Project Manager Medical

Denise Ramos

***-** ***** ******

Queens, NY **420 Email: ***********@*******.***

Mobile: 917-***-****

SUMMARY OF QUALIFICATIONS

-A highly competent and experienced IT professional with over 10 years of hands-on experience in planning, implementing, managing and maintaining networks, systems, data centers, hardware and software operations

-Over 5 years of combined project management experience managing and leading projects from initiation to closing, managing scope, schedules and budgets and leading effective business process initiatives

-Experienced at managing/restructuring complex IT challenges in correspondence with healthcare management environment setting

Experience:

The Hebrew Home at Riverdale – Riverdale, NY

Project manager (6/2013 – Present)

Project manager for applications incorporated within facility. Currently integrating (enterprise wide) new electronic management system (MaxxVault). Redesigning new current state works flows-streamline process for all departments to adopt new electronic practices

Collaborate with developers/users for success of the venture for better optimization

Handle/strategize implementation process of new projects, devise department communication plan for preparedness, execute/monitor project timetable

Alliance with vendor(s) to perform various testing pilots of new products – SDLC, apply change control process when needed to interface with in-house/.NET programs within facility. Document all changes

Conduct departmental meetings with network engineers to allocate location within virtual server for production/testing platforms. Document processes.

Handle support calls and concerns due to out of scope delays/additional costs/general questions on

change/preparation

Produce deliverables to key department stakeholders for buy-in/approval

Guided user training, staff mentoring, relationship building, devise go live pre/post planning until departmental

completion-sign off

Senior application support administrator (6/2013 – Present)

Medical Systems

Manage maintenance of Electronic Healthcare Medical Record system EMR SigmaCare

Team up with clinical project manager and Director of Pathology to verify resident lab data discrepancies – allocate resources to rectify issue.

Troubleshoot all HL7 inbound/outbound messages – correct/merge lab data to enable flow of between Lab LIS/EMR when needed

Provide first line of support for medical lab application (Orchard LIS and Orchard web station)

Cooperate with vendor(s) to manage changes within with EMR/Lab application HL7 message feed when script changes and ACO’s were needed. Provide new current state workflows alternative.

Understand and provide training on how to attain government mandated Meaningful Use / PQRS objectives

Lead successful implementation of new Roche application (Cobas IT1000) /Accu-Chek glucometer system. Managed all facets of departments go-live success/deliverable

Manage Cobas IT 1000 application, review daily status of Accu-Chek glucometer connectivity

Monitor/train/evaluate nursing control test-errors

Generate user accounts, calibrate /conduct break-fix process to all Accu-check glucometer(s), provide replacements

Conduct monthly QC reporting for directory of Pathology, provide nurse control test. Change control lot quarterly.

Medical billing/Financial systems

Manage all resident acuity’s level by Medicaid/Medicare/commercial and third party standards

Compartmentalize resident census data through 6N billing system by identifying correct RUG scores and compare data to associated databases/.Net application for EOM reporting

Collaborate with CFO and CIO to develop new workflow process within various department due to changes in NYC-DOH criteria/manage care billing

Conduct EOM reporting for CMS (NYC sector)/monitor discrepancies within MDS coded data when necessary

Develop process for EOM reports for clearing house vendors - Partners Pharmacy & HealthPro (pharmacy) applications to upload home care data to DOH & in-house 6N billing system

Administrator/developer of new dashboard interface – (InetSoft Dashboard) - displaying current statics regarding facilities revenue cycle (by facility full bed count\sub-acute locations)

Performed necessary training for finance users

Continuum Health Partners – New York, NY

Electronic Health Records Implementation Specialist/Analyst (9/11 - 6/13)

Consulted practice(s) on eClinical Works for electronic medical records systems implementation process

Managed the standardization of activities, schedules and resources to meet project timelines for implementation planning and Go-Live success.

Collaborated with vendors regarding reconstruction of practice furniture demographics and computer upgrades/installations

Analyzed current state work flows in order to develop future stated clinical workflow to correspond to map-and-gap analysis in meeting hospital standard work flow requirements; documented all processes

Provided support with eClinical Works system set-up/configuration and template build

Assist with training development for super-user and end-user s on practice management including overall functions/capabilities of the eClinical Works Electronic Health Record system

Execute guided support for MD’s, NP’s, PA’s/MA’s and administrative staff to streamline transition from paper medical records to electronic medical records

EHR Contracts Manager (9/11 - 6/13)

Recruited affiliated voluntary and direct providers within the CHP (Continuum Health Partners) hospital network. Provide educated guidance regarding CHP subsidy percentage cost, benefits and provide resources for meaningful use information

Scheduled site visits/meet and greets, schedule eClinical Works mini-demonstration on site or remotely (via Go-to-meeting) prior to joining

Coordinate with eClinical Works project manager(s) and practice to project time line for implementation

to Go-Live

PCIP-Primary Care Information Project, Department of Health and Mental Hygiene – NY, NY

Electronic Health Records Implementation Specialist (9/10 - 9/11)

Removed obstacles to implementing electronic health records by building relationships, monitoring implementation timelines, engaging subject matter experts, developing corrective action plans, coordinating improvement initiatives, communicating with internal and external stakeholders -- resulting in implementation of over 90 healthcare providers in 60 practices

Conducted structured EHR-ECW training, Front office Essentials Course (80 Center Street location-NY) introduction to application on level of first come-first serve (pro-active) understanding

Collaborated on continuous improvement of processes and systems by soliciting feedback from providers, identifying challenges and best practices, conducting surveys -- resulting in shared lessons learned and reported findings which formed the basis of additional funding for hardware in underserved areas

Provided post-implementation support by coordinating resources for quality improvement, clinical workflows and practice management, facilitating social networking, recruiting and selecting providers for advisory committees -- resulting in sustained adoption, enhancements to software functionality and usability, and improved quality of care

Supervised new implementation staff by training, mentoring and guiding interns -- resulting in high productivity within an exceptionally short time from initial hiring

Promoted the adoption of electronic health records by addressing technical and legal concerns, arranging web-based and on-site demonstrations -- resulting in increased numbers of physicians deciding to adopt electronic medical records

Volunteered to instruct practices training with various options, lectured staff on MS Office applications increased Practice moral, promote an encouraging environment for learning

Archdiocese of New York - New York, NY

IT Support Specialist / Network Administrator (02/06 – 9/10)

Handling 75+ calls per day, which represent 1000 client group within non-profit by providing in-house and off-site IT support, control all service call escalation, verbally problem solve and report all resolutions, generate daily statement of progress

Managed broad range of installations, upgrades, roll-outs and troubleshooting projects for Windows based

networks within 24-hour turnaround, effectively keeping client site(s) in operation

Validated and Initiate user accounts / email accounts using active directory by request

Voluntarily performed routine maintenance by backing up and changing tapes to all servers

Delegated excellent user training and support, serve as a mentor to level one staff support, with group or individualize guidance giving full understanding of new products / applications and department training protocols

Monitored, trouble shoot, eliminate spyware and virus threats, to ensure computer efficiency

Researched quotes for non-profit of new products such as printers and computers meeting departments budget standards. Analyzed procurement processes, record and allocate all billing invoices for 25+ departments in timely fashion. Successfully maintain tallied services for end of month auditing

Skills:

Software: Apple/ Windows OS

Windows applications – Outlook, Excel, Access, PowerPoint, Project, Publisher, One-Note, Visio

MS SQL enterprise

Electronic Document Management Systems:

MaxxVault, .NET, ID Intranet Dashboard, FileZilla

Electronic Hosting:

Crossroads, CMS (NYC hosting site for MDS processing)

EMR/Medical Applications:

Eclinical works, SigmaCare, Allscripts IDX, Eagle, Intellidose, Cobas IT 1000, Accu-Chek glucometer, Orchard Labs

Orchard Web station,

Financial/Billing:

Lawson, Raisers Edge, Crystal Reports, SunGard, Cube, Logos, Lotus notes, Millennium, eMedny, 6N, Partners Pharmacy,

HealthPro

HR/Payroll (medical): ADP, Kronos

Ticketing Applications:

Salesforce, Magic Solutions, Remedy, RMS, IMSN, Strada, ATS, Clarity, Track it, Help star, Connect Wise

Telecommuniting Applications:

Go – to – meeting, join.me, Junos, WebEx, VPN – Juniper, RDP

Hardware: PCs, Windows PCs, Mac PCs, Workstations, peripherals devices, application installations

Knowledgeable of network environment

User of IPad, MS Surface

Language: Fluent in Spanish

Education:

2011 International Institute for Learning Inc.

Project Management Fundamentals - License Rep# 1003 Activity# 821200

2000-2004 DeVry University

Bachelors - Computer Information Systems

1993 American Medical Career Training Center

Medical Administrative/Billing/Clinical Certificate

Certifications:

2015 TIA - Technical Institute of America

PMP – Certification course completion

2015 PMP – Member of NYC chapter

2013 Pearson IT Certification

CompTIA – Healthcare IT Technician

(HIT -001) Certification

2013 New York Business Institute

Completed Network + Certification Course

2007 New York Business Institute

Completed A+ Certification Course

2006 IBM Warranty Basics for Administrators Test (RXW01-R4)

2006 IBM Warranty Basics for Technicians Test (RXW02-R4)

2006 IBM Servicing xSeries Servers Test

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