The test data process includes user creation, account creation, Item creation by creating file folders and tapes and a work order is created. Test data is created using Entrust and RSSQL.
Service Offering:
DMS (Document Management Solution)
DPS (Data Protection Service)
SDS (Secure Destruction Service)
Responsibilities:
Co-ordination between Offshore and Onsite
Consolidate User stories under agile methodology and track it to closure.
Involved in Requirement Analysis, Test Planning, Client co-ordination and Resource Management.
Participate in all design sessions and provide solutions to the team.
Hands-on experience in I@R portal and defect retesting followed by closure.
PROJECTS:
Client : AT & T Services Inc, Richardson, USA
Duration : June '14 - July ‘15
Role : QA Lead
Project Description:
OCE:
The online Order Capture Engine serves as the middle layer able to accept service orders from Order Entry systems and to perform the business validation and order processing like order acceptance, decomposition and enrichment. Then it orchestrates the orders to the respective fulfillment system based on the business process flow.
UVerse:
AT&T U-verse is an AT&T brand of triple-play communications services in 22 states. U-verse includes broadband internet, IP telephone, and IPTV services. Shared Services gets UVerse orders from U-Rock and my AT&T Sales Home Solutions and will be unified in OCE system and the customer would receive a unified Billing Account Number. The order orchestration of existing UVerse customers will be designed in UVerse Automation Project.
star:
OCE STAR project is developed to take care of all the STAR New orders on Day1, which is a request to include new unified bundles in the current order status/order tracking flow within OCE and other Upstream/Downstream applications. Test data is created depending upon the customer (existing or new) in JIRA by raising a request to Test Data team
Responsibilities:
Handling multiple projects with 40 resources reporting to me.
Co-ordination between Offshore and Onsite
Consolidate User stories under agile methodology and track it to closure.
Involved in Requirement Analysis, Test Planning, Client co-ordination and Resource Management.
Participate in all design sessions and provide solutions to the team.
Involved in implementation of OCE to handle the CRU phone unlock requests.
Preparation of test data based on the data requirement.
PROJECTS:
Client : CTS Testing Center of Excellence (CTS TCoE), Chennai, India
Duration : Nov ‘13 – May '14
Role : QA Lead
Project Description:
This project is a Testing Center of Excellence engagement with the Citigroup’s CITI Transaction Services offering Quality Assurance services for the various CTS applications. The Infosys team is an extension of the Citi TCoE team liaising with the different application teams to provide testing services. The service offerings include SIT/Regression/UAT execution, Automation, Performance and end to end testing using the standard HP tools along with Infosys IP solutions like (ITAA and ACCORD). It involves requirement understanding, Test proposal and Estimation creations, Test strategy and Test Plan, Test scenario preparation, Test Cases – Creation, Review and execution, Defect reporting and Client interaction.
Responsibilities:
Actively involved in Software Development Life Cycle, Test Life Cycle, Methodologies and processes.
Designed and developed automation test scripts using Quick test Professional and managed testing activities using HP QualityCenter
Design and Implementation of Automation framework, formulating the driver script and the requisites
Designed Functions Library, Functions, Common functions, Utilities functions and Regular Expressions and Environmental variables using QTP in VB scripts.
Executed automated test scripts, analysed the results.
Modified and Executed automated and manual test scripts for different modules using QTP.
Followed a Hybrid framework to adopt key word driven, data-driven and script modularity methods.
Co-ordination between Offshore and Onsite team, as well as Application Teams.
Tracking and reporting the status of EMEA Transition activities for NFT, Automation and TDM teams.
Closely worked with TDM team by providing the format for creating the test data.
It involved multiple geographies like UK, Dublin and US.
Tracking and reporting the status to higher management during daily and weekly status meetings.
Client : Citizens Bank, Cranston, Rhode Island, USA
Duration : Jun ’12 – Oct ’13
Role : QA Lead
Software Tools Used : Argo BIC Teller Product, Profit stars Back End for BIC Teller, ALM 11
Technology : Mainframe - CICS, BIC Teller front end system, Anti Money laundering and
Retail Banking
Project Description:
BIC (Branch Image Capture) is a complete roll-out project from its existing banking system BANKPRO Teller. The new BIC system enables changes to mid-tier processing, reporting and system of records. The product is made to ease the operations at the Teller’s end on a daily basis.
Responsibilities:
Develop/Maintain wrapper methods to enhance the existing framework.
Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.
Highlight the progress & milestones achieved by the Test team.
Analyze and locate the exception layer where failure of test scripts occurred and fix the scripts.
Report defects & assist fixes through participation in Defect Triage.
Prepare the Daily Test Progress Report and Test Execution Report.
Tracking Test Execution and its reporting and managing defects into closure.
Project Name : Deposit Automation Project, Rhode Island, USA
Role : QA Lead
Technology : Mainframe and IM Star station
Type : Functional
Description:
This project will provide the full benefits and functionality of the new IDM (Intelligent Depository Module) ATMs. IDM ATMs support “No Envelope Deposits” with Check Imaging and Currency Denomination recognition
Responsibilities:
Involved in Requirement Analysis, Test Planning, Client co-ordination and Resource Management.
Responsible for Test Script review and Test coverage analysis.
Tracking Test Execution and its reporting and managing defects into closure.
Project Name : Regulatory Project, Rhode Island, USA
Role : QA Lead
Environment : B0 and QA
Technology : Mainframe – CICS (Customer information Control systems), Anti-Money
Laundering and Retail Banking
Project Description:
Small business / Commercial customers can opt out of ATM/POS overdrafts using their ATM/Debit cards. If the customer is opted out, their ATM transactions or debit card purchases will be declined real-time. The objective is to terminate the business ATM/Debit card opt out functionality for small business customers.
Responsibilities:
Involved in Requirement Analysis, Test Planning, Client co-ordination and Resource Management.
Responsible for Test Script review and Test coverage analysis.
Tracking Test Execution and its reporting and managing defects into closure.
Project Name : CRAMR
Duration : Jan ’09 – May ‘12
Role : QA Lead
Client : Bank of America
Location : Chennai, India
Project Description:
CRAMR is Bank’s official CRA (Community Reinvestment Act) enterprise performance measurement & reporting system. The original focus of CRAMR initiative is delivering a regulatory large bank performance evaluation. This tool provides real time analytics & thus mitigating the CRA risk.
Global Wealth Investment Management (GWIM)
Client: Bank of America
Description: COMPARS, Reg9, IPS, SAM Online are the initiatives under GWIM
Role: QA Lead
Country Wide LOB
Client: Bank of America
Description: Central Services (CS) & Status Mart are the initiatives under Country Wide LOB
Role: QA Lead
Marketing LOB
Client: Bank of America
Description: MI Contact History, Marketscape and AdReview are the initiatives under Marketing LOB
Role: QA Lead
Risk LOB (Enterprise, Ecars Testing, Merrill Lynch and Country Wide Transition)
Client: Bank of America
Description: Enterprise, Ecars testing, Merrill Lynch and Country Wide Transition are the initiatives under Risk LOB
Role: QA Lead
Project Name : Schlumberger (Oil & Gas)
Duration : Sep ’08 –Dec ‘08
Role : QA Lead
Client : Schlumberger
Location : Bangalore, India
Calgary, IM, Well book, iDistrict, Ocean, Omega, eTrace and Osprey/oom
Project Description:
Schlumberger is the leading oil field services provider trusted to deliver superior results and improved E&P performance for oil and gas companies around the world.
Project Name : CRAMR
Duration : June ’08 – Aug ‘08
Role : QA Lead (UAT Support)
Client : Bank of America
Location : Bangalore, India
Description:
CRAMR is Bank’s official CRA (Community Reinvestment Act) enterprise performance measurement & reporting system. The original focus of CRAMR initiative is delivering a regulatory large bank performance evaluation. This tool provides real time analytics & thus mitigating the CRA risk
Project Name : GOAL
Duration : July ’07 –May ‘08
Role : QA Lead
Client : Swiss Re Insurance
Location : Bangalore, India
GOAL (Globalization of Application Landscapes)
Description:
GOAL (Globalization of Application Landscapes) is a data migration project for the client Swiss Reinsurance Company. The GOAL project includes manual testing of data migrated from GE Re systems.
BEARING POINT, AUG ’06 – JUNE ‘07
qa LEAD
Key Projects
RELOAD
Client: Capital One
Description: CapitalOne Bank requires an enhance loan application specific to a product and to validate the application data with an existing interface.
SONATA SOFTWARE, DEC ’04 – JULY ‘06
CONSULTANT
Key Projects
RAFT (RedPrairie Automated Framework for Testing)
Client: REDPRAIRIE
Description: The RedPrairie testing approach is based on data driven testing using modular and reusable step instructions.
HRAPPS
Client: Symantec Corporation
Description: Symantec Corporation is the global leader in information security and its Norton products. Responsibilities were identifying the changes from CR provided, and preparing Test Scripts with description.
HEXAWARE TECHNOLOGIES, DEC ’03 – NOV ‘04
SENIOR SOFTWARE ENGINEER
Key Projects
Human Capital Management Quality Engineering (HCM-QE)
Client: Peoplesoft, Pleasanton CA
Description: TOE 4.02 manual testing of the messages from HR 8.8 and 8.9 to multiple targets like CRM, FSCM, ELM and FO TOE 4.06
HRMS BAT: Process of testing the functionalities of CORE components in HR 8.3, 8.8 and 8.9 versions. Responsibilities were testing the functionalities in PeopleSoft Application in TestDirector 8.0.
Tools: PEOPLESOFT- Test Director 8.0, PSEnterprise using PsScripts, Araxis Merge 2000 and XML Diff.
ACCENTURE SOFTWARE SERVICES PRIVATE LIMITED, SEP ’03 – NOV ‘03
SOFTWARE CONSULTANT
Key Projects
eMIMI (Enterprise Manager for Interactive Modelling Interface)
Client: Aspentech, USA
Description: The eMIMI System for Aspentech is on Data Warehousing technologies. This application creates a number of interfaces that enable importing data from SAP to Data Repository.
Tools: Informatica - Oracle 8i, Toad (Table of Oracle Application Development)
CONVERGENCE INFO TECH PRIVATE LIMITED, JUNE ’99 – AUG ‘03
SOFTWARE TEST ENGINEER
Key Projects
Stock Market Exchange System
Client: Soft Smith InfoTech Private Ltd.
Description: This system has been developed to automate the activities between investors, brokers and exchange. This is an Internet System where the investors can access all details about exchange.
Bottom Line Shopping System
Client: Triad Software Pvt. Ltd.
Description: The Bottom Line Shopping System (BLS) is a GUI-Based, shop-specific software package that automates all the aspects of a shop.
Employee Database
Client: 20:20 Web tech Private Limited
Description: The employee detail of 20:20 Web tech private limited maintains information about the employees.
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