Customer Service State University

Deon Barnes

Customer Service - Glendale Parade Store

Teaneck, NJ 07666

*******@*******.*** - 862-***-****

To obtain a position in a growth and incentive oriented company in which I may share my talents and grow with them.

WORK EXPERIENCE

Customer Service

Glendale Parade Store - Northvale, NJ - 2007 to Present Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries.

Handle and resolve customer complaints.

Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications.

Process orders, forms, applications and requests.

Direct request's and unresolved issues to the designated resource. Manage customers' accounts.

Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken.

Manage administration.

Communicate and coordinate with internal departments. Follow up on customer interactions.

Administrative work in MSTC production room

Morgan Stanley Trust Company - Brooklyn, NY - 1996 to 2007 Sort and distribute faxes, reports, and mail for the business unit. Responsible for compiling copy jobs, and client presentation materials. Handle and maintain all office equipment such as Racal recording devices, copiers, fax machines, and printers. Maintained inventory for production room supplies, paper, and general stationery. Cancellations Clerk

Tower Insurance - New York, NY - 1996 to 1996

1996

Responsible for reinstatements and cancellations of insurance policies. Administrator

The Depository Trust Company - New York, NY - 1993 to 1996 Participated in the qualification of Corporate and Municipal securities to be made "eligible" for deposit and settlement at DTC.

Provided weekly audit reports of new "eligible" securities at both the Midwest Depository in Chicago, IL and DTC.

EDUCATION

B.A.

Norfolk State University

1989 to 1992

ADDITIONAL INFORMATION

PROFESSIONAL SKILLS

Professional attitude and manner. Knowledge of Microsoft Excel for Windows. Microsoft Word 6.0 for Windows and Mainframe. Work great under pressure and challenges. MS Power Point, Customer Service, and Telephone Rep.

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