Assistant Customer

CURRICULAM VITAE

D. ABINAYA

No: ***/***, Palaya pudur, Contact: +91-904*******

Periyanaicken Palayam, Coimbatore, TN

E-Mail: **********@*****.***

Objective

To seek the challenging position in an industry that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity with many learning opportunities.

Professional Synopsis

Working as a Lab Assistant in United institute of technology from 2011-Till date.

2009-2011, Worked in Spaark Technologies Sivanandha Colony (2-Years).

2009 June, Worked as a Service Engineer (Trainee) in M/s. Neuron Electronics, Gandhipuram.

Ability to perform and deliver under pressure and deadlines, to work with a team and to provide high quality of deliverables.

Exposure in handling customer queries, providing them feasible solutions & building healthy relationships thereby achieving high customer satisfaction.

Total Job Experience: 6.6 Years

Company: United institute of technology

Duration: June 2011 – Till Date

Assigned Role: Lab Assistant

Description: In-Charge for Optical and Microwave laboratory

Assembling, Servicing and Problem tracing in Electronic lab Equipment.

Responsible for

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Integrated Circuit laboratory

Analog & Digital Communication laboratory

Optical and Microwave laboratory

As a Lab Assistant

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Analysing the software programs in Laboratories

Providing performance based special trainings to the students

Guiding projects related to PCB designing, and Lab Maintenance

Maintenance of the Lab Equipments like CRO,DSO, Power supplies and Stock Registers

Supporting teaching staff in events like science fest and National level symposiums

Preparing the documentations for AICTE

Maintaining Students Data like Marks Entry, Asset & Consumables

As a Customer Support Representative

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Resolving billing related queries

Handling customer calls

Responsible for forwarding the escalations to the fields operator

Maintaining the Inquiry & escalation tracker

Providing feasible solutions to the customers based on the priority

Computer proficiency:

Languages: C, C++, MS OFFICE

Typing: Has completed Type writing lower (English)

Diploma project:

Supervisory control and data acquisition system

BE project:

Safety system for two-wheeler riders

Personal Abilities:

Innovative problem-solver who can generate workable solutions and resolve complaints.

Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

An effective communicator with good analytical, inter-personal, organizational & mentoring skills.

Field of Interest:

Embedded systems

VLSI design

Microprocessor and Microcontroller

Hobbies:

Listening Music

Drawing and Photography.

Proclamation Date: Wednesday, March 23, 2016

Hereby I declared the above reveal data is true and correct the supportive information and document can be provided on demand.

Yours sincerely

Abinaya.D

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