Mechanical Engineering Customer Service

Permanent Address

**** ***** ****** **

Washington, DC 20002

*******.*.*@*****.***

Current Address

**** ***** ****** **

Washington, DC 20002

Phone: 602-***-****

Objective

To obtain an entry level position in the Mechanical Engineering field

Education

Bachelor of Science in Mechanical Engineering

Graduated : December 2015

Florida Institute of Technology,

Melbourne, FL

Projects

Relevant Coursework:

Advanced level Mathematics

Control Systems and System design

CAD Modelling

Engineering Economy and Planning

Senior Project design

HVAC design

Applied Partial differential equations

Technical skills: Cost Modeling, AutoCAD, CREO, SolidWorks, Injection Molding techniques, Revit, MATLAB, ANSYS, Unified Modeling Language, Database management, Technical Writing, JIRA, Microsoft Suite (Excel- vlookups, pivot tables, Word, PowerPoint, Project, Access, Visio), Adobe Creative Suite, tools in machine shop, LabView

Entrepreneurial Outreach Project: Design and build of low cost, multi-functional housing model for people in third world countries. Revit, CAD modelling

Senior Design Project: Improved, redesigned and built an existing breakout box design for NASA Jet Propulsion Laboratory; Worked in a team to support test integration, expedite maintenance, and streamline the troubleshooting process at the system, subsystem, and component level by simplifying the access to test signals. CREO, autoCAD, ANSYS used for analyses.

Work Experience

9/10 – 01/11

Technical writer/ AE, ISG/General Electric, Bangalore, India

Involved with the analysis of technical content and transcribed a user interface text and developer guides.

05/13 – 12/15

Technical Support Center Analyst, Florida Institute of Technology, Melbourne FL

Provided customer service and first-tier support, second tier and third-tier for technology incidents submitted via phone, e-mail and walk-in visit. VPN support, fixing desktop and other equipment. Used Footprint ticketing system.

Honors and Activities

American Society of Mechanical Engineering, Florida Tech Chapter.

Northrop Grumman Florida Institute of Technology – Best Mechanical Engineering project Showcase award 2015 – NASA SMARTBOB

Business Incubator - Coding for entrepreneurs and start up and steps to building a tech product

References

References are available on request.

Contact this candidate