Customer Service Management

Virgilio Enrique Crespo González

*** ****** ***, *******, *******, M4K 3L2

T: 416-***-**** E: *********@*****.***

Profile

Business and engineering professional with a track record of exceeding performance targets

Proven leader, people manager and mentor with a drive to build collaborative environments

Relevant competency and proven experience in information management

Superior multitasking and organizational skills, managing a variety of projects and meeting deadlines

Exposed outstanding interpersonal communication skills in Spanish, Italian and English

Consistently recognized by employers for exceptional interpersonal skills and customer service

Adaptable and versatile, as demonstrated by international professional academic experience.

EDUCATION

Bachelor of Commerce- International Business January 2014 –April 2017

Humber Institute of Technology and Advanced Learning, - Toronto

Accomplishments:

Within the best proficient GPA records of the program

Highest GPA in Microeconomics and second best GPA in Corporate Finance

Mentored students on Time Management and Goal Achievements Strategies for high business efficiency

Successfully completed WorkSmart Campus about workplace, workplace safety, hazards, safety management principles for workplace leaders

Successfully Completed Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics

Bachelor of Mechanical Engineering September 2005- December 2010

National Experimental Polytechnic University Antonio José de Sucre

Barquisimeto, Venezuela

Accomplishments:

Second best GPA of the program

President of Student Federation 2008-2010

Founder and Mentored students with low resources on free Computer Designing Programs

Strong leaded fifty people on projects with exceptional outcomes

Outstanding Tutoring of Mechanism and Material Resistance for 5 semesters uninterrupted

Head of Mathematical Projects to increase tangible assets January 2015-December 2015

Diproinduca Canada Limited

Increased company efficiency by 51% by mathematical estimations.

Managed 7 employees to reduce project timing and costs.

Innovated mathematical projects to enhance company effectiveness.

Pan Am Games Ticket Master

Ticket Seller

Toronto, Canada June 2015- July 2015

Consistently ranked in top 10 ticket sellers for the Pan Am Games

Led and facilitated cross cultural communication with international clients

Recognized by management for exceptional interpersonal skills

Excelled at accurate and speedy financial calculations that drove team profitability

Mentored and trained new employees on best practices

Specialist of Industrial Projects and Equipments January 2010-December 2012

Tunal Company, Barquisimeto, Venezuela

Developed energy reducing process improvements that led to a 35% increase in profitability

Increased machine efficiency by 31% for creating predictive maintenance schedules

Created a performance tracking system that reduced project timing 35%

Managed 7-10 employees and received excellent formal recognition from superiors and subordinates.

Successfully prioritized project requirements in a fast paced, high pressure environment

Rewarded for high performance with consistently increasing responsibility.

Affiliation: ILAC Advanced Business Certificate, ILAC English Language Program, ILAC Academy, Toronto, Canada

Demonstrated Computer Literacy and Proficiency with MS Office (Word, Excel, and PowerPoint) in advanced levels

AutoCAD 2D and 3D Certificates, Basic Inventor and Advanced Inventor Certificate, Microcom, Barquisimeto, Venezuela

References available on request

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