Operations Manager

Christopher R Rivera

**** ****** **** **

Kingwood, Texas 77339

832-***-**** Cell

************@*****.***

EXECUTIVE SUMMARY

Proven director with a broad range of skills in logistics, operations, and employee development. Adept at directing, training, and leading an organization while consistently exceeding performance and achieving deadline objectives. Adept at managing multiple work crews utilizing supervisors to ensure work assignments are completed correctly and on time.

PROFESSIONAL EXPERIENCE

2006 July to 2016 February –North East Houston Lumping Services LLC. Houston, Texas

1.Self Employed Sub-Contractor – for Refrigerated Warehouse Products

Directly managed the lumping services for Americold, north warehouse pulling orders for multiple customers. Responsible for accurate and complete orders, scheduling pickers for 2 shifts, ensuring employee safety, payroll, & managing expenses.

Handled 5.1 million units in 2015 representing an increase of +8.4% for 2015.

Accomplishments

Employed 35 sub-contractors in 2 shifts

Seamlessly integrated a new client, Nestle Ice Cream, into daily lumping services which increased unit counts by 21.8%.

Adding Nestle to the portfolio required hiring additional employees, product training, implemented new picking technology, and installing picking bins to service the rep orders.

Over 17 years of shipping and warehouse experience

10 years plus of managing payroll for multiple contractors

Outstanding ability to supervise more than one working shift per day

Team builder with excellent motivational skills

Able to perform at a high level to ensure deadline requirements

Certified on forklift, pallet jack, and high reach lifts

1999 December -2006 July – VersaCold. Houston, Texas

2.Stock Handler. Houston, Texas

Daily task included handling products that were being shipped to customers, breaking down direct delivery trucks, palletizing all incoming products, picked customer orders, ensured safety guidelines were adhered to, and timelines were met.

Accomplishments:

Mastered the entire operation to the point of being hired as a contractor to assume the contractor role for VersaCold

Improved pallet placement in the freezers to have products in the correct location in conjunction with invoices improving picking efficiencies for the entire team earning an accommodation award.

Managed the sub-contractors performance improving attendance, quality of picks / accuracy, & efficiencies

1997April to 1999 December – Foley’s Humble, Texas

3.Sales Associate

Worked in the Polo Department where I was the store’s top performer and was awarded for outstanding customer service.

Accomplishments:

Performed multiple cash register operations

Effectively handled high customer volume

In charge of floor merchandising and displays

Responsible for merchandise ordering

Education

UH- Downtown, Houston, Texas Kingwood College ( Lone Star ), Kingwood, Texas

Major: Business Administration Major: Associates of Arts degree

3 Hours remaining for BA Degree Graduated December 16, 2001

Made “Dean’s List” July 18, 2005

References available upon request

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