Engineer Active Directory
Resume:
Yong Taek Im (U. S. Citizen)
Annandale, VA 22003
***********@*****.*** or **.********@*****.***
Public Trust MBI Background Investigation
Objective
To work as a Network Administrator, Systems Engineer, Desktop Support Technician, Active Directory Administrator to provide technical assistance and solutions.
Skills
Hardware
Provides repair and maintenance to Network Cabling(CAT3, CAT5, CAT6, Fiber, RJ11), Point to Point leased line, T1 Multiplex, Channel Service Unit, Data Service Unit, X.25 packet switching system and equipment, Patch Panels, Wall Racks, Floor Racks, Dell Enterprise Servers, Dell Desktops, Dell Laptops, Compaq Servers, Compaq Desktops, HP Printers(LaserJet, inkjet, network), 3Com(hubs, switches, LanPlex, Core builder, Cellplex, Net builder), Cisco Routers, Cisco Switches, Custom Built Servers and Desktops.
Software
Support and installing to Microsoft Word, WordPerfect, Microsoft Excel, Access, Power Point, Lotus 123, Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8,VMware, vSphere, Windows NT Server/Workstation, Windows 2003 Server, Windows 2008 Server, Exchange Server, Visio, Corel Draw, PageMaker, WinFax, VisiFax, Omni Page, PC Utility software (PC Tools, Norton Utility, etc.), Communication software (PC Anywhere, ProComm, cross talk, etc.), Heat, Remedy.
Work History
Worldcom Technology Systems, LLC Sep., 2013 – Present Centreville, VA
System Administrator
Support to the Fannie Mae Windows 8 Migration from April, 2015 to June, 2015 with contract to the Integration International, Inc(I3).
Dell, HP, ACER and all brands desktop and laptop computer break and fix.
HP, Epson, Xerox, Dell, Lexmark and all brand print connect to network and break and fix.
Accurately documents, reports and resolves technical issues with regards to mid-level network troubleshooting, desktop support, HP Printers, Blackberry’s, and LAN cable drops.
Proficient in the use of Active Directory setup of users, groups, computers, and using EMC data backup.
Provides mid-level analysis and technical help desk support.
Maintains and repairs various model of HP LaserJet printers, installs new printers and configures each for network use.
A-Tech Systems, Inc. March 2013 – August 2013 Laurel, MD
Department of Defense, USAITA/DISA Tier 2 Technician
Supported to over 800 Canon, Lexmark, Sharp and Konica copier maintenance break and fix to USAITA.
Supported to over 1000 Lexmark and HP printers maintenance break and fix to the DISA.
ManTech International Corp., May 2008 – Sep 2012 Chantilly, VA
Department of Justice (DOJ), Civil/Civil Rights Division Helpdesk Coordinator 5
Accurately documents, reports and resolves technical issues with regards to mid-level network troubleshooting, desktop support, HP Printers, Blackberry’s, and LAN cable drops.
Proficient in the use of Active Directory setup of users, groups, computers, and using EMC data backup.
Support Internet Information Services.
Provided Active Directory setup users, groups, computers, group policy and manage users, workstation and files.
Troubleshoots user virtual machines using VMware vSphere Client.
Troubleshoots, configures and activates user BlackBerry devices, utilizing Blackberry Administration Server.
Creates and maintains network printer queues via MS Server 2008 Print Management.
Interfaces with multiple levels of user, including Management, VIP and various technical staff.
Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information.
Provides mid-level analysis and technical help desk support.
Installs and configures Zero Client terminals used as primary interface for Civil Division’s virtual platform.
Installs, troubleshoots and maintains HP desktop and Dell Laptop / docking stations for Civil Rights Division, including replacement of internal computer components and configuration of units.
Maintains and repairs various model of HP LaserJet printers, installs new printers and configures each for network use.
Maintains local site inventory of computer equipment and peripherals via Microsoft SharePoint
Mentors junior level technicians and assists with Level 1 technician support as needed. Successfully resolves all work orders escalated from the Level 1 technicians.
Works across teams with phone support technicians, network and systems engineers to provide efficient, timely solutions to complex technical issues.
Demonstrates ability to work unsupervised at off-site locations
Completes all work orders assigned or escalated within 4 hours
Superlative Technologies, Inc.,(SuprTEK) Sept 1996 – Nov 2007 Ashburn, VA
DOJ, U.S. Trustee /Executive Office of Immigration and Review, Sept 2005 – Sept 2007 IT Technician
Provided Active Directory setup users, groups, computers, group policy and manage users, workstation and files.
Provide to technical support to over 3000 end users in U.S. Trustee of Department of Justice and Office of Immigration and Review of Department of Justice.
Proficient in the use of Active Directory setup of users, groups, computers, and data backup.
Created and deployed a Symantec Ghost Imaging program base line PC’s.
Configured workstations and printers with appropriate operating system software and applications software on EOIR’s and U.S. Trustee are WAN.
Uninstalled and installed numerous e-mail applications. Migrated user mail and personal folders from GroupWise to Exchange. Configured Microsoft Exchange Server Mail Client (Microsoft Outlook).
Install configuration setup and repair 1000+ HP printers.
Completed domain migration. Provided end user support. Maintained inventory in order to support computer equipment analysis.
Created user accounts and passwords to facilitate operational support for management and staff. Set up and assembled networked multiple user training labs. Traveled to 15+ sites nationwide.
DOJ (ENRD, CVIL, CVIL RIGHT, U.S. Trustee, EOIR, Main Justice), Apr 1999 – Apr 2005 HW Technician
Tasked to manage and maintain an international support contract for the Department of Justice (DOJ), Justice Consolidated Office Network (JCON) and other private client’s contracts. Perform management on multiple projects and surge tasking. Project highlights include:
Managed 500+ technicians dispersed in CONUS and OCONUS locations, providing 4-hour remediation for all trouble tickets for six divisions of DOJ
Managed over $3 million of government-owned inventory
Network router and switch installation
Imaged workstations and Configured desktop hardware and software
Install configuration setup and repair 1000+ HP printers.
Microsoft migration support
End User coaching and training
Supported several projects technically and managerially. Ensured proper staffing appropriate to each project. Responsible for fund tracking on projects as required. Highlights included managing operational and technical aspects of an infrastructure refresh for Security Storage. This included the installation and configuration of routers, switches, firewalls, HP printers and other communications equipment.
Comint Systems Corporation, March 1992 – April 1996 Lorton, VA
Field Engineer
To provides systems analyst support in information technology.
Field Engineer responsible for installation, configuration, and lifecycle support of Digital Equipment
Corporation (DEC) MicroVAX, RA72, RA92, RAID disk storage units, TU80 tape storage units, and LPS20/LPS40/LN03 printers. Supported SUN SPARC, Macintosh, DEC VAX mainframes, and laser Printers. Supported hosts on a Banyan Vines network. Provided computer and HP printer support to National Public Radio.
Pilot Research Associates Inc., Aug 1991 – Feb 1992 Vienna, VA
Hardware Engineer
Hardware Engineer responsible for fax server system support, network testing and troubleshooting
As well as Banyan Vines server support. Maintained inventory of repair parts for MCI. Installed,
Configured and troubleshot network hardware, software, and cable plant.
Micro Database Consulting Inc., April 1991 - July 1991 Springfield, VA
Chief Engineer
Chief systems engineer responsible for dry cleaning process control system design, configuration, and test and troubleshooting. Performed ancillary functions supporting office automation systems.
Dae Hung DataCommunication Corp LTD, Mar 1984 Nov 1990 Seoul, Korea
Engineer
To provides systems analyst support of X.25 packet switching systems network technology.
Installed ISDN leased line, DSU, New bridge MUX and troubleshooting for Daewoo Main office of Seoul Korea to branch of United States New Jersey. Work on Daewoo office for Data and Telecommunication network maintenance and repair.
Installed analog channel bank system and troubleshooting for SamSung, Goldstar, And leased Line, MODEM, MUX, DSU, Terminal repair and maintenance for Daewoo, HyunDai, Goldstar and SamSung.
Install and troubleshooting DSU, MUX, MODEM for bank online system.
Install and troubleshooting for Telex terminal.
Customers: Daewoo, Goldstar, Samsung, HyunDai, KoreaAmerica bank, Citi bank, Bank of America, Bank of New York, Chase Manhattan bank, Bank of Boston, Etc.
Dae IL Communication Education Center, July 1981 – Feb 1984 Seoul, Korea
Instructor
Telecommunications Instructor. Taught basics of communications, terminal operation and repair,
Maintenance and troubleshooting.
Republic of Korea Army, July 1978 – Apr 1981 Seoul, Korea
Radio TelexTypewriter operator
Radio teletype/Telex operator. Employed AN/GRC20 AM/SSB system to establish Corplevel
Communication links for the ROK Army.
Education
Northern Virginia Community College ICTS
Microsoft Certified Systems Engineer Training Course
JungAng Computer Institute
Advanced computer program training
Inchon Technical College - Inchon, Korea
Electronic and Telecommunication 2 Years degree
Awards
2000 SuprTEK Employee of the Year
Reference
References upon request
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