Customer Service Manager

Mark Montigny

[*** Valley Rd. Danielson, CT *****] [860-***-****] [************@*****.***]

Objective

To obtain a position as an Operations Manager in a fast paced work environment, using exceptional customer service skills and maintain high standards that achieve accurate inventory and efficiency results.

Skills & Abilities

Customer service skills

Ability to communicate with vendors and clients

Knowledge of Microsoft Word, Excel, PowerPoint, Microsoft Office Outlook

Leadership and Management Abilities

Practice OSHA regulations and safety practices

Meet shipping schedules for on-time deliveries

Apply technical business practices to achieve results

Experience

[WAREHOUSE MANAGER] [AMERISOURCE BERGEN CO} [ MANSFIELD, MA] [ 5/2014-1/2016 ]

Oversee warehouse operations shipping,replenishment, stocking and inventory and order fulfillment, direct workflow in the DC

Responsible for 2 supervisors and 1 Manager and 35 associates

Maintain inventory levels through operating systems SAP, PKMS, WMS, AS400

Problem solve customer concerns & requests for special pharmaceutical orders that are life threatening

Coordinate staff meetings to review deadlines goals and best practices in the DC

[WAREHOUSE SUPERVISOR] [TJ-MAXX] [WORCESTER, MA] [11/2008- 5/2014]

Monitor engineered functions in Red Prairie Operating System

Supervise associates to meet daily performance standards including completing all receiving, processing and stalking tasks

Motivate associates and resolve associate related issues

Ensure cost effectiveness in all operations

[OPERATIONS MANAGER] [SLEEPY’S] [SOUTH WINDSOR, CT] [10/2007-10/2008]

Oversaw all department supervisors and all radio frequency operations

Resolved issues involving warehouse inventory, delivery and customer service

Maintained department schedules, inventory levels and outlet supplies

Coached and mentored staff to ensure quality customer service is being executed internally and externally

[TRANSPORTATION MANAGER] [UNITED NATURAL FOODS] [DAYVILLE, CT] [10/2005-10/2007]

Reviewed budgets, code invoices, and generated by transportation

Produced and managed a 12 million dollar budget.

Responsible for deliveries of 2500 customers weekly which generates revenue of 6 million dollars weekly.

Maintained Department of Transportation regulations

Communicated issues with equipment that needed to be maintained

Interviewed and hired all personnel

[WAREHOUSE MANAGER] [UNITED NATURAL FOODS] [DAYVILLE, CT] [10/2002-10/2005]

Troubleshot operational issues that were affiliated with distribution centers on the East and West Coast

Strategized with team to set goals and review operational concerns

Met operational budgets

Achieved a 166 day accident-free work environment

Manage 6 supervisors and 120 team members daily.

Education

[HARVARD H. ELLIS TECH] [DIPLOMA/ ELECTRICAL DEGREE] [1979]

[QUINEBAUG VALLEY COMMUNITY COLLEGE] [BUSINESS MANAGEMENT COURSES] [1989]

[STAPLES UNIVERSITY][BUSINESS MANAGEMENT ADVANCED SUPERVISOR COURSE] [1991]

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