Customer Service Manager
Resume:
KIMBERLY D. SHELTON
OBJECTIVE
It is my intention to secure a part-time position in Derby or Wichita that will enable me to use and expand my skills.
QUALIFICATION
I am both personally well-suited and occupationally qualified for positions in the administrative field. I enjoy working with people of varied socio-economic backgrounds utilizing any communication methods necessary. I am an upbeat and sincere person, and I believe that is conveyed to those around me. I have extensive experience with various computer software programs and automated office equipment. My writing abilities are well-honed, and I tailor correspondence based upon the target audience. I have outstanding organizational skills and am comfortable being assigned several projects at once. My ability to logically prioritize assignments complements these skills and ensures that deadlines are met.
POSITION-SPECIFIC SKILLS
MS Suite
MS Publisher
Office Automation Equipment
Organization
Team Facilitation
Communication
Stenography (80 wpm)
Transcription
Typing (90 wpm)
Extensive Customer Service Skills
EDUCATION
2014 – Present
Butler Community College (96 credit hours)
Student (Part-Time)
El Dorado, KS
1/12 – 2012
Mountain State University
Student (Full-Time)
Martinsburg, WV
EXPERIENCE
2013 – Present
Buyer
Diana Corbett 316-***-****)
Analyze & interpret MRP data
Prepare parts for outside process
Use shortages and expedite reports to determine if pulling in or pushing out is necessary for orders
Point of contact for all vendors
Oversee the parts vending machine
Aerospace Systems & Compnents
Examine part prints to ensure all information is correct
Create purchase and change orders and requisitions
Inspecting outgoing parts
Perform administrative support
Review supplier risk assessments, take action as needed
Wichita, KS
7/10 – 11/11
WVUH-East City Hospital
Gateway Behavioral Health Unit
Martinsburg, WV
Patient Care Technician
Judy Woodward, Nurse Manager 304-***-****)
Patient Group Management
Milieu Management
Crisis Intervention
Vital Statistics Monitoring
Person Flow
Administrative Support
Customer Service
1/07 – 7/10
WVUH-East City Hospital
Obstetrics/Labor and Delivery Unit
Martinsburg, WV
Unit Secretary
Melanie Riley, Nurse Manager 304-***-****)
Answering Telephones
Disseminating Information to Customers
Scheduling Appointments for Staff/Patients
Tracking Education
Make Appointments for Patients
Typing for Multiple Staff
Filing
Generating Correspondence
Customer Service
Check Patients Out
8/03 – 10/06
Homemaker
7/93 – 8/03
Department of Veterans Affairs
VA Medical Center
Martinsburg, WV
Program Specialist/Administrative Assistant/Secretary (promoted 3 times)
Paul Smits, Mental Health Facility Service Line Manager 304-***-****, X3810)
Customer Service Representation
Human Resources/Labor Relations Liaison
Budget Forecast, Development and Tracking
Communications Coordination
Administrative Operations Coordination
Regulations Compliance Assessment
Automated Data Processing Coordination
Environmental Control Coordination
Operations Review
Training Coordination
Project Management
PI Group Facilitation
Meeting Management
Correspondence Control
Emergency Preparedness
Administrative Support
TRAINING
Over 500 hours of position-specific training including but not limited to the following topics:
Abuse of Patients
Addiction Severity Index Software
Age-Specific Care
Appointment Management Software
Back Safety
Boundaries
Compliance
Computer Security
Consult Tracking Software
Corporate Compliance
Crisis Control
Customer Service
Decision Support System Software
Disaster & Emergency Preparedness
Diversity & Sensitivity Training
Education Tracking Software
EEO
Electrical Safety
Employee Competency Indicator Development & Assessment
Ergonomics
Ethics in the Workplace
Fire Safety
Front Line Communication
High Performance Development
How to Deal with Conflict
JCAHO/CARF Accrediting Standards
Labor Relations
Legal & Ethical Considerations in the Treatment of Patients
Network Health Exchange Software
Patient Safety
Sexual Harassment
Six Sigma
Stress Management
Automated Timekeeping Software
The Exceptional Assistant
Title 38 Personnel Management
Workplace Violence
REFERENCES
Whitney Kasten, Senior Buyer, Aerospace Systems & Components 316-***-****)
Rebecca Leubbers, Marketing 316-***-****)
Sister Karen Salisbury, Advocate 316-***-****
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