MICHAEL ZOOK

**** *. **. ***** • Chicago, Illinois 60618

312-***-**** • act1s6@r.postjobfree.com

“Passionately committed to serving others and exceeding quality expectations”

Q U A L I F I C A T I O N S

A proven caring and driven professional with 25 years’ experience of providing quality customer care in many areas of business and in serving the community.

E D U C A T I O N

ARRT #543026 Exp. 8/2016 IEMA #500513921 Exp. 9/30/2017 AHA CPR Exp. 1/2016

Wilbur Wright College; Chicago, IL (8/10-8/15)

Associates in Applied Science - Radiology Program

oClinical rotation - Swedish Covenant Hospital

oClinical rotation - Illinois Bone and Joint Institute

oClinical rotation - Loyola University Medical Center

oClinical rotation – NorthShore Evanston Hospital

oClinical rotation - Advocate Illinois Masonic Medical Center

oClinical rotation - UIC Medical Center

oClinical rotation - Mercy Medical Center

Associates in General Education - (2014)

Clinical Radiography observation performed at Swedish Covenant Hospital 6 hrs. (2013)

Service learning volunteer performed at St. Paul’s Home 10 hrs. (2011)

E X P E R I E N C E

Advocate Illinois Masonic Medical Center; Chicago, IL (8/13-Present)

Patient Escort / Transporter

Verified patient identification

Safely and successfully transported patients from and to proper destinations

Coordinated and assisted nursing staff in preparing patients for transport and arrival

Provided genuine and friendly patient care

Roosevelt High School; Chicago, IL (2011- 2014)

Assistant Football Coach / Volunteer Weight Room Supervisor

Assist the Head Football Coach with day to day responsibilities

Helped revive the football program from elimination

Supervised off season weight training workouts

Promoted to Head Coach for the sophomore team (2012-2013)

Special team coordinator for the 2012-2013 Varsity Conference Championship team.

Feldco; Des Plaines, IL

Customer Delight Representative / Finance Task Force (2010-2011)

Answer inbound calls

Accurately tracked sales representatives attendance

Assisted the Call Center manager in resolving BBB issues

Accomplishments: Added to the formation of the Finance Task Force created by Feldco.

Initiate changes within the call center increasing job and sales representative’s profitability. Initiated and implemented company-wide promotions.

T-MOBILE, USA; Chicago, IL (2006-2010)

Sales Representative

Managed and serviced existing accounts

Promoted new activation services through vendors, agents, small and large retail customers

Introduced new products, services, and benefits to potential and existing clients

Utilized exceptional communication and client partnering abilities to increase business

Accomplishments: Launched and marketed of newly-concept “playground” stores.

Exceeded quotas on a consistent basis.

Recognized for “Best in Class” in activations and “Voice of the Customer” surveys.

ILLINOIS SECRETARY OF STATE; Libertyville, IL (1999-2005)

Administrative Clerk

Responsible for facility operations, customer satisfaction and communication between lower level employees and management

Reconciled revenues received by the Libertyville driver’s license and vehicle facility

Created and forwarded the daily transactions report to Springfield - Accounting Revenue Department

Accurately audited Illinois titles and registration applications

Resolved title and registration issues with Springfield personnel to the satisfaction of the customer

Responsible for license plate and sticker inventories

S K I L L S

Proficient with Microsoft Office Programs (Windows 98/2000/XP/Vista), Microsoft Access, Microsoft Office Exchange, WordPerfect for Windows, Quattro Pro for Windows, Lotus 1-2-3, Paradox, R-Base, Professional Write, J.D. Edwards, MACOLA, UNIPLEX, MAPICS System XA and II.

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