Customer Service Technician

Cedric Wilson

WIRE TECHNICIAN SD&A SOUTHEAST - AT&T BELLSOUTH UVERSE

Louisville, KY 40215

**************@*****.*** - 502-***-****

I have 25 years of experience, including as call center, Public interaction, a LEAD and as a CLERICAL, Warehouse in industries including Administration of Economic Programs, General Merchandise Stores, 10 Manufacturing and Business Services 3 years Telco. Most recently, I have AT&T Uverse as a Wire Technician started 02-24-2014. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

WIRE TECHNICIAN SD&A SOUTHEAST

AT&T BELLSOUTH UVERSE - Louisville, KY - February 2014 to Present CWA 3310

CONFIRM/ESTABLISH ATT SIGNALSYNC, FOR DISTRUBTION TO RESIDENTIAL AND BUSINESS CUSTOMERS. TRAVEL TO CUSTOMER PREMISE INSTALL/TROUBLESHOOT SERVICES. AERIAL AND BURIED COPPER/FIBER SERVICE DROP. ESTABLISH/REPAIR NID. COMPLETE INSTALL REPAIR SATISFACTION. ETHERNET TDR ADVANCED TESTING IP DYNAMIC STATIC CAT5 DUCTS ATTICS CRAWSPACE POLE CLIMBING BUCKSQUEEZE LADDER CONSTRUCTION COMPANY VEHICHLE DAILY USAGE

STATISTICAL CLERK

U.S CENSUS BUREAU DEPT OF COMMERCE - Jeffersonville, IN - February 2008 to 2014 PROVIDE PUBLIC INTERACTION TELEPHONE INTERVIEWING INBOUND, OUTBOUND, AND LOCATING OR RESEARCH FOR A MULTITUDE OF CENSUS SURVEYS. ALL SURVEYS ACS-NRFU/FEFU/CONFLICT RESOLUTION SPECIALIST, SBO&ECON, MEPS DEPT OF HEALTH AND HUMAN SERVICES MMU-RESEARCH, /CONFLICT RESOLUTION EDUCATION

RESEARCH

SCHOOL SUREY ON CRIME AND SAFETY - Louisville, KY

November 2006 to March 2008

SKILLS

Installation

ADDITIONAL INFORMATION

Skills

Advanced computer skills, Clerical, Conversion, Customer service, Data Entry, Secure Doors, Help Desk Support, Imaging, Microsoft Works, Read, Research, Safety, Sales, Scanners, Spanish, Telephone Skills, Writing, Reasoning deductive et al, Operate equipment Qualifications

Ability to interact with the public.

Strong verbal communication skills

Energetic, outgoing, pleasant and engaging personality/disposition. Socially at ease with groups of people.

Self-directed activities with limited supervision. Must possess problem solving skills and analytical skills

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