Customer Service Information Technology
Resume:
Reginald Ross Rayfield
Redondo Beach, California, 90277 United States
203-***-**** (Home/Cell)
**********@*****.***
PROFESSIONAL EXPERIENCE:
BLOOMINGDALES, Santa Monica, California United States
Sales Associate, Personal Stylist, Vince Specialist
Nov 2013 – Present
Obtain monthly sales plans.
Meet objectives required for Bloomingdales Sales Associate/Personal Stylist/VINCE
Create/Maintain Client base.
Notify clients of storewide events, promotions, and fashion trends and arrivals.
VINCE
oMeet/Exceed Sales and personal goals.
oCreate visual display of VINCE sportswear throughout Men’s area and entry areas.
oMonitor trends for back stock inventory replenishment.
oContinuously stock merchandise within the VINCE area for customer access.
oMonitor monthly sales plan and implement goals for obtainment.
oPlan study of work problems and procedures, such as organizational change, communications, information flow.
ROSS RAYFIELD ENT., Redondo Beach, California United States
Writer/Author of “I Boldly Confess”,
Sept 2011 - Present
•Published through West bow Press/Thomas Nelson. Released March 2012
•Book Tour and Signings/Showcased at the Catalyst Christian Conf., Atlanta Ga.
PITNEY BOWES INC, Corporate/World Headquarters Stamford, Connecticut United States
Los Angeles District Office
Black Belt Six Sigma Business Analyst, PMO,
May 2008 – Jul 2011
•Continuous communication to management and employees through-out the stages of the Six Sigma methodology process, DMAIC (Define/Measure/Analyze/Implement/Control).
•Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, and cost analysis.
•Gather and organize information on problems or procedures.
•Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
•Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
•Analyze data gathered and develop solutions or alternative methods of proceeding.
•Document findings of study and prepare recommendations (requirement/specifications) for implementation of new systems, procedures, or organizational changes.
•Design, evaluate, recommend, and approve changes of forms and reports.
•Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
•Implementation of new forms, reports, procedures or equipment according to organizational policy.
•Coordinate User/Acceptance Testing and confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
•CONTROL.
•Facilitate Employee (nationwide) Six Sigma Yellow and Green Belt Training and Certification
PITNEY BOWES INC, Corporate/World Headquarters Stamford, Connecticut United States
Business Analyst, Application Dev. & Information Technology, PMO,
Jul 1994 – Apr 2008
•Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, application flow, inventory control, or cost analysis.
•Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
•Gather and organize information on problems or procedures.
•Document findings of study and prepare recommendations (requirement/specifications) for implementation of new systems, procedures, or organizational changes.
•Design, evaluate, recommend, and approve changes of forms and reports.
•Prepare & conduct User and Acceptance Testing.
•Prepare manuals and train workers in use of new applications, forms, reports, procedures or equipment, according to organizational policy.
•Coordinate User/Acceptance Testing and confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
FEMA, CSC, NATIONAL FLOOD INSURANCE PROGRAM,
Lanham, Md. United States
Claims Examiner, Jan 1990 – Dec 1992
•Contact insured or other involved persons to obtain missing information.
•Transmit claims for payment or further investigation.
•Post or attach information to claim file.
•Prepare insurance claim forms and related documents and review them for completeness.
•Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
•Calculate amount of claim.
•Pay small claims.
•Review insurance policy to determine coverage.
•Travel nationwide to disaster sites to facilitate above home office practices in the field.
FEMA, CSC, NATIONAL FLOOD INSURANCE PROGRAM,
Customer Service Supervisor,
Jan 1980 – Dec 1989
•Direct or coordinate the supportive services department of a business, agency, or organization.
•Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
•Prepare and review operational reports and schedules to ensure accuracy and efficiency.
•Hire and terminate clerical and administrative personnel.
•Conduct classes to teach procedures to staff.
•Acquire, distribute and store supplies.
•Set goals and deadlines for the department.
Education:
Team Impact Christian University, Baton Rouge, La. Associate Degree (Diploma in Ministry)
Lumuel Penn Career Center, Washington, DC. Graphic Design Certificate
Anacostia Sr High School, Washington, DC. Diploma
Green Belt Six Sigma Certification, Stamford, CT.
Black Belt Six Sigma Certification, Stamford, Ct.
Additional Skills:
Microsoft Office Products
Six Sigma Mini-Tab Analytical Tools
SAP / Siebel Application Development
LEGACY Application Development
Contacts:
Pitney Bowes, WHQ
1 Elmcroft Rd, Stamford, Ct. 06926
800-***-**** (Employment Verification)
Contact this candidate