Craig A. Kozak

** ******* *****

Tallmadge, Ohio 44278

330-***-****

Email: act1b6@r.postjobfree.com

O B J E C T I V E

To secure a position in Information Technology Engineering/Administration

P R O F E S S I O N A L

Dell: Server, Desktop, and Laptop

C E R T I F I C A T I O N S

AirWatch: Enterprise Mobility Associate

P R O F E S S I O N A L

Microsoft: Active Directory, Multiple Domain Management, Group Policy Management,

S K I L L S

Office Sharepoint Server 2007, Systems Center Operations Manager 2007,

Exchange 2003/07/10, IIS 5/6/7, Routing & Remote Access, SQL Server 2000/2005/2008/2012,

SQL Reporting Services 2005, CRM 3.0/4.0, BizTalk 2006, Server Update Services,

Office 2003/07/10/13 Suite of Applications, Distributed File System,

Office Communications Server 2007, Lync Server 2010

SAN: Dell PowerVault MD3000i and Dell Modular Disk Storage Manager

Network: TCP/IP (SNMP, SMTP, POP3, RAS, DNS, DHCP, WINS) RADIUS, LAN/WAN

Operating Systems: Windows Server NT 4.0/2000/2003/2008/2008R2/2012/2012R2

Unix/Linux,Windows Desktop 95/98/ME/XP/Vista/7/8/8.1/10

Email Systems: Microsoft Exchange 2003/07/10 and Lotus Domino/Notes

Security: Cisco PIX/ASA/Meraki, Dell Sonicwall and Watchguard Firewalls, Remote Access Administration,

GFI MailEssentials/MailSecurity for Exchange, and Corporate Antivirus McAfee EPO,

Kaseya EndPoint Security, Barracuda Spam and Virus Firewall

Data Integrity/Recovery: Backup Exec 12/2010/2014/15 and EMC Retrospect

Terminal Servers: Microsoft Terminal Server, Citrix Metaframe 1.8 and Presentation/Xen

Virtualization Solutions: Microsoft Virtual PC/Server, VMWare ESX/GSX/ESXi Servers

Help Desk: End-user LAN, Hardware, Software support, Kaseya Help Desk 2008, TrackIt, ServiceNow,

Jira

Web Chat: SightMax Live Chat

Content Management Systems: Joomla 1 and 1.5

Blog Systems: BlogEngine.NET 1.5.0.7

Languages: C/C++/C#, Perl, Scheme, TCL, AWK, Javascript, PHP, HTML, PowerShell

P R O F E S S I O N A L

Senior Collaborations Administrator

E X P E R I E N C E

First Merit Bank

Akron, Ohio

January 2016 – Present

Responsible for administrating First Merit’s Exchange systems (2007, 2010, and 2013)

Analysis and recommendation of best practice solutions for identified system weaknesses

Responsible for documentation of all Exchange system’s processes and procedures

Responsible for daily health check analysis and resolution

Development and implementation of automation and reporting scripts

Systems Administrator

S.D. Myers, Inc.

Tallmadge, Ohio

September 2014 – January 2016

Responsible for all server and networking systems for corporate and remote home offices

Analyzed and recommended best practice solutions for identified network/system weaknesses

Responsible for documentation of all networking systems, processes, and procedures

Responsible for data integrity for all systems by ensuring proper backups utilizing Veritas Backup Exec 15

Maintains electronic communication (Exchange 2010) and message hygiene (Barracuda Spam & Virus FW)

Implemented a secondary ISP and associated DNS failover plan should the primary ISP fail

Implemented a firewall system upgrade from Dell Sonicwall to a Cisco Meraki MX100 cluster

Administers Content Filtering systems: Sonicwall/Meraki, Barracuda Safe Browser

Implemented VPN teleworker configurations utilizing Cisco Meraki Z1 appliances

Implemented/Administers MalwareBytes Enterprise and Administers Symantec Endpoint Protection

Resolved numerous GPO issues and have identified more that need to be resolved.

Administers a cloud AirWatch MDM environment

Researched and evaluated numerous solutions where the need was identified; CFS, A/V, Backups

Responsible for all system updates which are performed on a monthly schedule

Assist the Help Desk when needed and was a part of the off-hours Help Desk rotation

Level 3 Senior Server Engineer – Electronic Communications

AmTrust North America

Seven Hills, Ohio

April 2010 – September 2014

Responsible for electronic communications systems including, but not limited to, Exchange 2003/07/10

BES 4.1.6/5.0.3, Lync 2010, Barracuda Spam Firewalls, SightMax Web Chat

Implemented/Administered an Exchange 2010 environment that consists of:

7000+ User/Shared mailboxes

60+ Mailbox Databases with 7 Public Folder Databases

3 DAG environments (US and EU based with 2 Data Centers in each region)

7 CAS Arrays, Outlook Anywhere, Lync 2010 integration with OWA

CAS-CAS proxying for OWA accessibility from a single entry point

Authored numerous automated processing/reporting PowerShell scripts

Implemented/Administered corporate email retention and revamped email address policies

Implemented/Administered disclaimer and bad/curse word restriction hub transport rules

Implemented/Administered forced TLS hub transport rules for specific email domain partnerships

Configured ActiveSync access for mobile accessibility

Responsible for mailbox assimilation projects for numerous company/office acquisitions

Implemented/Administered Blackberry Enterprise Server 5.0.3 and migrated users from BES 4.1.6 server

Implemented/Administered a Lync 2010 environment that consists of:

Lync Front End Server, Lync Edge Server, Forefront TMG Reverse Proxy Server

“Outlook Anywhere” style connectivity, requiring no VPN connection

Pre-architected federation for future partnership use

Configured Lync/Exchange for Lync/OWA and Outlook integration

Implemented/Administered a multi-site Barracuda Spam Firewall cluster

Implemented/Administered SightMax Live Chat web chat solution

Began implementing/configuring Jatheon message archive solution

Began implementing/configuring MobileIron MDM solution

Responsible for reorganizing Active Directory for GPO assignments

Responsible for security/distribution group cleanup; designated managers and membership

Adjusted internal/external DNS as necessary for systems responsible for

Worked closely with SAN Engineer to carve out size appropriate partitions

Worked closely with Backup Engineer to ensure data integrity

Worked closely with Network Engineers for IP addresses and proper firewall port forwarding

Worked closely with VM Engineer for any required VM-based server creation

Worked with management and vendors to enter into a Microsoft EA Licensing Agreement

Secondary to AD/Security Engineer when needed

Secondary to Backup Engineer when needed

Network Manager

NineSigma, Inc.

Beachwood, Ohio

January 2009 – April 2010

Responsible for hardware and software applications for workstations, servers, and network

data communications for the Cleveland and Belgium offices

Administered a Dell PowerVault 3000i SAN and the communications to the linked servers

Collaborated with executive management and department leaders to assess network capacity needs

Administered 2003 Active Directory in numerous environments with cross domain trusting

and cross domain DNS

Devised, implemented, and administrated data backup and anti-virus / anti-spam

solutions to minimize the recovery time in the event of data loss

Administered Exchange 2007 and IPSwitch’s IMail email systems, Barracuda Spam and Virus

filtering, Blackberry Enterprise Server, and Microsoft Office Communications Server

Administered Mimosa’s NearPoint email archival and disaster recovery system

Implemented/Administered Windows Rights Management Services for secured communications

Administered CRM 4, SQL Server, and SQL Server Reporting Services

Administered BizTalk 2006 for intra-application database communication

Administered Kaseya Help Desk and EndPoint Security

Implemented/Administered Intuit’s QuickBooks Network Services

Implemented virtualization servers for internal development and production product testing

Provided helpdesk support for the program management, sales, and administrative teams

Procured/installed/configured servers, switches, and other network resources for defined projects

Implemented/Administered the company blog using BlogEngine.NET

Network/Systems Administrator

PreEmptive Solutions, LLC

Mayfield Village, Ohio

November 2006 – November 2008

Responsible for hardware and software applications for workstations, servers, and network

data communications.

Collaborated with executive management and department leaders to assess network capacity needs

Implemented/administered 2003 and 2008 Active Directory in numerous environments with

cross domain trusting and cross domain DNS

Implemented/administered/monitored all product production servers with SCOM 2007

Devised, implemented, and administrated data backup and anti-virus / anti-spam

solutions to minimize the recovery time in the event of data loss

Administered Exchange 2003 and Implemented GFI MailSecurity and MailEssentials filtering

Administered CRM 3 and Office Sharepoint Server and Implemented/Administered CRM 4

Implemented virtualization servers for internal development and production product testing

Implemented Subversion source control on RedHat Linux for one product line

Provided helpdesk support for the development, sales, and administrative teams

Procured/installed/configured servers, switches, and other network resources for defined projects

Responsible for testing production products utilizing the virtualized solution

Reviewed day to day tasks and project status weekly with management

Responsible for planning/upgrading the production website to Joomla CMS

Network Administrator

The Austin Company: Corporate Office

Mayfield Heights, Ohio

July 2001 – November 2006

Roles included, but not limited to, maintenance, installation, configuration, and

implementation of server and desktop systems (hardware and software), telephones and

voicemail systems, LAN/WAN infrastructures for the corporate and northeast offices

WAN/VPN Administrator

Key team member that implemented The Austin Company's Active Directory & VPN solutions

Maintained all user accounts and software security (Domain, Lotus Notes, and in house

software accounts)

Devised, implemented, and administrated data backup and anti-virus / anti-spam

solutions to minimize recovery time in the event of data loss

Provided Level 1 hardware and software technical support for the Corporate, Northeast,

field offices and Level 2 support for all other regional offices

Assisted the Vice President of MIS in special assignments and worked in conjunction with

the IT staff to implement timely and cost effective solutions

Researched new technologies as they may have benefitted The Austin Company

Network Technician

Kent State University: University Information Systems, Network Services

Kent, Ohio

August 1998 - May 2001

Worked extensively with 3Com, Asante, Plaintree, Nortel/Bay Networks, and IBM

network routers, switches, and hubs; knowledge consists of network monitoring and

troubleshooting of Kent State University's TCP/IP and ATM network.

Worked in conjunction with the Senior Network Engineers to engineer, install, deploy, remove,

move, and troubleshoot network equipment and fiber optic circuits, troubleshoot via

OTDR throughout the Campus Area Network and updated all associated

documentation/databases of such work.

Monitored, scheduled, and assisted in troubleshooting of video conferences (VTEL) and video

bridges (VTEL and Accord).

Trained new employees for all networking and video conferencing tasks.

E D U C A T I O N

Bachelor of Science in Computer Science, May 2001

Kent State University

S I G N I F I C A N T

Systems Administration, Network/System Security

I N T E R E S T S

Acquiring a Masters of Business Administration degree

S E L E C T E D

Member:

A F F I L I A T I O N S

ACM, Association of Computer Machinery, Kent State University Chapter

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