Customer Service Data Entry

Shalonda T. Guidry

*** ******** **.

Houston, TX 77042

Home: 832-***-****

********@*******.***

SUMMARY

I present myself as a multi-task oriented candidate with strong organizational skills and professional customer service skills. Thoroughly familiar with data entry, real estate documents, loan processing, and inbound and outbound call center environment.

EXPERIENCE:

Volt Workforce Solutions, Houston, TX

Customer Care Professional / September 2015 – February 2016

As a customer care professional I contributed excellent customer service for United Health Care members and, providers in a call center environment. I assisted members and providers with insurance commercial accounts with benefit information. While operating several data bases, I supported callers with information on claim status, quoting benefits, authorizing testing, creating and updating new accounts for members and providers. Verified insurance, benefit plans, coverage with various providers, and mailed requested correspondence. I conducted in-network provider referral searches for members. Performing conference calls and, transferring callers to the appropriate departments.

Macy’s Inc., Houston, TX

Seasonal Cashier & Sales Floor Rep. /September 2014- January 2015

As a seasonal employee I presented professional customer service in various departments of the store. I assisted customers at checkout with cashier duties such as purchases, price checks, returns and exchanges. Opening new Macy’s credit line accounts and processing credit card account payments. As a sales floor representative I monitored and maintained the dressing rooms, assisted customers with finding the desired item of their purchase. I prepped the sales floor for a professional and presentable look.

Mortgage Alternatives, Houston, TX

Data Entry Specialist / October 2011 – December 2013

My clerical responsibilities were alpha, and numeric electronic filing for the MERS (Mortgage Electronic Registration Systems) department for Stewart Lender Services. I electronically filed and reviewed registered loan documents such as mortgages, deeds, title policies, HUD’s and POA recordings for clients Wells Fargo and Bank of America financial institutes. Completing and achieving a goal of 250 - 300 documents daily.

Workway Inc., Houston, TX

Support Specialist 1/ November 2009-September 2011

Supported and assisted the REO (Real-estate Owned) Department at Stewart Lender Services. I successfully completed all clerical tasks while striving to make a monthly goal for the client Freddie Mac. I utilized emails to collect funds on closings, HUDs, to receive unexecuted contracts, and other documentation. Other responsibilities were to monitor the Outlook email account, and power of attorney for the department. While monitoring the main email I retrieved, printed, scanned, and prepared mortgage documents and unexecuted contracts for processing. Email was also utilized to electronically send/receive fax, to receive general emails. Preparing excel spreadsheets to record information collected from various county clerks and attorneys. Prepared correspondence or any documentation for brokers, and agents as needed. I also performed other clerical duties such as heavy filing, answered up to 6 lines assisting agents and brokers with various concerns, transferring callers to appropriate clerks, faxing, typing, collating.

Jet Management LLC., Houston, TX

Loan Processor, CSR/September 2008-October 2009

I represented the company with professional customer service. I processed payday loans for current and pre existing customers in an office/call center environment.

I received a high call volume of inbound calls and performed outbound calls. To process loans successfully for approval I verified employment, financial status by conference phone calls and, by facsimile. I provided solutions and, resolutions for current and potential customers with loan application inquires and concerns. I assisted with payment arrangements for account pay offs and updating customers account information. Provided financial information to customers regarding accounts, finance charges, and solutions for early pay offs.

EDUCATION: Certification of High School Equivalent

Houston Community College, Houston, TX

SUMMARY of SKILLS:

Copier, Scanner, Typewriter.

Typing: WPM 35-40,Data Numeric Entry 9,000+, and Alpha Data Entry 7,680 +

Computer skills: Windows 97, 2000, Outlook, Internet, MS Word,

MS Office, Microsoft Office Viewer,Excel, SAP, Internet Explorer, Lotus Notes and Gators, EPuff, Surf, Kana, Iex, Pass, Ibaag, One Tool,

General Office: Collating, heavy filing in medical records, and legal files, electronic filing, faxing, scanning, and answering phones in office and call center environments.

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