Project Manager Customer Service
Resume:
Dorianne Browne
***** * ******* ***, *********, IL 60030
**************@*******.***
www.linkedin.com/in/dorianne-browne-7855267
SUMMARY
Experienced manager seeking a position in Human Resources.
Expertise in handling confidential/sensitive information. Ability to effectively communicate within all levels of an organization, presenting to senior management for multiple Fortune 500 companies. Problem solving skills, project management, planning and organizing, and teamwork abilities.
KEY EXPERTISE
Office administration
Interviewing
Supervision & training
Accounts receivable
Payroll & invoicing
Customer service
Customer database management
Scheduling & planning
Report development
Project management
MS Office (Excel, Word, PowerPoint, MS Project)
Client & vendor management
Survey development
CAREER HIGHLIGHTS
Visual Intelligence, LLC, Newtown Square, PA February-November 2015
Project Manager & Client Liaison
Managed both design and client teams to ensure the delivery of best in class, intuitive data dashboards to market research clients and their end users
Significantly increased project margins by reducing project timing by 15%
Received client commendation for client management on 2 highly visible projects
Maintained schedules in MS Outlook and Excel; facilitated daily meetings via Skype, WebEx, and GoToMeeting; established project milestones
Ensured defect-free releases through planning, testing, and QA efforts
Impact Consumer Research, Erlanger, KY April 2008-February 2015
Senior Project Manager
Executed custom quantitative research from start to finish on time and on budget for retail, consumer package goods, and pharmaceutical industries with a revenue of $1 million per year
Standardized concepts tests and survey screeners improving deliverable timing by 60%
Managed all aspects of study execution ranging from survey development, sample management, tabulation planning, data analysis, PowerPoint report development, and overall quality control
Conducted and delivered high impact research solutions for grocery, health and beauty, electronics, home décor, furniture, greeting card, and CPG categories
Directed external research vendors on a daily basis to ensure accurate client data
Dorianne Browne
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WRC Research Systems, Inc., Downers Grove, IL June 2007-April 2011, 2003-2004
Office Manager
Pursued late payment of invoices saving the company $15,000 annually
Created invoicing schedule for annual software renewals; automated invoice production reducing time expenditures by 10% monthly
Managed payroll administration and customer database
Developed marketing materials; provided software support to domestic and global customers
Produced and recorded online tutorials for software training
C+R Research, Chicago, IL August 2004-May 2007
Senior Research Analyst
Planned and managed national customer satisfaction and transaction-based tracking programs
Serviced clients in the cable television and programming industry; worked with internal senior level business teams to recommend the appropriate methodology to meet research objectives
Instituted and grew national account exceeding over $2 million in revenue
Developed and delivered presentations in MS Excel, PowerPoint and Word for various levels of client organizations
Trained, managed, and mentored 1 direct report and 2 indirect reports
Edited proposals and monitored project costs
Synovate, Inc., Arlington Heights, IL December 1998-September 2003
Study Director
Analyzed, reported, and presented data to multiple clients as primary client contact for multiple Fortune 500 companies
Interpreted media schedules and analyzed the impact of media and marketing measures on consumer tracking data
Designed and managed continuous brand and advertising market research studies with limited support from senior management
EDUCATION & PROFESSIONAL TRAINING
Illinois Wesleyan University
Bachelor of Arts in Psychology
Human Resource Internship, City of Bloomington, Spring 1998
Leadership and Supervisory Initiative, Spring 1998
Management Training, Spring 2003
Business Writing, 2005
SPSS Statistics Essential Training, November 2015
Access 2016 Essential Training, December 2015
SHRM Member
HRMAC Member
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