Customer Service Sales Representative
Resume:
LISA GIRARD
** ****** **** **** **, Calgary AB, T3L 1K5 ****@***********.***
Objective
To obtain a position as a Sales Representative. My passion for Sales and many years of experience in Customer Service, Marketing and Retail provide me with the assets necessary to thrive in this position. I look forward to a long and mutually rewarding opportunity where hard work and dedication are essential.
Server
Bears Den Restaurant - Fine dining - Bears Paw, Calgary
Oct. 2014 - present
Provide amazing service to all guests in a team driven environment
Strive to be a happy and positive member of the team
Assist in training new staff
Have been given the opportunity to expand my knowledge of fine wines and spirit’s through several wine tastings
Server
Calgary Stampede
The Lazy S - Premium Seating - Calgary Alberta
July 2007-2015
Provided professional, exceptional and efficient service to all guests in a unique fine dining venue
Demonstrated a vast knowledge of fine wines and spirit’s.
Looked out for others and assisted those in need to ensure the overall success of the venue
Consistently demonstrate enthusiasm and positive attitude toward guests, management and peers
Awarded Lazy S Super host 2009 & 2013 for exceeding guest expectations
Business Owner / Manager / Partnership
The Beauty Stop (Hair and Beauty Products) - Calgary Alberta
Feb. 2011-October 2013
Managed the day to day responsibilities of running a business
Worked at the shop 5-7 days per week
Met with Reps and strategically purchased products
Hired, trained new staff and handled scheduling
Created artistic displays and product merchandising
Handled the business accounting and banking
Inside Sales / Customer Service Manager
Andertec Inc. - Calgary Alberta
April 2007-Nov. 2010
Assisted in the hiring and on-going training of both customer service and inside sales personnel.
Identified prospective customers using company provided lead generation methods and tools.
Performed an average of 60-90 cold calls per day.
Retained and ensured proper handling and care of approx 150 existing client accounts.
Took daily inbound calls and key-entered orders, faxes and credit memos for assigned accounts and clients.
Consistently exceeded quarterly sales targets.
Financial Sales Representative
Quintin Manus Marketing – Calgary Alberta
Oct. 2003-March 2005
Successfully promoted financial products
in various Superstores throughout Calgary.
Engaged and interacted with shoppers to introduce various promotions and reward incentives.
Direct selling to drive new customer acquisition campaigns.
Exceeded sales targets by as much as 300%.
Education
Algonquin College Hotel/Restaurant Management Ottawa, ON
Sept. 1999- May 2002
Acquired the fundamentals of hotel & restaurant operations with focus on courses that provide management skills including service excellence, computer technology, accounting, wine and culture, menu planning, financial analysis, law, and hospitality management.
Attributes
Over 20 Years Customer Service Experience
Fluent in both English and French
Smart Serve Certified
Pro Serve Certified
Professional
Positive
Punctual
Honest
Reliable
*References available upon request.
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