Technical Support Engineer

Objective: Technical Support Engineer

PROFESSIONAL SUMMARY

A confident and reliable Technical Support Engineer with over ten years of experience in working with computers and resolving any support issues

Proven ability to administrate and control the operation

Expertise to configure and maintain the computer based information systems

Experienced as Commercial technical support executive for servers and network infrastructure

Effectively and clearly explain the technical procedures to customers

Excellent communicator and ability to relate well with people at all levels

Flexibility of working well as part of a team and independently

Analytical Team Player Multi-Tasking Problem Solving Organized

EXPERIENCE

Network Administrator 2013 - 2015 AL GIONE TEC &IT Services Provider Kingdom of Bahrain

Monitoring network performance to determine whether adjustments need to be made. Creating user accounts, permissions, and mailboxes.

Resolving network related issues in a timely manner.

Maintaining infrastructure and desktop application licensing.

Performing configurations backups and disaster recovery operations.

Responsible for assisting the Lead Technical Support Engineer in systems administration, network management, database administration and software & hardware support

Provided Systems Administration to NOS (Network Operating Systems)

Installation, Configuration, Maintenance and Troubleshooting of windows server client infrastructure problems

Managed User accounts using Active Directory 2003/2008,2012

Provided trouble shooting and maintenance for installed active directory Environment

Quickly responding to network outages

Installed& Configured ADLS Router, Access Points Network Device

Install Software: windows XP, windows 7,8,10 Microsoft Office 2000,2007,2010,2013

Establishing and maintaining user accounts, profiles, file sharing, access privileges and security.

Documenting network configuration and operational procedures.

Support Engineer 2007 – 2013 VIVA telecom Kingdom of Bahrain.

Monitored and provided constant updates regarding Network and Software performance including LAN/WAN connectivity

Performed Installation, email configuration, Maintenance and Troubleshooting of Internetwork problems

Troubleshoot Windows 2000,2003 Servers and streamlining the user policy

Managed user accounts using Active Directory

Implementation of TCP/IP & related Services-DHCP/DNS/WINS

Created user account on the Windows2000,2003 server

Install Software: Windows XP, windows 7, Microsoft Office

Serviced and Troubleshoot printers (laser, inkjet, dot matrix and fax machine)

Configured workstations for IP/IPX based LAN and designed remote

Support Engineer 2005 – 2007 APICORP-Arab Petroleum Investment Corporation Kingdom of Bahrain

Experienced in Desktop and Laptops issues with hardware and OS related problems diagnosing and troubleshooting Laptop and desktop issues

Provided hardware installation, testing, troubleshooting, repair and maintenance Outlook configurations and support

Exchanged and POP3Configuration of Network Storage devices and Backup configuration Antivirus installation of client server Infrastructure-Kaspersky, Symantec, Node 32, Trend micro

Managed user accounts using Active Directory

Serviced and Troubleshoot printers (laser, inkjet, dot matrix and fax machine)

Jr. Technical Support Engineer 1997 - 2005Vivid Computer & IT Services Provider Kingdom of Saudi Arabia

Responsible for assisting the Lead Technical Support Engineer in systems administration, network management, database administration and software & hardware support

Provided application software support for the company production computers

Provided the production department with hardware technical support

Assisted in configuring application software and hardware for a specific project requirement

Installation & Maintenance of Network (LAN,WAN &Wireless System)

Responsible for designing and implementation of customers network infrastructure

Troubleshoot Windows 2000, 2003 Servers and streamlining the user policy.

Managed user accounts using Active Directory

Implementation of TCP/IP & related Services-DHCP/DNS/WINS

Created user account on the Windows2000 server

Installed Software: Windows 98,windows me,windows XP, Microsoft Office

Service and Troubleshoot printers (laser, inkjet, dot matrix and fax machine)

Configured workstations for IP/IPX based LAN

Designed and implemented remote dial up solution for clients

Maintained documents of work perform during the day

Technical Support Engineer 2015July 13 to Till present Gadget Direct Inc., Scarborough, On Canada

Installed& Configured ADLS Router, Network Devices Wireless / wired network setup / maintenance

Install Software, windows 7,Windows 8,windows 10, Microsoft Office 2007,2010,2013

configuration Antivirus installation of client server Infrastructure-Kaspersky, Symantec, Node 32, Trend micro

Computers Desktops / Laptops / MacBook’s / Printers Repair

CCTV installing

Repairing TV

EDUCATION

B.Sc. in Computer Science Andhra University India

DISM Diploma information and system Management

MCSE Microsoft Certified Systems Engineer certificate. ID#2877726

References Available Upon Request

Contact this candidate