Customer Service Security
Resume:
Leslie Frazee
***********@*******.***
Technical Skills in Educational Setting
Windows, Linux, Mac OS X, iOS, Android, XP/Vista/7/8/10
Limited experience with Wireshark, Poison Ivy, Dark Comet, John the Ripper, Metasploit
Studies in A+, Network+, Security+, Ethical Hacking, Help desk, Ticketing, Python
Beginner Active Directory
Customer service focused
Quick to adapt and learn
CompTIA Security+ Certification
Experience with troubleshooting and training
Network configuration
Limited Vlan, DMZ, Hypervisors, VM, Remote Desktop
Set up and support for office equipment
Intelligence analysis and dissemination
Statistical analysis
Proficient in American Sign Language and Spanish
Employment History
Department of Homeland Security January 2012-Present
Officer, Network Information Officer (non-technical), Training Team Standardization Technician
Conduct briefings pertaining to security sensitive and classified information.
Document chain of custody.
Create Excel documentation for training department use.
Assist with IT related issues such as troubleshooting, document creation and patches.
Protect the nation’s transportation system through effective security as a member of a high performing counterterrorism organization.
Serve as a team lead conducting lead and supervisor responsibilities.
Effectively communicate technical and non-technical information to broad audiences.
Enforce regulations and procedures with specialization in short-notice situations.
Train coworkers in threat mitigation techniques as well as serving as a coach and mentor.
Conduct cognitive behavior recognition detection.
Diffuse high stress situations while using advanced crowd control techniques.
Analyze and interpret collected data while ensuring the integrity of the given data.
Assist in monitoring the flow of passengers to facilitate orderly and efficient processing.
Maintain close communication with supervisors regarding any issues that might reveal a weakness or vulnerabilities in security.
Routinely work with persons of diverse backgrounds and disabilities.
Examine identification documentation for validity.
Delegate responsibilities and set priorities for coworkers in stressful and changing environment.
Allied Barton Security Services February 2008-December 2015
Officer
Ensure the safety of the public and facilities.
Repair computer equipment, printers and networking issues.
Answer routine and technical questions to broad audiences.
Conduct database searches and computer documentation.
Dispatch emergency situations to on duty supervisors.
Analyze and interpret collected data.
Examine identification documentation for validity.
Maintain a positive relationship with stakeholders.
Serve as a security presence and visible deterrent to crime and client rule infractions.
Detect suspicious activities and watch for client rule infractions.
US Federal Probation January 2010- May 2010
Internship
Created documentation for court proceedings including but not limited to justice correspondence.
Conducted interviews of pretrial and post offenders.
Conducted database searches for vital records.
Assisted with home and employer visits.
Conducted background investigations and criminal history checks of offenders using Atlas.
Analyzed Excel documentation and provided clerical support.
Issued secure identification cards.
Trained on and facilitated implementation of G4S offender tracking systems.
Introduced to report writing and Federal offender coding.
Experienced in pre-trial, post-trial, financial, and mental health caseloads.
Education
McFatter Technical College Davie, FL Cyber Security 4.0 2015
University of Central Florida Orlando, FL M.S. Criminal Justice 3.6 2011
Florida Atlantic University Boca Raton, FL B.A. Criminal Justice 3.7 2010
Florida Atlantic University Boca Raton, FL B.A. Sociology 3.7 2010
Job Related Training
Computer Applications, Professor Messer Courses, Cryptology Course, Help Desk Course, Python, International Law, Report Writing, Finance, National Incident Management System, Statistics, Behavioral Interview Techniques, Intelligence Analysis, Human Trafficking, Air Cabin Search Inspection, FAA Inspector Pilot Certification, Transportation and Border Security, Active Shooter, Automotive Mechanics
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