Data/Business Analyst seeking full time opportunities

NEHARICA SHARMA

469-***-**** ; ******.********@*****.*** ; www.linkedin.com/in/neharicasharma

EDUCATION

MS, Information Technology and Management

The University of Texas at Dallas GPA 3.3, May 2016

BE, Computer Science Engineering

P.V.P.P College of Engineering, Mumbai University May 2011

CERTIFICATIONS & TECHNICAL SKILLS

Certifications: Google Analytics Individual Qualification, Google Adwords Fundamental

Databases: MS Access

Analysis Tools: Advanced Excel, SAS 9.4, SAS Enterprise Miner, Google Analytics

Programming: SQL, SAS Programming, R, HTML,VBA

Data Visualization: Tableau

Other Tools: MS Office, ERwin, Sharepoint Designer 2010, Articulate, TextAloud, Camtasia

PROFESSIONAL EXPERIENCE

Competency & Web Development Analyst Intern, Ericsson May 2015 – Present

• Consulting with SMEs to gather training requirements and develop the on-boarding and in-role training content

• Proactively researched and leveraged applications that reduced cycle times of development by 90%

• Identified and report weekly performance metrics of project managers

• Responsible for gathering functional requirements and developed FRD for new website development

• Contributed in developing a project plan for website development and designing website using MS Sharepoint

• Drove innovation in the reporting processes by automating training progress reports using Excel Pivots & Tableau

• Designed training completion surveys and achieved an average of 91% usefulness rating

• Responsible for creating Business requirement document for advanced reporting platform project

Systems Analyst, Tata Consultancy Services – Nielsen Relationship Dec 2011 – May 2014

• Managed hardware asset purchases, asset tracking, software license purchases, software contract renewals, software deployment, purchase order management, procurement of servers for North America, UK and APAC

• Responsible for analysing each request, identifying gaps in the process and improving turnaround time by 30%

• Designed business process maps for the Service Excellence team for the new procurement tool development, performed UAT testing in order to optimize business productivity

• Conducted Knowledge Transfer to 4 new team members and contributed in designing work instructions manual

• Proactively analyze appropriate inventory levels and forecast timelines to minimize risk of out-of-stock

ACADEMIC PROJECTS

Predictive Analysis for Return Management Aug 2014 – Dec 2014

• Built regression models to predict shipment returns by customers; analysed scenarios to come up with recommended strategy that would minimize the proportion of losses incurred by return shipments

• Evaluated & analysed the best fit model based on accuracy and misclassification rates using SAS Enterprise Miner

Sequential Pattern Mining (Customer Behavior analysis) using SAS 9.4 (Marketing Analytics), ConAgra Jan 2015 – May 2015

• Developed SPADE algorithms (using Association rule techniques) to characterize customer purchase patterns to come up with recommended rules for customized targeting of marketing activities

Revamping Uber Mobile Application – Software Analysis and Project Management June 2015 – Aug 2015

• Identified new features in Uber Mobile Application to improve user experience

• Prepared project memo, project charter and work breakdown structure for incorporating Waterfall methodology

• Identified functional and non-functional requirements of the revised model

• Implemented UML modeling & created Use Case diagram, Class Diagram and Sequence diagram of revised model

Google Online Marketing Challenge Jan 2015 – May 2015

• Proposed Ad-words strategy of 3 campaigns and 9 Ad-groups for 3-week campaign period

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