Desktop Technician
Resume:
David M. Klingler
Midland, VA ***28
*******@*********.***
EDUCATION
DeVry Institute of Technology Irving, Texas October 1999
Bachelor of Science in Computer Information Systems
QUALIFICATIONS
Team Leader
Lotus 1-2-3
Operating Systems
Java Programming
HTML 4
C/C++ Programming
Structured Query Language
PowerBuilder 5.0
Cobol Programming
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Word Perfect
Ordering merchandise
Small System Architecture
Receiving merchandise
10-Key
EXPERIENCE
AT&T Portables Fredericksburg, Virginia September 2015-present
Sales Associate
Offer and sell cellular telephones, DirecTV satellite systems, and Digital Life home security
Ensure that all operations flow smoothly
Advise and acknowledge customer concerns and issues
The Hertz Corporation Frisco, Texas June 2010-May 2015
Management Associate
Managed Employees (3), Administrative Procedures
Checked out rental vehicles to customers as needed
Advised and acknowledged customer concerns and issues
Pizza Hut Frisco, Texas May 2001-May 2010
Management Team (Shift Manager)
Managed Employees (25-30), Administrative Procedures
Ensured that all operations flow smoothly
Dispatched drivers to deliveries
Ordered merchandise to keep walk-in cooler and freezer stocked properly
Created work schedules for employees as needed when the store manager was away
Gateway Country Lewisville, Texas December 2000-May 2001
Tech Customer Service Representative
Handled check-in and check-out systems
Created parts orders for client systems
PC ServiceSource Irving, Texas January 2000-December 2000
Field Replacement Unit Technician-Gateway
Troubleshot problems with client laptops
Repaired and replaced parts on client laptops
Best Buy Lewisville, Texas December 1998-October 1999
Product Specialist-Digital Satellite Systems
Assisted customers with cellular phones and digital satellite systems
Troubleshot problems with digital satellite issues
Top seller in product service plans for several months
Dollar General Lewisville, Texas January 1997-December 1998
Certified Assistant Store Manager
Ensured operations of the store ran smoothly
Ordered freight on a weekly basis to keep store shelves stocked
Created work schedules for employees
Kept shrinkage to a minimum while exceeding same store sales by 60% year over year
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