Customer Service Technical Support
Resume:
Haresh
Kanagasabapathi
CONTACT
******.*@*******.***
Sunnyvale, California
EDUCATION
International Technological University 2014-2016
M.S, Engineering Management
GPA 3.77
Dr. G. R. Damodaran College of Science 2008-2013
M.Sc., Software Systems
GPA 3.7
SKILLS
Java
HTML/CSS/jQuery
JavaScript
Python
Project Management
SQL
MS Office
Windows/Linux Administration
Helpdesk Support
Customer Service
HP ALM
Hardware/Software support
EXPERIENCE
QA Analyst, CVS Health
July 2015 – September 2015
Designed and developed Test plans and Test cases. Performed various usability, functional, regression & performance testing. Conducted cross browser functionality testing as per test suit for all the test scenarios along with database testing. Used HP ALM extensively to store test results and metrics and reporting.
Web UI Developer Intern, JPMorgan Chase & Co.
January 2015 – June 2015
Developed UI features for a Hybrid application that runs on android tablet. Worked with QA team and off shore teams to fix bugs. Used Jira and confluence to track and update.
Mobile/Desktop Support Technician, SmartRepair LLC.
June 2014 – January 2015
Performed hardware repairs and software installation/ administration task for a retail store. Managed a team of 5 and was in charge of task scheduling, paycheck processing, stock management, customer service and solving escalation calls.
Technical Support Consultant, Hewlett-Packard
September 2013 – May 2014
Provided Hardware and Software technical support to KPMG Employees. Created process manual with assistance of SME, based on SLA to achieve shorter call duration. Assisted new employees for workstation setup.
Project Manager Intern, Agile Labs
June 2011 – December 2011
Built an Education Management System from the ground up. Tasks involved everything from Requirements gathering via interaction with clients to providing client support.
PROJECTS
Workplace Wellness
Created a project management plan to commerce “Work place Wellness” health portal. View
Marketing Plan
Constructed a marking plan for a cell phone repair store which resulted in a 15% increase in sales. View
Android Auto SMS
Developed an Android application to automatically respond to sender based on keywords in the message.
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