Customer Service Manager

ROGGERY W. BAKER

Home678-***-****

Cell404-***-****

e-mail: ************@***.***

Summary

Over 12 years of Human Resource and Operations management experience

Excellent analytical skills, planning, developing, and marketing experience. Outstanding record of establishing exceptional liaisons with client companies.

Exceptional Payroll and Bookkeeping Skills

Strong organized reliable skills, results-oriented, team player and leader.

Ability to direct and manage a large number of people simultaneously.

Experienced at establishing strategic and tactical internal and external partnerships.

Keen understanding of overall business dynamics and the importance of influence by involving all organizational departments to achieve success.

Areas of Expertise

Benefits Administration Payroll Administration Legal Compliance

Employee Relations Policy Development Customer Service

Accounting/Bookkeeping Budget Analyst Workers Compensation

Training Development Recruitment Account Manager

Education and Professional Certifications:

BBA (Management) - Georgia State University, Atlanta, GA 1993

AS(Science) – Dekalb College, Clarkston, GA 1991

Member, SHRM National 1997

Member, SHRM Atlanta Chapter 1998

Technical Skills/Applications: Microsoft Office 2007 & 2010, Microsoft Project, HR Payroll, Kronos, ADP, QuickBooks Pro 2000-2010, PayPlus, StaffSuite, Crystal Reports, Efficient

PROFESSIONAL EXPERIENCE:

Debbie’s Staffing November 2012-Current

Branch Manager

Provide recruiting for clients and place skilled talent with open work orders in a timely manner.

Develop partnerships with existing clients and new sales by provide superior customer support.

Recruit, Interview, Access Skills, and Screenings to include: Education/Work History Background/Credit/Drug of both internal and external employees.

Process Electronic Onboarding, E-Verify, Benefit Open Enrollment, Orientation and New Hire tours.

Complete Safety walk through/inspections and monitor GMP/PPE audits weekly.

Manage processes involving hiring, performance appraisals, disciplinary and termination actions of both internal and field employees.

Maintain training calendar, Schedule trainings for multiple locations, and monitor certification renewals.

Provide continuous Training and Development for manager and site supervisors to include Webinars, In-house/Outsource speakers, and Conference

Manage and coordinate the training of associates already on assignment with the needs of the client to increase client productivity.

Ensure compliance of all federal and state laws.

Process weekly and bi-weekly, payroll, direct deposit, and garnishments.

Accounting duties include: month-end closings, process invoices, purchase orders, and expense reports.

Process Workers Compensation Reporting: First Report, Medical Referral, Accident Investigation, and Job accommodations/restrictions.

Supervise 15 direct report manager and administrative staff.

CTD Trucking, LLC October 2011 / November 2012

Office Assistant

Administrative duties: answering phone, faxing, filing, emailing, letter writing, filing, copy/scan, data entry, emails, and other duties as assigned.

Bookkeeping to include: bill of ladings, A/P and A/R duties, record and issue invoices, and payroll processing and 1099.

Update: annual DOT licenses renewals, verify valid CDL licensing for drivers, and report fuel usage to proper state(s) authorities.

Maintain: toll logs, repairs/maintenance per truck, drivers dot logs, vendor contracts

Drug screening and background checks on all new drivers.

BA-KARS, INC August 2001 / September 2011

Operations Manager

Oversee all HR functions to include: recruiting, legal compliance, workers compensations, benefits administration, payroll processing and employee relations.

Wrote and implemented company policy and procedures, job descriptions and create and published an employee handbook.

Provide continuous Training Development: Team Building, Diversity, Customer Service, and Leadership.

Approve and monitor sales and marketing departmental budgets

Manage administrative and sales staff

Monitor and handle customer complaints

Perform internal audit of sales and projections quarterly

Performed A/P and A/R duties: recorded and issued invoices, full cycle check runs, and making customer collections.

Processed daily cash receipts and made bank deposits

Prepared bank reconciliations, recorded journal entries and financial statements

Prepare W2’s, 1099, payroll and end of year adjustments.

Responsible for weekly payroll processing and payroll state and federal tax related filings using QuickBooks Pro

Process and report monthly Sales Tax returns

Atlanta Union Mission February 1999 / August 2001

Human Resources Manager

Conducted employee orientations, open enrollments, and safety inspections

Maintained all personnel files and benefits through ABRA software

Provided training and team building seminars through in-house and outside sources

Maintained OSHA logs, first report of injury reports, and claims processing/follow-ups

Assisted accounting with payroll, time maintenance, and tracked PTO using ADP

Performed HR duties: interviewing, drug testing, terminations, performance evaluations, background checks and disciplinary actions

Established a Drug Free Workplace through ASAP and an EAP program.

Provided regulatory legal compliance: FMLA, ADA, COBRA admin, EEOC and HIPPA

Advised 6 Sr. Management Directors on all HR related issues

International Personnel Resources, Ltd March 1996 / October 1998

Human Resources Rep.

Responsibilities included on-site and off-site HR Generalists duties for 38 clients.

Assisted clients with customizing employee handbooks, job descriptions and operation manuals

Presented and administered company employee benefit plans, COBRA Administration and coordinated annual open enrollments.

Processed new hire orientations and maintained the HRIS (Payplus Software)

Performed all regulatory legal compliance (FMLA, EEOC, ADA ect.)

International Personnel Resources, Ltd November 1994 / February 1996

Payroll Coordinator

Processed payroll checks and direct deposit transmittals for 23 clients in multiple states.

Processed necessary federal and state payroll taxes weekly, monthly, quarterly and annually.

Prepared payroll reports, tracked time attendance and calculated group benefits.

Posted AP, AR and confirmed all wire transfers daily

Performed general clerical duties and customer service support

Processed end of month bank reconciliations and end of year payroll related filings to include W2’s and 1099’s.

* References Available upon Request

Contact this candidate