Customer Service Sales

Azima Leylas

PO Box ***, New York, NY, *****

917-***-**** ************@*****.***

PROFESSIONAL EXPERIENCES

Telemarketing & Sales

●Conducted 200 - 600 cold calls to businesses daily to set appointments with outside sales representatives using the CRM system for some companies

●Conducted 150-200 door-to-door sales daily to promote companies including IDT Renewable Energy for Gas and Electric, Citizens Choice, Green Mountain and North America Power

Easter Seals New York City, NY

Receptionist March 29th - Present

●Handling switchboard for incoming calls, transferring to staff members

●Maintaining an intake list for classes, orientation for participants

●Take care of incoming and outgoing mail, along with diverse duties

National Merchant Service Brooklyn, NY

Telemarketer June 30, 2014 - July

24, 2014

Merchant Industry/First US Funding Long Island City, NY

Telemarketer March 2014 -

June 2014

● Obtained Merchant Statements from business owners to compare our credit card processing rates as well as offer working capital to assist with other needs

Apco Merchant Services Valley Stream, NY

Telemarketer August 2013 - February 2014

Netpique B2B Sales New York City, NY

Executive Sales Representative February 2013 - June 2013

●Responsible for making orders using a tablet for Energy Plus, NRG, and ESCO

●Assisted commercial business owners with their electric bill

Fauma Broker Marketing and Sales Jackson Heights, NY

D2D Sales November 2012 - January 2013

● Completed order forms for no contract, contracts and rebates and finalized orders by placing third party verification calls (TPV)

JMS Marketing and Sales Jamaica, NY

Sales Representative August 2012 -

November 2012

● Obtained knowledge with Bill of Rights

Imperial Merchants/Pivotal Payments New York City, NY Appointment Setter March 2012 - August 2012 2020 Companies Rosedale, NY

Sales Representative May 2011 - February 2012

● Placed orders for Verizon FIOS bundles, presented the product and features to customers, and closed sales on the Verizon Spot system

References available upon request

Customer Service & General Labor

●Communicated with 400 clients per day to address any issues, resolve disputes, and ensure that all appropriate changes to clients requests and demands were made

●Contacted current and prospective clients through email, phone calls, and fax to invite clients to events, make reservations, book flights and trains, market special fares as well as make inquiries

Direct Buy New York City, NY

Customer Service-Call Center April 2011- May 2011

BLS Limo Service Astoria, NY

Customer Service-Call Center February 2010 - March

2010

US Helicopter New York City, NY

Station Agent March 2006 - September 2009

●Checked-in 60 passengers daily by verifying all travel documents such as passports and visas for flights utilizing the World Span and GUI airline systems

●Escorted individuals to and from the aircraft when necessary and was responsible for conducting the safety briefing

Wyndham Hotel New York City, NY

Concierge October 2001 - July 2005

● Operated the PBX Operator on 124 lines to make 100 new reservations daily

Millennium Hotel New York City, NY

Concierge September 1997 - September 2001

●Operated the Switchboard Operator on 524 lines to make manual reports daily

●Assisted guests by also delivering any faxes and packages to guests’ rooms, provide food service as well as some housekeeping duties

Japan Airlines (JFK Airport) Queens, NY

Cargo Agent April 1990 - November 1996

●Built, loaded, and broke down pallets of freight including but not limited to live animals and concert equipment to load onto and load off 747 aircrafts daily with a team of 10 members on each shift

●Broke down manifests that arrived from the freight forwarding companies

●Responsible for weighing all freight to guarantee balance on aircrafts and drove on the ramp to the main tower to have all manifest stamped and loaded for plane departure

EDUCATION

John Adams High School Ozone Park, NY

H.S. Diploma Graduated 1975

SKILLS

● Excellent communications and listening skills

Computers: Windows PC, Microsoft Office Suites (Word, Excel), Opera, World Span, Sabre

Telephone Operation: Switchboards 524 and 124 lines

Languages: English fluent & Arabic conversational

Specialized Training : Hazmat and handling dangerous goods

References available upon request

Contact this candidate