Customer Service Desktop Support Network Infrastructure Communications

Marc Pierre

** ** **** ** *****, FL ***** 305-***-**** ***********@*****.***

Objective

Seasoned Communications Technician with more than 7 years in cabling infrastructure installation. Looking for a Network Engineer position where I can assist the networking department with my knowledge of laying and maintaining networks along with acquiring real time exposure to networking procedures, enabling strong and consistent contributions to the achievement of company goals. Thrives in a deadline-driven environment. Courteous and prompt, with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.

Education

A.S JAN-2013 - PRESENT BROWARD COLLEGE DAVIE, FL

Major: Network Services Technology

Related coursework: Completed Coursework towards Comptia A+, Network+ Cisco CCNA, CCNP Route, Switch, & Troubleshoot

2006-2007 NORTH CAROLINA A&T STATE UNIVERSITY GREENSBORO, NC

Major: Speech Pathology

Related coursework: Speech, General studies

Organizations

SOCIETY OF CABLE TELECOMMUNICATIONS ENGINEERS (2015-PRESENT)

CISCO NETWORKING ACADEMY (2014-PRESENT)

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA), FEB 2016

Cisco ID CSCO12388632

Skills & Abilities

TECHNICAL

Windows 2000/XP/Vista/7/8.1

Computer Assembly, Troubleshooting

Remote Desktop Support

Knowledge of TCP/IP, Routing and Switching, Network Protocols

Cisco routers and switches

Implement, monitor, and maintain switching in an enterprise campus network

Describe and implement LAN security features

Explain complex network requirements and design models for implementing advanced routing services in an enterprise network

Exchange routing information between interior gateway protocols

Monitor and troubleshoot network operations using syslog, SNMP, and NetFlow

Understand, configure, and troubleshoot broadband connections

Implement various mechanisms for controlling routing updates and traffic

Experience

COMM TECH LVL. 4 BUSINESS SERVICES COMCAST, SUNRISE, FL 08/2008-PRESENT

I Install Broadband CATV systems for all levels of businesses. Reading and explaining general system layouts from blueprints, explaining cable television products and services.

I successfully installed / serviced Business PRI Trunk Services, Business Voice Edge services over coax and Metro E technology.

I Troubleshoot various network issues, affect solutions, and collaborate with customers and outside vendors to resolve complex problems

COMM TECH LVL. 3 INSTALLATION & SERVICE COMCAST, MIAMI, FL 08/2008 – 04/2011

I installed and repaired end user services that included digital and analog TV, cable modem based internet, CDV service

I completed installations from tap, including troubleshooting the forward and return path in the

drop from the tap to the customer's equipment.

DESKTOP SUPPORT TECHNICIAN THE ANSWER GROUP, NORTH LAUDERDALE, FL 12/2005-08/2006

Provided Tier-2 technical support for Gateway Computers customers.

Assisted customers with over-the-phone installation, configuration, and ongoing usability of their desktop, laptop, peripheral equipment and software.

Provided remote support, Virus removal

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