Technical Support Active Directory

**** ******** **., ********, **, ***** C: +1-312-***-**** **************@*****.***

Personal Qualities/Range of experience:

Quality driven IT professional with demonstrated expertise in the conceptualization, design, administration and support of computing systems and networking infrastructures to strengthen business operations.

Creative problem solver able to quickly assess clients needs and design solutions to optimize performance. Highly productive in deadline driven environments. Team oriented with excellent interpersonal, communications, and time-management skills. Extensive background involving strategic planning and leadership of computing and telecommunications operations.

Professional and business history:

2/2015-present: Network Engineer. iTouch Biometrics, Schaumburg, IL., USA

Maintain and support network with Windows Server 2012 RC 2 infrastructure across multiple sites. Ensures that high availability network features are implemented correctly. Monitors network performance and proactively gives input for capacity and performance management plans. Proficiently uses network monitoring methods and tools to provide necessary data and analysis. Manages secure external network interconnects by interacting with service providers, customers, and other 3rd parties. Responsible for providing optimal network performance and availability, appropriate network security, and remote access to the network and other sites in accordance with published policies and standards.

Installations and supports (also secured remote supports) for fingerprint live scan systems (Mobile-ID, CABS and laptop systems) in Police Departments (Illinois Police Departments, Michigan Police Departments), School Disctricts, Education centers, Fingerprinting agencies and etc.).

Maintains and support security identification systems (Accurate ID, Crossmatch, GreenBit, RealScan) in Police Departments and School Districts and etc.

Performs installations and maintains various security identification systems (Mobile-ID, CABS, compact live scan systems).

Performs installations and maintains fingerprint scanners (Suprema RealScan, Crossmatch LScan 500-series, Green Bit and etc.).

Maintains detailed network documentation, including physical and logical network diagrams, routing details, IP address assignments, and network change logs.

Monitors and analyzes LAN-WAN performance in Windows Server 2012 RC2. Troubleshoots network problems and outages.

Monitors and analyzes LEADS (internal Police Network) perfomance. Troubleshoots network problems and outages while performing fingerprints systems installations.

Captures network traffic.

Participates in evaluations of new hardware and software.

Implements and documents network changes as part of new network deployments or hardware/technology refreshes.

Acts as level 3 support in an organization that operates 24x7 production environments. Participates in rotating on-call schedules with other members of the team.

Opens support cases with Police Departments, School Districts, Educational Centers and etc. or service providers as necessary. Manages cases to resolution.

Ensures that physical installations, cabling, and configurations meet established standards.

Participates in large cross-functional projects under the direction of project management team and senior technical staff.

Professionally interacts with customers during network implementations, acceptance tests, and troubleshooting.

Configuration and maintenance Active Directory, firewalls (on sites and Police Departments).

8/2013-02/2015: Network Engineer/Web Designer. Advanced Pro Group Inc., Chicago, IL., US.

- participated in the administration and enhancement of company network;

- created groups and new users using Active Directory;

- added computers and users to domain and groups for rollout;

- troubleshot and repaired networking and computer problems;

- Implemented change management processes to avoid service interruption;

- configuration, repairing all PC related hardware;

- responsible for identifying and resolving network hardware and software related failures and issues. Will ensure network and business continuity and effectively administer and enhance a Windows 2003 server active directory environment.

9/2009-9/2011: Systems Security Engineer. Argus Spectr. St. Petersburg, Russia

- performs internal security risk assessments, security risk assessments of third party business partners, and detailed security risk assessments of various technologies with security system “Strelec-Integral”, include directory services, database platforms, client and server operating systems, programming languages, web services, firewalls, remote access technologies, messaging platforms, encryption solutions, wireless technologies, internally-hosted applications, externally-hosted applications, and cloud services;

- maintains knowledge of current and emerging security, compliance, and technical developments. Identifies current and potential future vulnerabilities and collaborates with appropriate leaders to identify, recommend, and develop risk remediation plans, ad to track remediation outcomes and timelines.

- responsible for development, deployment, and administration of Active Directory (AD) domain infrastructure. Including Sites, Services, and routing topology. GPO design and Organizational Unit structure;

- creates and maintains a variety of documents related to projects and information security.

11/2007-9/2009: Technical Support Specialist. OKEY-Company. St. Petersburg, Russia

- Responsible for managing and monitoring system backups and minor restores;

- Install, configure and troubleshoots WAN routers/LAN switches;

- Researches and resolves technical problems;

- Moves and installs computer equipment as needed;

- Configures all system hardware and software for computer workstations;

- Provides telephone and in-person technical support to resolve technical problems and basic how-to questions.

06/2006-11/2007: IT Technical Support Specialist/ Network Administrator. High School # 265. St. Petersburg, Russia

- Responsible for the creation and maintenance of user accounts and systems configurations on a vast array of applications and systems. These systems include Active Directory, VPN, and public websites.

- Familiarity with routing, switching, subnetting and bridging in LAN, WAN, VPN environments, access methods, and network topologies is essential, as is basic knowledge of cryptography as it relates to computer and network security.

- Responsible for resolving end-user messaging program and connectivity issues, and provide end-user training where required.

- Installs, configure, and maintains the organization's multiple LANs, servers, and workstations. Acts as primary organizational interface with vendor and provides internal analysis and support. Manages performance of a multiple hardware and software platform interface at the most complex level.

- Install, setup, and troubleshoot various backup and storage devices and software, specifically LTO, DLT, SAN and NAS. Solid understanding of disk I/O technology and data protection (RAID), and experience with enterprise backup and recovery systems (Commvault) is required.

- Install, setup, and troubleshoot LAN connectivity to the WAN, to desktops/laptops, and to the Internet. Must have experience with Ethernet topologies and protocols including 100BASE-T/F and 1000BASE-T/F, 802.3, VLAN and 802.11a/b/g.

- Install, setup, and troubleshoot Cisco routers, switches, cabling, and related software in support of a corporate network environment with an on-site or off-site data center and multi-plant locations. Experience supporting Internet connectivity using TCP/IP, VPN, FTP is required.

- Install, configure, and manage intrusion prevention and virus protection software.

- Handles tasks for project installs and can help define project tasks and a tasks completion time.

- Upgrades software components and installs operating system upgrades as required.

- Monitors network and system performance, recommends and implements adjustments upon approval.

Education:

B.S. in Information IT Security Specialist. Saint-Petersburg State Polytechnic University, St. Petersburg, Russia. (2009-13)

Associate's Degree in Computer Support. Diploma of Technician with the focus area in Technical Maintenance of Computer Equipment and Computer Networks . Petrovsky College, St. Petersburg, Russia. (2005-09)

Technical skills:

Languages: Basic, Pascal, C++

Databases: MS Access, Oracle10g/9i/8i

OS: Windows 2003/XP/2000/NT/Vista/7, Windows Me/9x/3.xx, DOS, MAC OS

Applications / Tools: Photoshop

References Available upon Request

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