Human Resources Management

**** ******* **. #**** *********, KY ***** 859-***-**** **************@*****.***

Human Resources Leader

Experienced HR Professional, with over eight years of experience as a Human Resources Professional and five years as a small business owner. My experience expands across union and non-union industrial environments, staffing, manufacturing, government, professional and distribution center environments. I have worked for both small private organizations, mid-level organizations on the brink of a public offering, and Fortune 500 publicly traded entities. All organizations have operated in a 24/7/365 capacity. I completed my MBA in 2012 and will be taking my SHRM-CP spring 2016.

Extensive background in all HR capacities, including labor relations, grievance and arbitrational hearings where I built cases for arbitrations (all ruled in my organizations favor), team member retention, recruitment, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance(SOX auditing), general staffing, union free avoidance seminars, disciplinary actions, policy handbook creation, new hire orientations, department development, drug testing, third party organizational drives, and accident investigations that have included two fatalities and one near fatal. I have developed learning plans to increase the skillsets of my direct reports and have maintained a successful pattern of reducing worker’s compensation. I have human resources experience in over 25 states ensuring legal compliance and working in 15 states through labor relation issues.

Demonstrated success in negotiating win-win compromises during organizational restructuring, successful oversight of the grievance process, developing low turnover rates, developing legally compliant job board postings, restructuring departments, improving team member relations/morale, reducing accident rates, leading union avoidance efforts, and building human resource departments to meet the needs of organizations. I have adopted a leadership driven focus for putting team members first. This has led to the development and roll-out of initiatives focused on growing your workforce and generating ideas from your workforce.

Experienced leader who has taken every opportunity afforded to become the strongest asset to my organization as possible. I understand the importance in leading an HR department to be cutting edge, transparent, and have worked to source and develop amazing teams to work alongside of me and develop their needs with the goal of creating new leaders. I have worked hard to gain exposure in organizations of various sizes, industries, and diverse demographics. I see Human Resources as an asset to organizational growth and view myself as a leader of team member advocacy and an expert of “people”. I look beyond the scope of policies and procedures, recognizing an organizations workforce as a living, breathing being that has needs that recognizes long-term success come from your workforce. I enjoy working along all levels of leadership and departments to assist with the growth of team members both from an organizational standpoint, but also as a human being outside of work.

HR Skills

Arbitrational/Grievances

Employment Law

FMLA/WC/Leaves

Grievance Processes

HRIS Technologies

General Staffing

Multi-state site oversight

Organizational Development

Recruitment & Retention

Team Member Relations

NLRB Cases

Benefits Administration

HR Program/Project Management

Hourly/Salary/Executive Placement

Individual and Team Development

Departmental Restructuring

Orientation & On-Boarding

Training & Development

Succession Planning

Organizational Development

HR Policies & Procedures

HR Auditing

Federal and State Compliance

SOX Auditing and Compliance

Professional Experience

CONDUIT LANGUAGE SPECIALISTS Paris, KY

Translation and Transcription Services Provider for federal and local government entities

Human Resources Manager, February 2014 – Present

As Human Resources Manager I oversee all Human Resources activities for my organization which consists of 250 W2 team members and an additional 300 1099 team members operating full-time in ten states and contractually in an additional 12 states throughout the United States and Puerto Rico across two separate business entities. On a day to day basis I ensure that all facets of Human Resources (field level and corporate), and those who work in those areas possess the knowledge, skills, and leadership to tackle issues specific to not only my organization, but the unique industry in which I work. I work alongside executive management to generate ideas, implement processes, and act as a mediator between leadership on day-to-day activities. I work with field level supervisors and members of our workforce to ensure team member morale remains high, problems are quickly resolved and our leaders have the tools to succeed and lead their workforce to unprecedented growth. Through feedback with direct reports and all members of management, I work diligently in ensuring my Human Resources Department operates in an ethical, team member first capacity that still meets all investor interest while meeting the expectations outlined with our customers. In the event of team member related issues or legal proceedings I work alongside of those representatives in their respective states providing leadership and all guidance through any proceedings that may occur. During my time with the organization, turnover is at an all-time low. Our quality improvements gained through coaching and training has led to additional contracts, thus leading to year round work and an elimination of seasonal decline in the winter months.

Key Results:

Instituted a forecasting model for each individual region to track workforce needs based on previous customer trends

Developed Standard Operating Procedures for all areas of Human Resources

Instituted a program that allowed all areas of Human Resources (policies, HR specific forms) to a web-based portal (Intranet)

Digitization of the human resources department

Instituted a 401K program for all W2 team members

Improvement of employee relations with management and the corporate office

Removal of traditional “rules” and disciplinary actions and implementation of a core value structure that took a team member first approach to any possible relations issues

Reduction of idled W2 team members in the field

Team member growth program implemented (LEAF Initiative)

Institution of a rotating work schedule to ensure a better work life/balance

Established expectation standards for continued education and HR certification for members of HR

Organizational policies and procedures updated to meet all state, federal, and organizational standards

FAMILY DOLLAR DISTRIBUTION CENTER Morehead, KY

Store fulfillment distribution Center

Human Resources Area Manager, August 2013 – February 2014

As Human Resources Area Manager I was responsible for the growth and guidance of three team members in my department (Training Coordinator, Human Resources Representative, and one Payroll Specialist. During my time with KYDC I worked with department managers and operations to reduce attrition and increase retention, thus allowing us as leaders to focus on improving team member experiences. I have also worked diligently with my direct reports to cross-train; increase skill set knowledge in Human Resources, and am currently implementing processes to reduce Workers Compensation. Recently I helped initiate a program which when cycled through will create a solid Succession Planning front that was non-existent before joining the team.

Key Results:

Reduction of Team Member attrition and increase in overall retention

Development of employee-based committees (safety, training) who work to help create an overall better work environment

Department restructuring that allowed for more “face time” with the day and evening shift workforces

Departmental skillset increased for direct reports

Revamped new hire orientation

Development and administration of the G.O.A.L. Program

Improved flow of applicant database

Brought KYDC Human Resources Department up to legal compliance

ORBIS CORPORATION Georgetown, KY

High Injection Molding and Plastics Manufacturer of bulk crates and containers

Human Resources Representative, September 2012 – April 2013

I operated in a Generalist capacity while also acting as a Payroll Administrator due to a reduction in management overseeing a number of duties including payroll, interviews, accident investigation, training, onboarding, and safety for 175 salary, hourly, and temporary employees in a 24/7/365 setting. I oversaw two hourly team member-based committees that involved the training of temporary team members and process implementation to decrease turnover. I was part of a corporate level organizational committee that had the responsibility of addressing attendance issues and revamping the company’s attendance policy. I was also heavily involved in my locations safety restructuring efforts.

Key Results:

Helped mold a safer work environment with improved processes through team member empowerment

Development of team member-based committees who work to help create an overall better work environment

Staffing role creation to meet team member/plant needs

Increase in hourly rate for team members throughout the plant creating a competitive pay structure

Increase in retention of temporary team member workforce by 8% (historically held at under 1%)

Creation of SOP’s for the Human Resources Department and Safety for my respective plant

Improved team member relations through team development to tackle department specific issues in which team members have first-hand recommendations

ADECCO GENERAL STAFFING Lexington, KY

Provides staffing for both industrial, managerial, and executive positions on both a temporary and direct hire basis for Lexington area clientele

Recruiter, November 2011 – June 2012

I was given the opportunity to oversee the restructuring of the Lexington, KY branch in development of new business, leads generation, recruitment, general staffing, direct hire placement, as well as day to day branch operations. I have helped create their executive and management level direct hire program as well as increased permanent placement sales while creating tools that are utilized throughout the branch to better pre-screen potential candidates, reduce team member turnover, and reduce Worker’s Compensation claims.

Key Results:

Led the region in direct hire permanent placement sales

Changed the culture of the office helping colleagues recognize our workforce as assets and not a bottom dollar figure

Revamped entire pre-screening process

Successfully took all field level worksites from a seat filler role to a competitive staffing firm by training and process implementation for branch recruiters;

Created a high profile candidate pool for industrial, executive, managerial and administrative roles

CONSOL ENERGY – CANONSBURG, PA

Nation’s largest Energy provider

Coordinator Human Resources – Bailey/Loveridge Mines, December 2008 – November 2011

I worked directly underneath the Supervisor of Human Resources performing all HR Generalist functions at the mine sites. I was responsible for day-to-day activities in both a represented and non-represented environments that totaled over 800 team members and up to four locations at each respective mine site ensuring the HR department maintained compliance while exceeding goals set forth by management.

Key Results: Loveridge Mine (Unionized Operation)

Brought unionized HR office into compliance (Sarbanes Oxley)

Reduced grievances from 142 in 2010 to 62 in 2011

Oversaw Step II and Step III Grievance Processes when needed

Reworked new-hire orientation program to include new material pertaining to benefits, rates, rules, and policies

Created new-hire orientation

Coordinated policy protocol for near fatal occurrence

Reduced FMLA claims from 300 + to less than 50 for the calendar year

Successfully hired over 100 team members with a 97% retention rate

Attended recruiting events where I conducted pre-screen interviews for Supervisor Trainee Candidates.

Helped prepare arbitrational cases that led to100% win rate

Improved employee relations with the Human Resources Department restoring faith throughout the workforce

Oversaw all Generalist duties including vacation, FMLA, STD, S&A, retention bonuses, wage rate increases, promotions, job postings per union contract, random drug screening, and overall policy and benefit questions

Key Results: Bailey Mine (Non-Unionized Operation)

Successfully stopped a seven-month long union organizing effort

Successfully staffed first 100 team members of a mine expansion project

Hired over 200 team members during my tenure at Bailey Mine

Maintained 100% retention rate

Coordinated policy protocol for fatal occurrence at the operation

Brought new-hire orientation up to date while also introducing union free presentation into the program.

Successfully re-introduced the OPT program into Bailey Mine whose purpose was to identify Supervisor Trainee Candidates for both Production and Maintenance while also reducing turnover.

Successfully relocated 70 team members from an idle location for a duration of six months

Successful reduction of team member turnover

Oversaw all Generalist duties including vacation, FMLA, STD, random drug screening, payroll issues, promotions, transfers, and overall policy and benefit questions

OTHER WORK EXPERIENCE

Recruiter

National College, June 2008 – December 2008

As a recruiter I was responsible for the recruiting of both traditional and non-traditional students throughout the Eastern, KY region along with promoting new majors exclusive to my region

Payroll Administrator /Office Administrator

Kinzer Water Wells, June 2006 – June 2008

I managed all payroll processing, questions, distribution as well as handled all human resource activities of a small water well company that had 25 full-time team members

Education & Certifications

WEST VIRGINIA UNIVERSITY Morgantown, WV

Masters of Business Administration (MBA) – October 2012

AACSB Accredited

Certified Exporter Certificate

MOREHEAD STATE UNIVERSITY Morehead, KY

Bachelors of Business Administration (BBA) – June 2006

AACSB Accredited

Co-Op Opportunity with Family Dollar Distribution Center (7 months)

Helped create and oversaw a business restructuring plan that was presented against Graduate Students of other Accredited Universities for a non-profit organization. This led to funding for the needs of the organization which was located in Morehead, KY.

BIG SANDY KCTCS Prestonsburg, KY

Associates of Arts (Business Management) – August 2004

Affiliations:

Society for Human Resource Management (SHRM)

Bluegrass Society For Human Resource Management (BGSHRM) – Former Board Member

Rally North America (Non-profit organization) – Contributing sponsor and participant

No Boundaries Case Management – Active Board Member

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