Customer Service Front Desk

OBJECTIVE: To obtain a Front Office position where I can utilize my skills and gain further experience to help the company advance efficiently and productively.

EXPERIENCE: -Knowledge in Opera PMS hotel computer system. -Knowledge in Epitome PMS hotel computer system. -Strong trainer and supervisor capable of building strong working team. Knowledge of interdepartmental hotel operations, Knowledge in interpreting hotel information system reports -Over 25 years of Front Office experience, including 9 years of Front Office Management experience. Knowledge in ADP payroll system

1999-2015 Le Parc Suites Hotel West Hollywood Ca Front Desk Agent, F/D Supervisor, Night Manager, Front Desk Manager

*Supervised front office staff valet, and night audit staff for a 154 suite boutique hotel. *Supervised 16 employees (front office, valet, and night audit) and created weekly schedules, provided performance feedback, gave annual reviews, conducted monthly meetings, and managed employee incentives. *Trained and supervised employees in customer service, cashiering, billing processing, phone procedures, hotel procedures, and data entry. *Assisted other departments to improve customer service procedures *Involved in the hiring process of all new front desk, valet, and night audit staff. *Submitted and updated bi-weekly payroll for 16 employees online via ADP, submitted all.

1993-1996 Ocean View Hotels in Santa Monica Ca Front Desk Agent

Represent the hotel to the guest throughout all stages of the guest’s stay. Determinates a guests’ reservation status and identifies how long the guest will stay. Help guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures

1992-1993 Le’ Ermitage Hotel in Beverly Hills CA Front Desk Agent

Represent the hotel to the guest throughout all stages of the guest’s stay. Determinates a guests’ reservation status and identifies how long the guest will stay. Help guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures.

1990- 1992 London West Hollywood (formally known as The Belage Hotel) Front Desk Agent

Represent the hotel to the guest throughout all stages of the guest’s stay. Determinates a guests’ reservation status and identifies how long the guest will stay. Help guests complete registration cards and then assign rooms, accommodating special requests whenever possible. . Verifies the guest’s method of payment and follows established credit-checking procedures