Engineer Technical Support
Resume:
Eldon M. Smith
*************@*****.***
** ***** **. *********** ** 08046
OBJECTIVE
I would like to explore the possibilities of joining your organization. Within this resume you will find pertinent information concerning my career objectives, educational background, professional experience, and proven capabilities. I am confident that my high standard of excellence, self-motivation and determination to succeed will prove to be a valuable asset within your organization. Although my resume presents my qualifications, I would appreciate the opportunity to discuss with you in further detail on how my skills and abilities can best assist you in achieving your goals and objectives.
EDUCATION
Lincoln Technical Institute
November 1997 Computer Service Technician / Electronics Technician
Computer Solutions Technology
July 2000 Certified Server Administrator / Network Administrator
• CompTIA A+ April 27, 2013
• CompTIA Network + May 04, 2013
• CompTIA Security + May 18, 2013
• CompTIA Server + July 02, 2013
• Electronics and PC Repair 1997
• Server and Networking Administrator 2000
EXPERIENCE
Wells Fargo Bank Philadelphia, PA
Data Transmission Analyst 09/2015 - Present
I worked as a contracted Data Transmission Analyst testing connectivity between Wells Fargo bank and clients. Files encompass a variety of purposes, e.g. payroll, lockbox, etc. Utilize Data Express dial up protocol and Enterprise IP/Internet file transfer systems running on UNIX based hardware, which supports the following protocols: Internet Explorer, Netscape, Mozilla, Mozilla Firefox, secure FTP client/server, most versions of PGP, FTP over VPN, and Secure FTP (FTPS).Strong experience with communication technologies including: AS2, FTP, HTTP, HTTPS FTP,TCP/IP, FIREWALL, PKI and PGP. Experience with phone support, Firewall and banking experience also Connect: Direct experience (user level). Regularly interacted with team specialists and client team members, as well as internal staff members diagnosing and resolving issues to assure that all processing is effectively performed in a timely manner.
J.P. Morgan Chase Wilmington, DE
Data Transmission Engineer 12/2014 - 08/15/2015
I worked as a Data Transmission Engineer creating new secure managed file transfers and migrating existing ones from legacy systems and servers. Collaborated in a Corporate environment with Project Managers within J.P. Morgan and externally. I worked in a mixed OS environment including Mainframes, Redhat Linux, UNIX, and various Windows workstations and server types. Performed remediation of non-security compliant transfers and performed security upgrades. Software used includes Axway Secure Transport and Axway B2B software, IBM Sterling Connect Enterprise, FileZilla, and WinSCP. Performed firewall and VPN configuration changes to accommodate new connections and changes to legacy routes already established. Protocols used included AS2, SFTP, SSH, FTPS, NDM Secure +, PGP, HTTPS, SSL, and TLS.
Xtium King of Prussia, PA
Overnight Service Delivery Engineer 03/2014 11/2014
Provided technical assistance and helpdesk information for the overnight shift. Resolved or escalated service issues and outages with little or no supervision to meet or exceed SLAs. Performed off hour audits and reports on Dell Appasure and Veeam backup systems. Logged nightly incident reports via shift reports and ticketing systems. Software used included VMware ESXi, VMware VSphere, Linux, Windows 2003, 2007, 2012, Juniper Junos, MS Exchange 2013, RDP, Active Directory, Apache, IIS and Remedy. Services supported included Hosted Exchange Mail, VPN, DaaS, IaaS, VDI, and PCOIP.
Wells Fargo Bank Philadelphia, PA
Data Transmission Analyst 01/2013 - 10/15/2013
I worked as a contracted Data Transmission Analyst testing connectivity between Wells Fargo bank and clients. Files encompass a variety of purposes, e.g. payroll, lockbox, etc. Utilize Data Express dial up protocol and Enterprise IP/Internet file transfer systems running on UNIX based hardware, which supports the following protocols: Internet Explorer, Netscape, Mozilla, Mozilla Firefox, secure FTP client/server, most versions of PGP, FTP over VPN, and Secure FTP (FTPS).Strong experience with communication technologies including: AS2, FTP, HTTP, HTTPS FTP,TCP/IP, FIREWALL, PKI, and PGP. Experience with phone support, Firewall and banking experience also Connect: Direct experience (user level).
Comcast Business Class Horsham, PA
CAE3 Technical Support Agent 05/2012 - 12/2012
Worked as a CAE3 Technical Support Agent assisting customers with service issues including, WAN/LAN networking, Telephony, and Cable television service. Assistance included working with TCP/IP, VPN, VOIP/SIP, HTTP/HTTPS, POP, SMTP, IMAP, MS Exchange email as well as hardware and software firewall configuration and troubleshooting.
1 and 1 Internet Webhosting Chesterbrook, PA
Server Admin Support 11/2011 - 02/2012
Worked as a Server Admin support agent remotely assisting customers with Managed Windows and Linux server configuration and troubleshooting. Assistance included working with data and RAID recovery, PHP, Perl, ASP, HTML, XML, java, Tomcat, Apache, MySQL, phpMyadmin, SSH, FTP, RDP, serial console and MSSQL. Performed security and integrity checks on servers and websites, forensics, testing and compliance checks. Software used included PHLAK, Snort for NIDS and NIPS, EnCase, and CAINE.
Military History
Served with the 10th Mountain Division (LI) Fort Drum NY and was deployed to Somalia for JTF 150 and Haiti MNF 190.
US Army Active Duty 1993-1996 /US Army Reserves 1996-1999
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