Manager Customer Service
Resume:
Tyrone Reynolds ** S. Gibson Road #****
Information Technology Professional Henderson, NV 89012
Phone: 702-***-****
TECHNICAL EXPERTISE
ARDWARE: IBM Mainframe, IBM PC’s, UNISYS Mainframe, and AS400.
COBOL
COBOL II
JCL
TSO
HTML
C, C++
AutoCAD, MS Excel, MS Word, Access, Windows NT, and (light JAVA; RPG; DB2; CICS; and TIP).
Microsoft Windows 9X, 2000, XP/7
Microsoft Office, Outlook, PowerPoint, Word
Windows Imaging Toolkit
DISM
PROFESSIONAL EXPERIENCE
Viking Technology Partners- Mirage/ MGM Projects
Computer Tech (Contract)
February 2016 to Present
● Assisted in preparation of AP antennas for deployment.
● Installed configured AP antennas hotel rooms by company specifications.
● Removed AP antennas from hotel rooms in preparation for reprogramming and redeployment.
● Performed surveys for AP signals on Hotel floors utilizing Survey Pro/AirMagnet programs
Apex Staffing Agency - Caesars Entertainment
Database Specialist/Planner (Contract)
3570 Las Vegas Boulevard South
Las Vegas, NV 89109
June 2015 to August 2015
As the Retail Database Specialist / planner I support the Planning Manager.
I assists with daily database maintenance and management.
I am a key liaison for Planning, merchant and operations teams with system and reporting functions.
Support the retail back office computer network and databases
Run scheduled database updates, manage and run weekly and monthly reports
Create new ad hoc reports upon request
Troubleshoot and problem solve when back office and database issues occur
Send regular communication to buyers, operators and visual teams.
Assist with basic stock replenishment and provide color and size level recommendations.
Work to ensure all merchandise items are planned, monitored, distributed and replenished to stores consistently.
Evaluate aged inventory in stores and the DC and non-selling inventory in stores.
Assist in the planning, monitoring, distribution and replenishment of all merchandise items.
Provide reporting on key metrics at daily, weekly, monthly, and quarterly intervals. Coordinate reporting needs with Planning Managers.
Crescent Solutions - Venetian/Palazzo Disaster Recovery Project
Technical Support (Contract)
5580 S. Fort Apache Road #120
Las Vegas, NV 89148
February 2014 – May 2014
Virus removal with MS AV.
PC Deployment
Install Office 365.
Desktop support Windows 7 environment
System Migration Xp to 7 using USMT, DISM.
Post deployment support.
PC repair, replacement and troubleshooting printers, scanners and network issues
Imaging Dell, HP, Lenovo, desktops and laptops
Imaging machines included changing pc name, creating admin accounts
Updating the display drivers via device manager
Checking Disk management, and chkdsk /f via CMD to clean files for end users
Projects includes scanning HDD for virus to remove/clean via Startech USB to IDE and Duplicator Docks
Daily support to remove and add new HDD to multiple PC’s i.e. Apple, Dell, HP, Lenovo desktops and laptops
Utilizing Avocent 8 port Switch to image pc and laptops
Utilize cmd for ipconfig to check network connections, ping functions, installing apps via run as and multiple functions
Install and run McAfee antivirus software on end users pcs
Replace XP machines throughout the Casino with new Windows 7 pc’s
Setup local and network printers with IP address and internal pspa network access
Setup applications for new Windows 7 pcs
DigitalNet Government Solutions
Senior Programmer/Analyst
500 Eastern Blvd
Montgomery AL 36117
January 2001 – February 2003
I was a member of General Accounts and Finance team on Gunter Air Force Base.
Responsible for normal maintenance and new development as requests occur, utilizing COBOL,
COBOL II, ECL and ASCS.
Designed, tested, and implemented applications and wrote or modified programs.
Analyzed procedures, requirements and results.
Assembled PC components and installed configured software.
These systems ran in a UNISYS 2200 mainframe environment.
Bergen Brunswig Corporation
Programmer Analyst II
Montgomery AL
February 1998 – January 2001
I was a member of the team responsible for the Montgomery Branch Year 2000 Repair Project for BBC.
This project included all system development and maintenance activities including all required Systems
Assurance documentation needed to insure Year 2000 compliance for all designated systems on the Montgomery BBC operating system.
Made Y2K checks and changes to a total of 314 programs.
Responsible for normal maintenance and new development as requests occurred, utilizing COBOL, COBOL II, RPG, JCL, and CICS.
Designed, tested, and implemented applications and wrote or modified programs, along with analyzing procedures, requirements and results.
Assembled PC components and installed configured software.
These systems ran in an IBM OS/390 mainframe environment.
Alabama Department of Transportation
Programmer III
1409 Coliseum Blvd.
Montgomery AL 36110
September 1995 - February 1998
Responsible for the Plans and Proposals Bureau for the ALDOT.
This system handles the bid tabulations for the state’s projects and determines the lowest and most accurate contractor’s bid.
Wrote over twenty new programs utilizing COBOL and JCL, and maintained over eighty
programs utilizing COBOL, COBOL II, JCL, DB2, and CICS while at ALDOT. These programs averaged 2,000 lines of code.
Responsible for developing HTML programs to compile project data and place it on the Internet for public access.
These systems ran in an IBM OS/390 mainframe environment.
Assembled PC components and installed configured software.
Alabama Department of Corrections
Programmer I
301 S. Ripley Street
Montgomery AL 36130
April 1993 - September 1995
Responsible for the Inmate Tracking System and the Purchasing System.
These systems ran on a UNISYS 2200 and were developed in COBOL, COBOL II, and TIP.
Responsible for maintaining and enhancing over ninety programs.
Responsible for running multiple screen processes for TIP online programs.
Assembled PC components and installed configured software.
CERTIFICATIONS
The Learning Center
777 North Rainbow Blvd Ste. 150
Las Vegas, NV 89107
October 2015 – Present
A+ (Currently working towards.)
Network + (Currently working towards.)
Security+ (Currently working towards.)
WIN7 (Currently working towards.)
EDUCATION:
Auburn University of Montgomery (Business/Computer Information Systems)
Troy State University of Montgomery (Business/Computer Information Systems)
DeVry University Henderson Campus (Business/Computer Information Systems)
SECURITY CLEARANCE:
Secret, Department of the Army, 1990-1997 (inactive)
Secret, U. S. Government clearance, 1999-2002 (inactive)
702-***-**** cell
**************@*******.***
TYRONE REYNOLDS
SUMMARY OF MANAGEMENT EXPERIENCE:
I have experience as Associate Manager at Famous Footwear, Store Manager at Fresh and Easy and an Assistant Manager at Wal-Mart in a fast-paced and busy environment. I am responsible for effective operation of all areas of the store, to include inventory, personnel, scheduling, associate evaluations, training, receiving, merchandising, seasonal and promotional setup.
Effectively evaluate current operations and procedures to identify opportunities.
Consider the relative costs and benefits of potential actions to choose the most appropriate one for maximizing efficiency and productivity.
Study of customer trends to recommend and implement strategies and action plans to promote customer retention and sales.
Daily and monthly sales goals were consistently exceeded.
Modeled and ensured the consistent application of Company policies and standards for customer service.
Advised on and resolved complex or sensitive customer issues to maintain a high level of customer satisfaction.
Managed the performance of direct reports and recruits, hired, and retained associates totaling approximately 23 at Fresh and Easy, and 36 at Wal-Mart in my area of responsibility.
Ensured that tasks were appropriately delegated and satisfactorily completed by monitoring their performance against a predetermined deadline and/or measure of quality.
Strived to create an environment that respected and supports Associate opinions and input, health and well-being, and good internal and external citizenship actions.
Demonstrated and communicated a strong commitment to support the company’s mission and achieved organizational goals.
The store consistently exceeded target sale and profit goals, qualifying for bonuses for associates and management.
Implemented guidelines and measures to maintain customer satisfaction and company operating standards.
Worked closely with employees on the sales floor on a daily basis and led by example.
TYRONE REYNOLDS
WORK HISTORY
Famous Footwear Outlet
855 S. Grand Central Pkwy
Las Vegas, NV 89128
Store Manager
March 2013 – June 2015
I assist the Store Manager in the effective operation of all areas of the store.
Managed inventory, personnel, scheduling, associate evaluations, training, receiving, merchandising, seasonal and promotional setup.
Exceeds company sales goals consistently helping store hold number one status in the U. S.
This position required me to effectively evaluate current operations and procedures to identify opportunities.
Consider the relative costs and benefits of potential actions to choose the most appropriate one for maximizing efficiency and productivity.
Allied Barton Security Services
1515 E. Tropicana Ave. #680
Las Vegas, NV 89119
Security Officer
June 2012 – March 2013
I am primarily responsible to perform protective service work such as guarding clients buildings and property.
Protecting the clients equipment and material, and controlling access to buildings or facilities by employees, visitors, residents, and patients.
I protect and prevent loss of materials or damage to property. Other duties include monitoring parking area and observing entering vehicles and personnel, permitting only authorized persons to enter the property.
Periodically I patrol grounds and fences, examine and ensure entrances are locked and secure as appropriate. Watch for and reports irregularities. Record the entrance and exit of authorized person(s) & vehicle(s), and any unusual occurrences.
I am also a customer service ambassador as I am the first person to greet visitors and employees as they enter the building.
Goodfellows Men’s Grooming & Shoeshine
4135 West Bell Drive
Las Vegas, NV 89118
Las Vegas Manager
Oct 2009 – June 2012
Manage over 15 locations throughout the Las Vegas area, staffed with over 60 associates.
Establish and ensure high standards of operation are maintained on a continual basis.
Create an environment of respect that supports Associate growth within the company.
Train according to company standards to maintain a high level of client and customer satisfaction.
Evaluate current trends in the market to take advantage of untapped business opportunities.
Establish new business relationships and maintain current business contacts.
Fresh and Easy Neighborhood Market
365 W. Centennial Parkway
Las Vegas, NV
Store Manager
May 2008 – Jan 2009
Responsible for effective operation of all areas of the store.
Managed inventory, personnel, scheduling, associate evaluations, training, receiving, merchandising, seasonal and promotional setup.
Effectively evaluate current operations and procedures to identify opportunities.
Consider the relative costs and benefits of potential actions to choose the most appropriate one for maximizing efficiency and productivity.
Consistently lead the store to win company sponsored sales contest.
Wal-Mart Neighborhood Market
5350 W. Craig Road
Las Vegas, NV 89128
Assistant Store Manager
December 2006 – May 2008
I assisted the Store Manager in the effective operation of all areas of the store.
Managed inventory, personnel, scheduling, associate evaluations, training, receiving, merchandising, seasonal and promotional setup.
This position required me to effectively evaluate current operations and procedures to identify opportunities.
Consider the relative costs and benefits of potential actions to choose the most appropriate one for maximizing efficiency and productivity.
Consistently lead the store to qualify for yearly bonuses for employees and management and win company sponsored sales contest.
ALFA Realty/GMAC Real-estate
8191 Seaton Place
Montgomery Alabama 36116
Realtor
November 2002 – June 2007
Listing and merchandising all forms of real estate.
EDUCATION:
Auburn University of Montgomery (Business/Computer Information Systems)
Troy State University of Montgomery (Business/Computer Information Systems)
DeVry University Henderson Campus (Business/Computer Information Systems)
SECURITY CLEARANCE:
Secret, Department of the Army, 1990-1997 (inactive)
Secret, U. S. Government clearance, 1999-2002 (inactive)
702-***-**** cell
**************@*******.***
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