Customer Service Assistant

Jennifer Guillory

*** ********* **., *** ***, Houston, TX 77079

Cell: 832-***-****

******************@*****.***

OBJECTIVE Seeking the opportunity to grow and/or enhance my professionalism SUMMARY Customer service professional with many years of experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

EXPERIENCE

10/2009 - Present Assistant Manager - Spec's Fine Foods, Spirits, & Cigars. Sugarland, TX Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Ability to assess organizational needs and implement administrative procedures. Detail-minded with a good eye for balance and organization. Computer literate.. Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly. Made sure the safe balanced, cashier drawers balanced, open and close store, received freight when needed. 10/1997 - 2/2013 Paraprofessional - Alief ISD. Houston, TX Life Skills Aide- Provided in class support to students with moderate to severe emotional disturbance and/or students with other health impairments who exhibit behaviors that significantly interfere with their ability or the ability of others to benefit from instruction.

Administration Assistant-My duties include scheduling meetings for parents that have children in the special education program as well as assigned teachers to come together for a meeting to discuss the child's performance in school. This also includes being computer literate, answer phones calls in a timely manner, filing confidential records, mailing out meeting invites to parents,and ordering supplies. 8/2002 - 8/2004 CSA I(customer service assistant I) - Bank One(now Chase Bank). Lake Charles, LA My duties included paying and receiving, customer service, cross sales of checking, savings, and other accounts and options the company had to offer. Also, I was responsible for counting the safe and night deposit box by means of dual combination.

7/1984 - 10/1997 Warehouse/Production - Cintas Uniforms Corp.. Lake Charles, Louisiana Fast-paced assembly line atmosphere

Fill customer invoices in timely manner

Customer Uniforms and other products are washed cleaned and dried for delivery EDUCATION

Houston Community College. Stafford, TX

Completed two semesters in Microsoft Office and related courses.

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