Customer Service Software
Resume:
ANIL NAKRA
Naperville, Illinois *****
******@*****.***
Summary
Accomplished Information Systems professional with 20 years of consulting and analysis experience in the IBM Mid-Range environment with specific expertise in JDEdwards (World Software), Implementor, Trusted Link EDI Software, BSSI Health Care System, and CSC - Point System.
Technical Expertise
Hardware: AS/400, SYS/38, Sys/34 & Sys 3
Software: BSSI Health care System, JDEdwards (7.3 & 9.2),Trusted Link Software
Also Worked on Sales Order processing, Purchasing, Inventory,
Accounts Payable, Accounts Receivable and General Ledger JDEwards Software.
Tools: RPG ILE, RPG/400, RPG III, CL/400, SQL/400,AS/400QueryTools,
DB2 Web Query, SEU/400, SDA/400.
JDEdwards: Specific technical expertise covers JDE screen and report, Dream Writer, World Writer, Faster, World Case Tool
Trusted Link: Map inbound purchase orders, outbound invoices.
Also worked with 837 Health Care Claims.
Omron Automotive, IL Jan 2015 - Feb 2016
I.T. Consultant - Maintain & Custom modification to KBM-ERP Software & Account Releasing EDI Software on AS/400. Wrote conversion programs in RPGLE from KBM Software to QAD Software. Wrote On-Line Programs for End of Line – in production Department for scanning the product. Resolve any issues for Shipping Department, Inventory Department and Accounting Department. Support Archiver – Document software. Creating User profiles and maintaining menu Security.
Christian Brothers Services, IL June 2007 - Sept. 2014
Senior Application Developer
-Maintain & Custom modification to JDEdwards World Software & Upgraded JDEdwards world software from version 7.3 to version 9.2 .
-Streamlined A/P Check processing on JDEdwards software by implementing ACOM software and saved Company $30,000 n software cost from Bottomline Software and Custom modification was written in RPG ILE on AS/400.
-Developed Employee Coverage Plans files to be used for Web customers for Medical claims using RPG/400 on AS/400.
-Resolve any issue with EDI claims processing on AS/400.
-Wrote programs in RPG/400 on AS/400 to compare 997 claims sent and claims received by the client.
-Wrote different file extraction Programs in RPG/400 on AS/400 in different formats for different Customers and FTP the files to different locations.
-Work on Monthly & Yearly Billing Cycle on Point System on AS/400 using RPG ILE and DB2 Web Qrys.
DEAN FOODS, IL Nov 2005- June 2007
Data Conversion Specialist
-Learn the local master file systems as they pertain to Finished Goods, Raw Materials, Ship-to Customers, and Bill-to Customers.
-Write Conversion Programs on AS/400 using RPG/400 & FTP Files from different locations, finally create Excel Workbook.
-Convert the local master file data into a new standard format for DMS System.
I.T. Consultant Dec 2004-July 2005
NTN Bearing, IL Dec 2004 – April 2005
Analysis and wrote conversion programs for JDEdwards software on AS/400 using RPG/400 & SQL/400 to merge two different JDEdwards environments into one JDEdwards environment.
Analysis Data Base Changes using MS Access for different clients. Also Custom modification to JDEdwards Software.
BP- Castrol, NJ May 2005 – July 2005 Wrote conversion programs for Customer Master, Purchase Orders Files on AS/400 using RPG/400 also interacting with Customer Dept. & Purchasing Dept.
DEAN FOODS, IL Nov 1998- March 2002
A national manufacturer and distributor of dairy products with sales of $10 Billion in a multi-platform, multi-site environment.
Sr. System Analyst
-Led data collection, validation and conversion on AS/400 for implementation of Manugistics Software for Baskin Robin’s hundred million dollar Project. Wrote Technical specifications for different locations by interacting with users from different locations and also wrote conversion programs using RPG 400.
-Reviewed and approved I/S related requests for sales order processing system modifications.
-Developed EDI for major customers order processing on AS/400 using FTP and RPG 400.
-Maintain EDI customers database on AS/400.
-Streamlined month end processing on AS/400, reducing processing time by 70%.
-Developed broker commission management reporting system on AS/400 using RPG 400, also interacting with Customers to understand manual broker commission reporting.
-Developed accrual & rebate reporting system on AS/400 using RPG 400, also interacting with Customer Service dept. to understand manual process for accruals & rebates.
THE JELSERT COMPANY, IL Aug 1996- Nov 1998
An international national manufacturer and distributor of Food Products, with sales over $200 million.
I/T Specialist
Maintain & Custom Modification to JDEdwards world software on AS/400.
Converted JDEdwards Payroll system by writing RPG 400 programs from AS/400 to ADP Payroll system on time and under budget, resulting in 30% savings
-Reviewed and approved I/S related requests for JDEdwards & EDI software.
-Programmed, using Trusted Link EDI software, the mapping of different documents and trading partners, brought thirty new EDI Customers to order processing system, resulting in elimination of two Customer Rep. jobs and 25% savings of customer service budget.
-Developed applications for purchase orders, invoices and advance shipping notices using X/12 & UCS standards.
-Maintained files and was responsible for troubleshooting of JDEdwards software.
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Rand McNally,IL May 1995- Aug 1996
Programmer Analyst
-Custom modifications to JDEdwards software utilizing RPG 400 on AS/400.
Consultant, IL April 1993- May 1995
-Programmed various projects in RPG 400 on the AS/400.
-Managed projects for applications including meeting with users, establishing needs developing those needs, coding, testing, debugging, implementing and user training on those applications.
-Converted Daley & Wolcotts distribution software from System/36 to AS/400.
-Managed all user contacts.
-Documented newly developed and modified applications.
-Converted all ADP files from System/36 to AS/400.
WMX TECHNOLOGY,IL Feb 1992- April 1993
Programmer/Analyst
-Coded many applications utilizing RPG400 and SYNON on AS/400.
-Programmed and maintained Waste Analysis Systems, Waste Management Decision, profile Maintenance and Sample Check-in for Lab Assistance System.
-Managed user contacts.
-Used Implementor software to manage application changes.
JDEdwards, IL April 1989- Feb 1992
Technical Consultant
-Converted custom systems into JDEdwards software utilizing RPG400 and JDEdwards tools.
-Programmed many custom modifications for JDEdwards Software for numerous clients with the Midwest Region.
-Managed client projects within the Midwest Region.
-Bid on clients projects such as: conversion projects, custom modifications & software installations.
-Awarded JDEdwards ‘Consultant of the Month Award.’
OTHER EXPERIENCE 1980 - 1989
-Tellabs, IL: Programmer/Analyst (BPCS, AS/400,RPG400)
-City of Naperville, IL: Programmer/Analyst (S/38,RPGIII)
-Insurance Benefit Administrators, IL: Programmer (S/34,RPGII)
-PCR- Pansophic, IL: Programmer (S/34,RPGII)
EDUCATION
B.S. in mathematics, physics and chemistry, University of Delhi
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