Customer Service Medical Assistant
Resume:
Khadijah Merritt
Jefferson, GA 30549
***************@*****.***
Objective:
To work in an environment that utilizes my current skills as well as offers me opportunity for both personal and intellectual advancement
Education:
9/06-4/07
Everest Institute –DeKalb Campus Atlanta, GA
Certified Medical Assistant/Phlebotomy Program (Diploma & Certificate recieved) Course of study: Patient care and communication, clinical assisting and pharmacology, medical insurance bookkeeping and health sciences, cardiopulmonary and electrocardiography, laboratory procedures, endocrinology and reproduction, medical law, ethics, psychology
8/05-10/06
Athens Technical College Athens, GA
Certified personal care assistant
Course of study: Patient care customer service, proper body mechanisms, proper patient handling, proper use of protection towards the patient and me. Skills:
Front and back office, vital signs, urinalysis, Venipuncture, injections (deltoid, subcutaneous, Intradermal, glut/Z-Track), EKG, CPR Certified, ICD-9/CPT-Coding, Throat Culture, Ear & Eye irrigation, Finger sticks, Instrument preparation & Autoclave, Super Bills & Encounter forms, Day Sheets, & Ledger Cards, EMR Computer Experience:
Medisoft, Misys tiger, Allscripts, Acumen, Lytec, Eclinical works, Ultra staff, Microsoft word office, excel, PowerPoint, money, publisher, FrontPage, Adobe Photoshop CS, Illustrator, acrobat, image ready, QuarkXPress.
Work Experience:
11/2015 -2/2016 Amazon Jefferson, GA
Customer Service representative
Answer incoming calls from customers regarding their orders and order status, refunds, replacements, technical support etc. Resolve customer concerns with account information and provide customers with product detail and information. Walk customers through purchasing orders online.
01/2015 -10/2015 Labcorp Dacula, GA
Certified Phlebotomist
Perform Venipuncture for requested labs on adults and geriatric patients. Enter patient information and request for labs in EMR system. Prepare specimen for processing. 11/2012 -Present Quest Diagnostics Athens, GA
Certified Phlebotomist
Perform Venipuncture for requested labs on pediatrician, adults and geriatric patients. Enter patient information and request for labs in EMR system. Prepare specimen for processing.
2/2011 -11/2012 Labtest Select Athens, GA
Certified Phlebotomist/Office Manager
Performed Front & back office, answering incoming calls, Perform Venipuncture for requested labs on pediatric, adults and geriatric, performed drug screens for personal& employee purposes, performed DNA testing for court and non-legal purposes, take payment, enter lab request through electronic medical records programs. Prepare specimen for laboratories.
1/2011 -2/13/12 Northeast Georgia Nephrology & Internal Medicine Athens, GA
Certified Medical Assistant/Phlebotomist
Performed Front and back office duties answering incoming calls,, Transcribed doctors progress performed vital signs, Venipuncture, give injection treatment, urinalysis, IV iron procedures, prior authorizations, scheduling appointment typing in claims and AR follow up with the billing dept. prescription refills. Input data in EMR. Set up hospital procedures.
7/2008-12/2010 Northeast Cardiology & Internal Medicine Athens, GA Medical Assistant/Phlebtomist
Performed Front and back office duties answering incoming calls, Transcribed doctors progress notes for patient's visit, performed vital signs, EKG’s, set patients up for stress and nuclear test, start IV’s, Venipuncture, give injection treatment, urinalysis, hook patients up with a holter monitor and event recorders, ABI testing, filing, scheduling appointment typing in claims with the billing dept. prescription refills. Input data in EMR. Set up hospital procedures.
06/2007-7/2008 Geriatrics & Internal Medicine Athens, GA Medical Assistant
Performed Front and back office duties answering incoming calls, Transcribed doctors progress notes for patient's visit, entering patient information in EMR system, check- in/check-out patients. entering patient information in EMR system, filing, pulling charts, perform prior-authorizations, verify insurance, collect payments. performed vital signs, EKG’s, set patients up for stress and nuclear test, start IV’s, Venipuncture, give in injection treatment, urinalysis hook patients up with a holter monitor, urinalysis, ABI testing, neb treatment, filing, scheduling appointment typing in claims with the billing dept. faxing pharmacy prescription to fill. Set up hospital procedures. 4/2005-5/2007 Calvert Medical Associates Decatur, GA Medical Recruiter/Assistant search associates/ Customer Service Recruited doctors and nurses for full and part time positions, Contact doctors for permanent and temporary positions all over the United States for professional clients. Collected employment documents and references for to meet client’s needs. Answering incoming calls; assist with customer service and any issue concerning the doctors’ also assist with data entry information.
References
Sonya Mcniel
Erica Geter
Sonita Mcguire
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