Service Network
Resume:
PARMPREET SANDHU
*********.*******@*****.***
OBJECTIVE: Seeking a challenging IT Support Helpdesk Technician offering over 6 years of experience providing great client service thereby adding value to the organization.
HIGHLIGHT OF QUALIFICATIONS
Over 6 years of experience in Information Technology as Network Analyst in the State Data Center and as well as in Multinational company
Worked for six months as Network Technician in Netech Cabling Inc, Brampton.
Effective communication and relationship building skills; the ability to deal with diverse people
Effective team player with the ability to work independently meeting several deadlines
Strong decision making, problem solving, time management and conflict resolution skills
Extensive experience in configuring, monitoring and troubleshooting of Cisco and 3COM Routers, Switches and Firewalls
Experience in user account creation and maintenance in Active Directory and Exchange
Solid Experience in Network, LAN/WAN communication devices and server hardware and software configurations, including existing and new network infrastructure initiative.
Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, Telnet, SSH
Knowledge in layer 2 & 3 protocols including, TCP/IP, STP, VLAN, VoIP, OSPF, RIP and BGP
Knowledge in network security technology including IPSEC, PPTP, SSL, NAT, PAT, VPN and Firewall, etc.
Expertise knowledge in designing and implementing networks using Cisco ASR Routers and Nexus 7K, 5K, 2K switches
TECHNICAL COMPETENCIES
Routing Protocols: RIP, OSPF, EIGRP, BGP, MPLS
Switching: VLAN, Trunking, STP, RSTP,VoIP,HSRP, VRRP, GLBP, and VTP
Network Security Technologies: ACL, VPN Tunneling, IPSec
Networking Protocols & Services: IPv4, IPv6 TCP/IP, DHCP, ARP
Network monitoring tools: CA-Service Desk, CA E-health, CA-spectrum, Wire shark, GNS3
WAN Technologies: PPP, HDLC, Dial-Up Networking, Frame-relay
Wireless Protocols: IEEE 802.11ac,802.11b/g
Operating System: Windows 7,8,10, Server 2003, 2008 and 2013
Microsoft Office: MS-Word, MS-Excel, MS PowerPoint, MS Outlook, MS-Access
RELEVANT EXPERIENCE
Network Analyst Experience
Maintained, troubleshoot and administered the use of local area networks (LANs), wide area networks (WANs), computer workstations(PCs), connections to the Internet and peripheral equipment
Evaluated and installed computer hardware, networking software, operating system software and software applications
Operated master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
Provided problem-solving services to network users
Implemented network traffic and security monitoring software, and optimized server performance
Performed routine network start up and closed down and maintained control records
Controlled and monitored e-mail use, Web navigation, and installed software
Resolved issues in a timely manner, and demonstrated an appropriate sense of urgency
Parmpreet Sandhu 416-***-**** *********.*******@*****.***
Performed data backups and disaster recovery operations and also conducted tests and perform security and quality controls
Tracked all changes and ensured planned activities were communicated to all impacted parties, this includes internal and external customers
Created, oversaw, and maintained data, software, and hardware documentation and procedures
Proactively identified and managed risks; planned for an effective risk mitigation
PROFESSIONAL EXPERIENCE
Network Technician - Netech cabling Inc, Brampton 2015
Installed the structure cabling includes data and voice cables with CAT 5e, CAT6, CAT 6 A
Read communications drawings, terminated and tested the cables with Flute design Cable tester tool
Installed the network racks, Cabinets, Cable tray, patch panel, horizontal and vertical cable manager.
Network Analyst - Prithvi Information Solutions Limited, India 2011- 2014
Used 3Com Router MSR 40-50, 3Com Switches 7510, 5500, 3Com Firewall F 1000E for providing services to various clients
Worked on Layer-2 & Layer-3 switches with VLANs, VTP, trunking, Ether-channel, STP, Port Security, stacking, and clustering
Performed addition of new entries in firewalls, created new policies and zones in firewall as per customer’s requirements
Monitored and prepared for the MRTG reports and Monitored network traffic, utilization and performance
Handled Intra network connectivity from State Data Center (SDC) to State Wide Area Network (SWAN) and Internet connectivity with the ISP for both Internal and External users
Worked on CA Tools such as Spectrum, E-Health, Service desk, NSM to prepare health check reports of different networking devices in data centre
Prepared the reports of all network devices on daily, weekly, quarterly and half yearly basis using CA E-Health and Spectrum tool
Resolved network security problems by assessing issues and taking appropriate corrective actions.
Configured and maintain all network hardware and software including switches, routers, terminal servers, Checkpoint Firewall, IDS/IPS, VPN, and load balancers, network applications and monitoring tools
Junior Network Analyst – Ericsson India Pvt. Ltd, India 2008- 2011
Planned IP addressing schema and LAN/WAN design of Cisco 3 tier/collapsed core enterprise architecture
Selected fast convergence and suitable switching and routing protocols for backbone networks
Resolved calls from the users via VLAN management, ACL modification, Route manipulation for user traffic flow
Provided on the go routing, switching issues from an enterprise stand-point have been investigated and timely resolved
Provided advanced support to L1 tier teams - NOC, central helpdesk and Technical support engineers for daily network issues and queries.
Redundancy of Core LAN switches infrastructure using, STP, RSTP & HSRP, VRRP
Implemented LAN switching technologies such as VLAN, Ether channel, and Trunking, Port security,
EDUCATION/CERTFICATION
Bachelor of Engineering (Technology) in Electronics and Communication 2007
Punjab Technical University, Punjab, INDIA
Cisco certified network associate (CCNA) 2013
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