Customer Service Training

HENRY SLOAN III, D-Min, MSM

*** ****** **** **********, ** 33843

863-***-**** *****.*******@*****.***

“Petty Officer Sloan has the character, initiative and resourcefulness to accept and accomplish the most demanding tasks. Petty Officer Sloan's professional abilities and dynamic approach to ships job have contributed immeasurably to Naval Station Mayport's mission of fleet support.” United State Navy

“Petty Officer Sloan always demonstrated the maturity, intelligence, and technical knowledge required to successfully carry out challenging assignments. His actions were always planned, organized and smoothly executed. He is an achiever who possesses the abilities and character traits required to advance.” United States Navy

Instructor Management Social Work

Highly-skilled, compassionate, and solutions-oriented professional instructor dedicated to providing exceptional customer service, training, education, and student advising. Demonstrated track record of success working with diverse client in one-on-one and group settings. Effective motivator, communicator and advocate with inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, meet and achieve challenging goals and objectives. Innate ability to establish rapport quickly, build trust, interact with and relate to individuals on all levels. Superior leadership who clearly illustrates complex material in objective and easily understood terms. Team oriented and consistently recognized for ability to establish and maintain solid relationships with co-workers, administration; along with local, state and federal agencies. Strong interpersonal, organizational, solid character values, and committed to lifelong learning and study.

Career Highlights

Nest Zest Award Winner August 2010 Energy Team Member. Prevented the Company in spending thousands of dollars on Energy shutdown chart for Boiler Room to save on Natural Gas. (Florida Natural Growth, Inc.)

Nest Zest Award Winner December 2010 Caustic Recovery Suggestion which saved the Company thousands of dollars by being able to recover and reuse the caustic. (Florida Natural Growth, Inc.)

Earned Team of the Quarter 2003 and 2005 as Outside Tanks (Florida Natural Growth, Inc.)

Executed the training criteria for all Blending, Dump up, and Outside Tanks personal, as a means of testing applicants interested in working in the blending departments. (Florida Natural Growth, Inc.)

Set up a cross-training regimen which was successful in saving the company thousands of dollars by developing qualified and trained personal ready to step in when people transfer, quit, or fired. (Florida Natural Growth, Inc.)

Managed Small Arms Range and delivered small arms training and supervision for 20 surface combatants, 5 HSL Squadrons and tenant commands, service well over 100K people a year with no incidents or issues. (United States Navy)

Letter of Commendation while serving as Gun Captain of the mk-42 Mod 9/10 Gun mount aboard USS Paul FF 1080 Naval Gunfire Support qualification in which the Gun received a 93.6% score, which was the first scores over 90's for the ship in 5 years. (United States Navy)

Professional Experience

2008 - Present THOMAS BROWN BIBLE COLLEGE AND SEMINAR Frostproof, FL

Dean, Frostproof, Winter Haven and Crystal River Campuses

Successfully have had 8 students graduate with their Associate of Arts in Ministry. Spearheaded the marketing, enrollment of students, and tuition payments for all locations. Created syllabus for all courses I instruct, and prepare other instructor information according to content. Oversaw class schedules, assignments, and grading.

Lake Wales Campus began in 2008 with 4 enrolled students. Currently have 5 enrolled students. In 2011, 2 students graduated with an Associate of Arts in Ministry.

Crystal River Campus began in 2009 with 3 enrolled students. Currently 4 enrolled students, and in 2011, 2 students graduated with an Associate of Arts in Ministry.

Winter Haven Campus began in 2009 with 7 enrolled students and currently 5 enrolled students. In 2011, 2 students graduated with an Associate of Arts in Ministry.

Jacksonville Campus Distant Learning began in 2010. In 2011, 1 students graduated with an Associate of Arts in Ministry.

Ft. Lauderdale Campus Distant Learning began in 2010. In 2012, 1 students graduated with an Associate of Arts in Ministry.

1995 - Present FLORIDA NATURAL GROWTH, INC. Lake Wales, FL

Attendant Tank Driver and Foreman, Blending Department

Supervise, train and mentor 30 staff members on organizational goals and objectives for the Blending Department. Spearhead the printing of schedules, order product single strength and concentrate used to make premium finished products; along with unloading of tankers of juice and sugar.

Executed the training criteria for all Blending, Dump Up, and Outside Tanks personal, as a means of testing applicants interested in working in the blending departments.

Set up a cross-training regimen which was successful in saving the company thousands of dollars by developing qualified and trained personal ready to step in when people transfer, quit, or fired.

Only CDL qualified driver in the blending department and provided to train other drivers on the Ottawa Truck, DOT Certified, Tanker, flatbed, & 53' Box Trailer driver.

2008 – 2011 FNG Plant Medical Response Team Member

2002 – 2010 Assistant Team Leader & Recorder for Brix House

1998 – 2002 Plant Safety Representative

1999 – 2002 Team Leader of "Work The Fat Off Team"

1998 Earned Leader of the Quarter as a Foreman

1998 Earned Team of the Quarter as a Foremen

1986 - 1995 UNITED STATE NAVY

Successful 9 year career in the United States Navy, delivering Small Arms instruction for the Mayport Naval-Air Station, and received 2 honorable discharges.

Effectively provided small arms training for over 30 commands without incident.

Comprehensive knowledge and experience that was instrumental in the safe and efficient transfer of over 1200 tons of ordnance.

Spearheaded scheduling and training of over 50,000 personnel in all aspects of small arms safety and proficiency. (Naval Station Mayport's Range Master)

Charged with the marking and accounting disposition of 122 items of controlled property. The annual minor property inventory was accomplished with zero discrepancies.

Decorations, Medals, Badges, Citations and Campaign Ribbons Awards:

SEA SERVICE RIBBON (1),

Navy Good Conduct Medal (2),

Coast Guard Meritorious Unit Commendation (1),

National Defense Service Medal (1),

Meritorious Unit Commendation (1).

Southwest Asia Service Medal (1),

Joint Meritorious Unit Commendation (1),

Navy Marksmanship Ribbon (.45 Caliber Pistol),

Navy Sharp Shooter Ribbon (M-14 Rifle)

Affiliations

2010 Pastor & Co-Founder, Rightly Dividing the Word of Truth Ministries in Frostproof.

2010 President & Founder, Dr. Martin Luther King Jr. & Ralph J. Bunche Jr. Committee Association.

2009 President & Founder, Non-Profit Organization Sloan's Community Outreach Ministry.

2008 District Evangelist, West Coast Church of Christ Written in Heaven.

2000 Ordained Elder, Waycross Georgia, Headquarters of Church of Christ Written in Heaven.

1999 Licensed Minister, True Vine Church of Christ Written in Heaven.

Education

2013 Doctorate of Theology, Thomas Brown Bible College Seminary

2011 Master of Science & Management, Warner University

2010 Doctorate of Ministry, Thomas Brown Bible College Seminary

2009 Bachelor of Organization Management, Warner University

2008 Master of Theology, Thomas Brown Bible College Seminary

2007 Bachelor of Ministry, Thomas Brown Bible College Seminary

Certifications

Current CDL Truck Driver Class A

2013 Certified, ISSA Fitness Trainer

2011 Certification, Microbiology, Acidified Foods, and Thermal Processing

Better Process Control On-Line School

2008 National OMICRON-PSI HONOR SOCIETY

2008 Certification, Roadmap Corporate Manager's Certificate Program PCC.

2007 Certificate, Introduction to Sensory Training - Cranberry Lift & Raspberry Cranberry Lift

2007 Certification, PCC/USF Analytical Trouble Shooting Class.

2007 Certificate, Theology Florida Theological Seminary

2006 Certificate, Water Treatment Plant Operation Volume 2

California State University

2005 Certificate, Water Treatment Plant Operation Volume 1

California State University

2001 Certification, Team Resource Development Course

2000 Certification, Coaching for Development Course

1999 Certification, Team Leadership Development Course

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