Administrative Assistant Customer Service

Erin Joyce

**** ********** *** ***********, ******* 30506 770-***-**** ***********@*****.***

ADMINISTRATIVE ASSISTANT

A client service professional with direct experience in accounting, report preparation, and all administrative duties. A motivated problem-solver with an aptitude for handling multiple tasks at once. Communicative and self-directed, able to adapt quickly, follow direction, and work with poise and professionalism.

COMPETENCIES & TRAINING

Office Operations

Data Entry / 10 Key Typing

Exceptional Client Service

Small Business Accounting

QuickBooks

Microsoft Suite

Explorer Construction Software

PROFESSIONAL EXPERIENCE

WAL-MART, Cumming, Georgia 2010 - Present

Client Service & Accounting Administrator

Process all deposits, reconcile registers, and supervise front-end staff.

Implement best practices in client service and professionalism.

Key Accomplishment:

Able to detect counterfeit goods and money with ease.

Improved work processes in multiple departments with problem-solving expertise.

ACE GRADING & AFFILIATES, Dawsonville, Georgia 2007 - 2009

Administrative Assistant to CFO

Provided exceptional assistance to CFO in all daily activities.

Executed daily accounting duties, reconciled ledger, closed out completed jobs, opened new orders, and supervised accounts payable and receivable.

Assisted independent tax auditors in project completion.

Key Accomplishment:

Promoted from receptionist within two months of hire.

Played a key role in upgrading payroll system for 80+ employees without interruption of service.

WAL-MART, Cumming, Georgia 1999 - 2007

Customer Service Manager

Processed all deposits, reconciled registers, and supervised front-end staff.

Oversaw customer checking program that supervised the return and reconciliation of bad checks.

Increased customer retention with exceptional client service.

Served as chief liaison between customers and management.

Executed all vendor payments.

EDUCATION

Bachelor of Science

HILBERT COLLEGE, Hamburg, New York

Associate of Social Sciences

Erie Community College, Buffalo, New York

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