Customer Service Information Technology

Shawna Hallowood **** NE **th ST

******.*********@*****.*** Seattle, WA 98115

United States

253-***-****

Technical/computer Skills

• C#

• Operating Systems and Networking - Windows 7, Windows 8.1

• Programming Skills - C#,SQL, HTML,

• Web Development - HTML

• Software - VisualStudio.NET, MS Office, Adobe Photoshop, Dreamweaver MX Professional Experience

Data Entry, Merchant Credit Association, Redmond, Wa, September 2014- Present

• Inserting customer and account data within time limit

• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

• Apply data program techniques and procedures

• Generate reports, store completed work in designated locations and perform backup operations

• Distribute correspondence memos, letters, faxes and forms Office Administrator (Epic Games), Randstand, Bellevue, Wa, March 2014- May 2014

• Answer and direct phone calls

• Filing expense reports and Credit Card Reconciliations

• Organize and schedule meetings and appointments

• Produce and distribute correspondence memos, letters, faxes and forms

• Order office supplies

• Assisting the IT department in any software and hardware updates that needed to be changed in the office QA Tester (Nintendo) / Network Support Representative, Aerotek, Redmond, WA, April 2013- March 2014

• Quality Assurance testing of Nintendo product

• Be able to identify and record a problem, but also to try to work out what is causing it

• Helping to make a quality product for the client and the customers

• Assistant Customers with setting up there Nintendo Products Customer Service Representative (Verizon), Xerox, Federal Way, WA, Sep 2011 - May 2012

• Handled customer inquiries, complaints, billing questions, payment extensions, and service requests.

• Conciliated angry customers, repaired trust, located resources for problem resolution and communicated best solutions.

• Dealt with creating new account, spitting accounts for customers and merging phone plans using CRM software. Office Assistant, Appriweb IT & Web Design (formerly WebCrest), Federal Way, WA, May 2006 – Aug 2011

• General correspondence

• Social media updates and advertising

• Handling incoming & outgoing calls and emails

• Interaction with vendors & clients

• Updating & reporting of job progress

Education And Training

High School Diploma September 2002-June 2006

Bethel High School, Spanaway, Washington

Associated Degree in Applied Science in Information Technology February 2014- January 2016 Kaplan University

• Degree in Multi-platform Software Development

• Graduated Magnum Cume Laude

• National Society of Collegiate Scholars

• Phi Theta Kappa Honor Society

Bachelor’s Degree in Science in Information Technology February 2014- December 2017

• Degree in Multi-platform Software Development

• National Society of Collegiate Scholars

• Phi Theta Kappa Honor Society

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