Technical Support Professional Experience
Resume:
ROHINI KUMAR
Flat# UK-*, MGM Apartments,
Chikkalasandra, BSK 3rd stage,
Bangalore – 560061
E-mail: *********@*****.***
CAREER OBJECTIVE
Highly proficient, 5.8 years experienced professional with proven organizational skills in the area IT Hardware/ Software and Networking Support. Looking to establish myself in the IT enabled service industry where my expertise can play an important role in increasing Customer Experience and Net promoter Score.
EDUCATIONAL QUALIFICATION
PGDBA- Finance Management from Symbiosis Center for Distance Learning, Pune, Nov 2014 with A+ grade.
Bachelor of Engineering in Information Science & Engineering, July 2008,
67.3% University aggregate, from The Oxford College of engineering ( Visvesvaraya Technological University), Karnataka, India.
II PUC – Karnataka Pre University board, Maharani Lakshmi Ammanni PU college with 52% (May 2002).
SSLC - Karnataka secondary education board, from Nirmala Rani High School with 81.92% (April-2000).
EDUCATIONAL PROJECTS:
Voice Response System (Academic Project)
Duration: 6 months
No of people: 4
Platform: .net, Windows XP.
File Structures: Co-Sequential Processing (Academic Project)
Duration: 6 months
No of people: 2
Platform: C++, Windows XP.
PGDBA – Finance: A STUDY ON“COMMODITIES TRADING-INVESTMENT AND SPECULATION”
Duration: 5 Months
No of people: 1
Platform: Finance/ Accounting and FMCG Sales.
PROFESSIONAL EXPERIENCE
Company: Hewlett-Packard Global-soft limited.
Designation: IT Operations Analyst
Duration: January 2013 to 31st Oct 2014.
Roles and Responsibilities:
IT Infrastructure Operations analyst.
Providing Hardware and application support for HP Internal Customers.
Assigning Desktops, Laptops, and other assets to the Employees.
Providing access to HP internal Tools and webpages.
Company: Dell International Services.
Designation: Client Technical Support Associate
Duration: June 2010 to January 2013.
Roles and Responsibilities:
Providing Hardware, software and application support to EMEA customers.
Revenue Generation, by upselling and cross-selling, warranties and basic computers and printers.
Maintaining SLA, Dispatching Parts and accessories.
Arranging for Onsite Engineers.
Assisting team members with complex issues.
Company: IBM India Pvt. Ltd.
Designation: Service delivery executive
Duration: January 2010 to June 2010.
Roles and Responsibilities:
Providing Internal Infrastructure support.
Application support for IBM client “service master”
North American and Canadian client support
Hardware and Software support for the Internal Employees.
Creating tickets for dispatches.
Company: MPHASIS- An HP Company.
Designation: Transaction Processing Officer.
Duration: March 2009 to January 2010.
Roles and Responsibilities:
Providing sales & technical support to NA & Canadian customers.
Maintaining strong Relationship with customer.
Arranging for Onsite Engineers.
Assisting team members with complex issues.
ACHIEVEMENTS:
Recognized multiple times for dedication in work and team layer.
Deriving Hygiene, Ownership, and Commitments within the team.
Helping team members and motivating them to attain SLA.
SKILLS:
Windows XP, Vista, Windows 7, Windows 8
MS Office, security software and other applications.
Good communication, Analytical and organizing skills.
Team player, with ability to learn and scale up quickly.
DECLARATION:
I hereby declare that all the above information given by me is true
And correct to the best of my knowledge and belief.
Date: (Signature)
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