Erin Joyce
**** ********** *** ***********, ******* 30506 770-***-**** ***********@*****.***
ADMINISTRATIVE ASSISTANT
A client service professional with direct experience in accounting, report preparation, and all administrative duties. A motivated problem-solver with an aptitude for handling multiple tasks at once. Communicative and self-directed, able to adapt quickly, follow direction, and work with poise and professionalism.
COMPETENCIES & TRAINING
Office Operations
Data Entry / 10 Key Typing
Exceptional Client Service
Small Business Accounting
QuickBooks
Microsoft Suite
Explorer Construction Software
PROFESSIONAL EXPERIENCE
WAL-MART, Cumming, Georgia 2010 - Present
Client Service & Accounting Administrator
Process all deposits, reconcile registers, and supervise front-end staff.
Implement best practices in client service and professionalism.
Key Accomplishment:
Able to detect counterfeit goods and money with ease.
Improved work processes in multiple departments with problem-solving expertise.
ACE GRADING & AFFILIATES, Dawsonville, Georgia 2007 - 2009
Administrative Assistant to CFO
Provided exceptional assistance to CFO in all daily activities.
Executed daily accounting duties, reconciled ledger, closed out completed jobs, opened new orders, and supervised accounts payable and receivable.
Assisted independent tax auditors in project completion.
Key Accomplishment:
Promoted from receptionist within two months of hire.
Played a key role in upgrading payroll system for 80+ employees without interruption of service.
WAL-MART, Cumming, Georgia 1999 - 2007
Customer Service Manager
Processed all deposits, reconciled registers, and supervised front-end staff.
Oversaw customer checking program that supervised the return and reconciliation of bad checks.
Increased customer retention with exceptional client service.
Served as chief liaison between customers and management.
Executed all vendor payments.
EDUCATION
Bachelor of Science
HILBERT COLLEGE, Hamburg, New York
Associate of Social Sciences
Erie Community College, Buffalo, New York