Engineer Support

DAMON KNITTLE

*** ********* ***** ****: 706-***-****

Marble hill, Ga. 30148 ********@**********.***

OBJECTIVE

Secure a high level support role, for Engineers and Technicians, as a Network Systems Administrator/Analyst; with a company providing an opportunity to advance.

CERTIFICATIONS

A+, Network+, MCP, CCENT,

SKILLS

Active Directory implementation and administration.

Distributed File System configuration and management.

User and group account management, locally and over the network.

Group Policy implementation and administration.

Network printer implementation and administration.

Remote and unattended installations of applications and operating systems.

Development of OS images, to specification.

NTFS file system management (Converting to NTFS, disk volume management: spanning, striping, RAID redundancy; encryption, compression and security).

Domain-Tree-Forest implementation and management.

SMS and Subsequently SCCM(Server/Workstation monitoring, Testing/Deploying software, Creating Installer packages for Remote Deployment, etc.)

Virtualization - ESX Hosted Environments Including Client Support(VMware[3.5 up] Hyper-V[2008 up])

Network protocol configuration and management.

Network design and configuration.

Program routers and switches (Cisco and HP.)

CISCO IOS Software.

ISP modem and router configuration.

Backup strategy development and administration.

Command-line navigation.

SUN Hardware Support (Break/Fix.)

HP Midrange Server Support, Hardware (Break/Fix.)

HP Server Clustering Technology

Windows Shell and VBS scripting.

Powershell Scripting – Cmdlets and .Net Framing

Network installation and maintenance for home and small business clients.

Remote technical help tools.

PC services: building and maintaining systems, upgrading and repairing existing systems.

Microsoft Office and associated applications.

Lotus Notes and associated applications.

Third party ghosting applications (implemented in a network environment).

Multiple ticketing systems with analytics; Astea, Remedy, Siebel, Peregrine.

WORK HISTORY

CDI Managed Services (Roswell, Ga)Nov2013 – Sept2015, Enterprise Customer/ Infrastructure Engineer-L3 Escalation Engineer

Part of Enterprise Support Team for Customers

Part of Internal Infrastructure Team

Handle All Manner of Network and Server Support Issues

Manage and Help Architect the Customer Hosted Environments

Provide High Level Support and Administration for Customer and Internal DB Environments

Provide Escalation Point for ALL SMB Infrastructure issues

Insight Global – HP (Alpharetta, Ga) Feb2013 – Nov201, Virtual Lab Engineer/Coordinator- HP Education Services

Coordinate the purchase of new class requests

Configure new class equipment

Support and maintain the whole Lab Floor Environment

Troubleshoot ALL problems when necessary AND repair if possible.

Assist in the development of new Class Courses.

Help configure infrastructure equipment(internal AD/Server/terminal services)

Help program core switch and SCS uplinks(per built out class)

Provide Instructor support, as necessary(range from rebuilding a class server/switch/router to loading class data files on student shares)

Assist with new technology(built out 3par storage racks, fusion rack, Moonshot racks- including the core programming and troubleshooting new connectivity issues)

Quality Technology Services (Suwanee, Ga) June2011-December 2012, NOC Engineer

Monitor customer and internal resources.

Troubleshoot ALL problems when necessary AND repair if possible.

Program customer network drops.

Setup LUN’s for customer storage solutions.

Implement daily customer server patch cycles.

Provide Tier1/2/3 support for the network, server and facilities environments.

Generation Mortgage (Atlanta, Ga) Feb2010-Jan2011, Senior Systems Analyst

Maintain workstation environment.

Upgraded ALL servers and prepped for move to Data Center.

Maintained POE Network, including IP phone System.

Used PowerShell to automate Client Processes(ex scripted process to pull secure date from multiple secure sources)

Farmed Out to Techbridge – Non Profit Organization

Helped establish routine Field Operations for Non-Profit Clients

Various Upgrades, including servers, workstations and mobile devices.

Northrop Grumman- Towers Perrin (Atlanta, Ga) Oct 2009- Feb 2010, LAN Manager

Maintain workstation environment.

Monitor network resources and provide additional network services, if necessary.

Monitor local servers and provide LAN backup services.

Northrop Grumman- Nortel (Alpharetta, Ga) March 2006-Sept 2009, Program Technical Manager Nortel Global Processes SME

Established local site support, in Atlanta, for nationwide Deskside Support Program.

Established/developed the technical resources for leveraged engineers- in support of small sites/unmanned sites.

Write technical bulletins; in support of Program Directives and Nortel technical changes to the environment.

Troubleshoot procedural issues, technical issues, and day to day operational issues; nationwide.

Established UNIX support procedures.

Oversaw Small Site refresh program (60 sites- unmanned- included scheduling Field Engineers- providing remote technical support, etc.)

Assisted in developing Windows Server 2003 images.

Implemented Contract Extension Changes- Oct 2008

Developed Process Procedures for Global Deskside Support.

Northrop Grumman- Ericsson (Atlanta, Ga) July2005- Feb2006, LAN Manager

Piloted Deskside Support Program in Atlanta- helped secure contract.

Established local Site Support; maintained workstations.

Rebuilt local network using HP network gear.

Upgraded server OS to Windows 2003.

Northrop Grumman- XO Communications (Smyrna, Ga) April 2004-June 2005, LAN Manager

Established local site support, in Atlanta, for nationwide Deskside Support program.

Maintained workstation environment, software and break fix calls.

Provided Break Fix support for the Server and Network equipment.

Defined local software policy for local applications.

Assisted in establishing National Helpdesk.

Northrop Grumman- MCI Refresh Program (Alpharetta, Ga) Feb2004-March2004, Technical Lead

Troubleshot difficult refreshes.

Developed workarounds for Script failures.

Provided support to technicians.

Pushed Applications, as necessary, through the CCM Server.

Northrop Grumman- MetroPCS (Atlanta, Ga) Field Engineer

Established new Stores- Setup VPN, routers, workstations and print servers.

Programmed network hardware, as necessary.

Provided deskside support for workstations.

Northrop Grumman- Social Security Administration (Atlanta, Ga) Field Engineer

Replaced network hardware.

Procured proper fiber connections, in critical network failure, when the wrong parts were delivered.

Provided Network Printer support.

Self-Employed: Mar2001- Present, (Atlanta, Roswell, Alpharetta, Marietta, Canton, Dawsonville; Ga) Contractor

Design and implement Network Solutions for small businesses and homes.

Install and configure cable and DSL modems.

Provide on-site PC support.

CNN Interactive: Jan 1999- Jan 2000 (Atlanta, Ga) Through Turner Temporary Services, Technical Support

Built workstations and provided support for these and existing workstations.

Upgraded hardware and software applications.

Resolved hardware and software failures.

Maintained intranet/internet connectivity.

Resolved intranet/internet failures.

Established phone services to workstations, when necessary.

Helped establish new nodes for expansion.

U.S. Navy (Little Creek, Va) Honorably Discharged 1991

Small Boat Service- duties included ferrying Marine Expeditionary Units and Special Operations support.

EDUCATION

Jan- Aug 2003: Computer-Ed Institute (Lincoln Technical Institute,) Norcross, Ga.: Course of study, Network Systems Administrator. Awards: Student of the Month, Feb 2003; GPA, 4.0

References available upon request.

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