Microsoft Office Desktop Support

Douglas M. Angeletti

Qualifications:

Provide excellent desktop support and troubleshooting assistance for customers via outstanding individual client support for over twenty-four years.

Handle many tasks simultaneously, often meeting strict deadlines; work well under pressure.

Develop solutions to network concerns and organize information accurately. Created a Novell NDS domain as a project.

Business Experience:

May 2015 to December 2015

Travel Centers of America

IT Analyst

Westlake, Ohio

I provided telephone support for hardware and software concerns throughout the TA corporate sites in a call center environment.

Technical Environment: Windows 7 Enterprise, Lotus Notes, Microsoft Office Suite, Active Directory, Internet Explorer 10.

October 2012 to November 2014

Airgas USA LLC

IT Analyst

Independence, Ohio

I provided computer hardware and software technical support for the 380 associates of Airgas at the Great Lakes regional Business Support Center. I procured new computer equipment and cellular telephones for associates. I assisted other Airgas associates throughout the North division on a daily basis through Help Desk tickets. I provided the customer with onsite and remote desktop support daily.

Technical Environment: Windows 7 Enterprise, Microsoft Office 2013 Suite, Microsoft Office 2010 Suite, Internet Explorer 9.0, Active Directory, Verizon Enterprise Support, Apple iPhone and iPad Support, Ghost Imaging Software

March 2011 to September 2012

Atos IT Services

Desktop Support Technician

Cleveland, Ohio

I provided computer hardware and software technical support for the 200 associates of Towers Watson. I assisted the associates in the Columbus OH and Cincinnati OH locations also. I worked with Windows 7 Enterprise daily. I provided the customer with onsite and remote desktop support daily.

Technical Environment: Windows 7 Enterprise, Windows XP Professional, Microsoft Office 2010 Suite, Microsoft Office 2007 Suite, Internet Explorer 8.0, Active Directory, ADIC Tape Backup System, Blackberry Support

May 2007 to March 2011

Siemens IT Solutions and Services

Technician II

Westlake, Ohio

I provided computer hardware and software technical support for the 400 associates of Energizer Battery Corporation. I worked on the computer refresh project, whereas I replaced client computers with new computers. I worked with Windows 7 Enterprise daily. I provided the customer with onsite desktop support daily. I assisted numerous people daily, based on the volume of helpdesk calls received.

Technical Environment: Windows 7 Enterprise, Windows XP Professional, Microsoft Office 2010 Suite, Microsoft Office 2007 Suite, Internet Explorer 8.0, Microsoft Forefront, Energizer Proprietary Software

September 2002 to April 2007

First Consulting Group

Desktop Support Specialist

Cleveland, Ohio

I provided computer hardware and software technical support for the 6,000+ associates of University Hospitals Health System. I worked on the computer refresh project for my entire time at FCG. I replaced client computers with new computers. I worked with Windows 2000 and Windows XP Professional daily. I provided the customer with onsite desktop support daily. I assisted 4-5 people daily, 20-25 people each week with desktop support.

Technical Environment: Windows XP Professional, Microsoft Office 2003 Suite, Internet Explorer 6.5, McAfee VirusScan, Ghost, Remedy Software

Education:

Kent State University

Kent, Ohio

Bachelor of Business Administration

Major: Finance / Minor: Computer Science

GPA: 3.58 overall - 3.80 in Major

Cum Laude

Deans List

Certifications:

Have earned an A+ Certification provided by Comp-TIA.

Have earned Dell Certification for computer hardware equipment.

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