Engineer Technical Support

SK ABDUL NAZIR

Kowgachi Darjipara, Shyamnagar, ** PGS (N), West Bengal, India E-mail: *****.***@*****.***

Contact: +91-809*******, 801-***-**** **.*****@*******.**.**

SYSTEM & NETWORK ENGINEER

Offering 4 years IT experience

Availability – Immediate

PROFILE

Diligent & sincere IT professional with experience of 4 years as System/Networking Support Engineer

Hands on experience in providing online technical support to the clients contributing instant solutions on systems/ servers' maintenance. Expertise in installation, up gradation, configuration, and support of hardware, software, peripherals and network devices.

Comprehensive understanding & knowledge of, system/ network administration under multi-platform environments.

MCSE Certified with proficiency in Windows 2003, 2008& 2012 server installation and Configuration.

TECHNICAL SKILLS

Operating Systems

MS- Dos, Windows 98/2000/XP/2007, 2000 Professional, 2003, 2008 & 2012 server, windows 2008. ADS, DHCP, RAID, DNS, GPO, HYPER V, FTP server, Backup server, MS Outlook configuration etc.,

Hardware

Printers, Scanners, Desktops, Laptops, Tablet Pc, Troubleshooting hardware, upgrade.

Networking

LAN, WAN, ISDN, Routing, VLAN switching, Routing (ISDN, RIP, OSPF, Static routing) Configuration of Access point wireless security, internet connection through wireless, Watch Guard firewall,

Applications

MS Office, Visio, Lync, MacAfee Antivirus, Juniper & Sonicwall VPN configuration etc.

PROFESSIONAL EXPERIENCE

DELL INC. Aug 2014 – Oct 2015

Divyasree Greens, Domlur, Bangalore 560071

Sr. Technical Support Analyst

Instrumental in supporting and maintenance of hardware & network infrastructure for the organization.

Handling Dell internal users technically issues over phone, Email, chat.

Supervise complaint ticketing system and follow timely resolution of all incidents through ITSM tools (BMC Remedy 8.1)

Managing user’s domain account access & permission related issue with active directory environment.

Create, manage and maintain user’s mailbox in Exchange server 2007

Installing configure & troubleshooting technical issues with Outlook, VPN, Antivirus, Lync, MS office, SCCM, MS office & other third party application.

AirWatch MDM Agent configuration and troubleshooting on Android/Windows devices and Active Sync configuration and troubleshooting on BlackBerry Device.

Responsible of Checking Link Status and monitoring of the bandwidth utilization.

Handling incident management and request management ticket within the SLA.

Attending Technical meeting weekly bases and participate monthly bases training session provided by organization.

ITC INOTECH Jan 2014 – June 2014

No-18, Banaswadi Main Rd. Jeevanahalli,

Maruthi Sevanagar, Banglaore - 560005

System Engineer

Handing remote users technical issues over Phone, chat and Email.

Configure and troubleshooting MS Outlook, Lotus notes and other business application for remote users.

Installing, configure and troubleshooting Juniper VPN and RSA token related issues.

Migrating user’s data and application from win XP to Win 7 system.

Installing and configure SSL certificate on user’s for VPN connection.

Domain ID creation, deletion and modification.

Handling escalated calls and co-ordinate Local IT team for hardware issues.

CMS INFOSYSTEMS Aug 2011- Jan 2014

4th floor, KYD Street, kankaria Mension

Park Street, Kolkata – 700 016

Sr. FMS Engineer

Troubleshooting of hardware, software and network related problems and maintenance of various Servers.

Monitoring Active Directory on Windows server 2003 & 2008 platform.

Daily Active directory health checked up( e.g. Replication topology, FSMO roles, DNS services and Error logs check)

First level support in DC servers

Updating OS and implementing patches on all the servers and desktop across the network using WSUS.

Daily monitoring McAfee anti-virus console 8.8 (e.g. implement security policy, check non complaint PCs, Cleanup 10 infected PCs)

Managing users accounts using Active Directory & exchange environment.

Coordinate hardware and software installation and upgrades to ensure work in performed is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.

Installing and configure all types of printers (e.g. Network & local printers)

Installing and configure client level operating system (e.g. Win XP, Win vista, win 7)

Configure and troubleshooting MS outlook email account to the user (e.g. backup, restore, & recover etc.)

Configure and maintain BlackBerry mail account (e.g. BES & BIS)

Monitoring Network Utilization & co-ordinate with ISP.

Providing remote support to the users & handle helpdesk escalation calls.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

BA 2010 (Calcutta University)

10+2 2007 (WBCHSE)

10th 2005 (WBSE)

Certifications: (Global).

Microsoft Certified Professional (MCPS) ID: 10996250

Trainings attended:

N+ course.

MCITP Training on Windows 2003 & 2008 SERVER (ADS, DHCP, IIS, RAID, RAS, DNS, GPO, etc.)

CCNA (Routing, Switching, VLAN, NAT, Wireless etc.)

Diploma in Hardware Engineering.

Date of Birth: 10th October 1989

Language Proficiency: English, Hindi, Bengali

Skype ID – nazir.tcp

Declaration:-

I hereby declare that the information furnished above to be the best of my knowledge and belief.

Place

Kolkata Sk Abdul Nazir

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