Data Entry
Resume:
Patricia A. Shady
Houston, TX 77054
**********@*****.***
OBJECTIVE: To obtain a full time career in a management position.
PROFILE: A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and written and oral communication. Received multiple awards for excellence in making monthly goals. Recognized for skills in mentoring and mediating between employees and in leading team projects.
EMPLOYMENT HISTORY
Dec 2015 – Present
Customer Service Rep – Billing, Xerox, Houston Tx.
Build rapport with customers
High volume of inbound and outbound calls
Manage upset customers and conflicts
Deliver outstanding customer service
Teamwork
July 2015 – Feb 2015 – Part Time
Cashier, Walmart, Houston Tx.
Deal with all types of customers and situations
Deal with very large amounts of cash
Nov. 2013 – Jan. 2015
Customer Service, Menards, Mankato MN
Managed well dealing with angry customers / Cashier
Dealt with very large amounts of cash
Read prints and built plan-o-grams
Trained new employees
Sept. 2006 – July 2013
Assistant Team Leader / Skip Tracer, Verifacts, Sterling IL
High call volume, inbound and outbound/collections
Built rapport, listened, clarified and managed conversational flow
Managed upset customers, conflicts and challenging situations
Delivered outstanding service, exceeded expectations and built long-term loyalty
Worked in teams and in a self-directed environment
Managed schedule to work over 100 accounts a day along with incoming phone calls
Reviewed employees locates
Trained new employees
EDUCATION AND DEGREE
2003-2005 Associate Degree in Business Administration, Schaumburg, IL
SKILLS
Verified employment/residence for collection for clients
INAV/ICOMS/KIQ
Customer service
Management
Data entry and Microsoft – Word, Outlook, Excel, Power Point
Leadership
Able to function properly in stressful situations
Strong customer service and communication skills
Ability to multi-task
Advanced skills in management: scheduling and training new employees
Committed, dependable, enthusiastic, and detail-oriented
Experienced in organizational and timely structures from regular pay to commission-based with deadlines
Enthusiastic, driven sales clerk with ten years of retail experience
Excellent money-handling skills, with zero overages/shortages
REFERENCES:
Available upon request
Contact this candidate