Customer Service Manager

MARISOL MORALES GALVEZ

**** ******** **. *** ******* Ca, 94578 510-***-****

PROFILE

A dedicated professional with 6+ years of combined experience, as a customer service professional / Assistant manager in retail, and hospitality environments. Skilled in analyzing projects plans, staff management, and problem solving strategies. Opportunity maker, not just seeker.

EXPERIENCE

SUPERVISOR, RITE AID, SAN LEANDRO, CA FEB.2014- JAN. 2016 Handle all customer questions, complaints and provide exceptional customer service. Usually training, organizing, and managing a retail staff to achieve sale goals. Make sure promotions are accurate and financial objectives are met. Ensure the standards for quality, customer service, health and safety are met. Negotiating with vendors for the best new products and contracts. Close any open tills, count all the money, and fill out deposit slip. ASSISTANT MANAGER, MS CLOTHING, HAYWARD, CA MAR. 2013-OCT. 2013 Constantly creating a welcoming environment for customers by greeting all customers and responding to all their inquiries and needs. Handle complicated sales, cash management, and follow up with customers. Regularly communicating with store manager about any conflicts, opportunities, and changes business. Inventory count and mannequin setup for the whole store.

ASSISTANT MANAGER, PLANET FITNESS, HAYWARD, CA JUN.2012-MAR. 2013 Assist store manager providing a strong leadership presence and administer the store, ensuring all customer excellent service. Helping store manager partnering with corporate personnel to increase sales, promote merchandise, and expand markets. Also, responsible for inventory control, and reordering as necessary within budget. Checking in members, updating their profiles, and take any overdue payments. CASHIER, PETE’S HARDWARE STORE, CASTRO VALLEY, CA-OCT. 2010-2011 Greet all customers as they arrive in the store and providing data about products. Enter transactions in the register, by taking payments, doing returns, or exchanges for cus- MARISOL MORALES GALVEZ

tomers. Assist in stocking shelves, train new staff, and close till after the shift. Making sure store maintains organized and clean.

EDUCATION

LINDHURST HIGH SCHOOL, DIPLOMA

CHABOT COLLEGE, GENERAL EDUCATION

ALAS BUISNESS CERTIFICATION

SKILLS

Communication, Multitasking, Technical Skills, Interpersonal skills, confident, conscien- tious, and dependable.

REFERENCES

Maricruz Cervantez, Rite Aid Manager 510-***-**** Stephanie Cortana, Planet Fitness Manager 510-***-**** Veronica Rodrigez, Apartment Manager 510-***-****