Customer Service Office

Lyn Ruden

Richmond, VA

Home: 804-***-**** ● Mobile: 804-***-****

***.*****@*****.***

OBJECTIVE:

A challenging position that will utilize my skills with opportunity for growth in skill and knowledge.

EDUCATION:

J. Sargeant Reynolds Community College, Richmond, VA; Office Systems Technology Certificate

Lasell College, Newton, MA; Associate Degree in Early Childhood Education

SKILLS SUMMARY:

Microsoft Office Suite Office Management General Office Skills

Inventory Management Repository Management Customer Service

WORK EXPERIENCE:

Apple One Temporary Agency, Richmond, Virginia.

Operations Clerk II, September 2013 – February 2015; September 2015 - Present.

Maintains multiple tracking databases for a heavy volume workflow of incoming daily investment fund statements, census packages, contribution and loan repayments as well as new loan and distribution requests for distribution to assigned Client Service Consultants for processing.

Submits daily and weekly managerial status reports of pending and completed workflow.

Provides general administrative and clerical support to an office staff of 36 employees.

Maintains the filing system for all investment fund statements and each database’s tracking tickets.

Senior Clerk at Wellpoint, Inc., January 2012 – October 2012.

Managed the scan of medical documents into Wellpoint’s proprietary system segmented by state for distribution to the assigned analyst.

Updated nursing staff repository records with new contractual agreements established and updates.

Initiated a project to purge all terminated nurses’ files from onsite to offsite storage.

Overnight mailed confidential medical documents to various State Boards of Nursing, as necessary.

Research Assistant at Capital One, April 2011 – September 2011.

Performed research for customer and branch inquiries furnishing statements and check images.

Responded to subpoena requests for customer information, statements and/or monetary transactions.

Reconciled deposits with individual checks.

Used IBM Film Readers to provide opening account documentation.

Advanced Orthopedic Centers, Richmond, VA

Medical Records Clerk, January 2008 – October 2010.

Assisted physician secretaries with compiling pre-surgical information packets.

Retrieved and organized patient charts in preparation for scheduled appointments two days in advance or upon request from clinical staff; and re-filed updated chart upon completion of patient visit.

Performed switchboard duties on a daily as needed basis.

Information on Demand, Richmond, VA

Release of Information Specialist, March 2003 – November 2007.

Processed medical records for patients in the HCA Richmond Hospital System through telephone and fax assistance.

Generated billable invoices for attorney, insurance and subpoena requests received.

Exercised expedience in processing incoming mail to consistently meet a 3 day turnaround deadline.

REFERENCES: Available Upon Request.

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