Project Manager Technical Writer

Job #********* Kal Mukabi

*** ******** **** ***/*** 404-***-****

Atlanta, GA 30349 *******@**************.*** *********@*****.***

Experienced Content/Technical Writer with 15+ years’ successfully delivering business impact by leading and managing editorial, sales, automotive, call center, IT, BI & Analytics, commercial and technological projects.

Skilled technical & business professional with testing experience in an Agile environment in large scale customization and implementation projects involving design graphics, MS Visio visual dynamics and Software implementation while simplifying technical terms on the behalf of multi-level users.

Participate in SDLC life-cycle phases, working with developer and business analysts in an intense, market oriented environment to verify the software requirements and business functionalities.

Experienced client/stakeholder Liaison while managing relations between designers, architects and GUI user-groups.

Experienced in technical flowchart interpretation, specs, mockups & business process interpretation while developing Business Requirements.

Experience in infrastructure flowchart designing process maps, user guides, wiki-pages & MS Word formatting, Software Integration and process requirements documentation.

Core Competencies & Technical Skills

Printed/On-line User Guides Standards Development Cross Functional Teams

Software Architecture Process Systems Documentation Scientific Writing

& Technilogies Technical Specification Analysis

Compliance Validation Process Workflows Compliance Validation &

Support Manuals & Scripts Installation Manuals Documentation

Interactive Electronic Tech Tech Reference Guides Issue Identification &

Training Materials Support Technical Guides Documentation

Knowledge Base Support Program Logic Guides Other Methodologies

OTHER TECHNICAL SKILLS

Adobe C6/7 Suite, Adobe Photoshop, Adobe eLearning Suites, Articulate Storyline, Camtasia, Captivate (software demos) MS video Editing Programs, MS Power Point, Word, Excel, MS Project, Visio, Access, SharePoint 2010, Salesforce, Birst, Tableau, Project Manager, PMP, RFP Documentation.

PROFESSIONAL EXPERIENCE

Business Development Sr. Technical Writer

Nebula Partners, Alpharetta, GA Oct 2011 – Present

Successfully handle professional IT/BI Business services for our clients. Proactively undertook the challenge of capturing the requirements of the company’s analytics software development process. Responsible for testing and documenting new release functionality, updating existing documentation and providing end-user feedback on new feature usability. Utilization of Power Point Animation, Camtasia video editing and Articulate Storyline for product/program/project eLearning & education. Other qualities are as follows:

Working with clients/teams to capture Business Requirements and prepare Business Requirements Document (BRD)

Prepare Use/Business Cases while tracking projects and test cases on SharePoint 2010.

Plan Agile/Scrum Process w/Technical Documentation & Graphs

Write Test Cases for Analytic Software & demonstrating software with Adobe Captivate

Prepare Client-based Technical documentations, user guides for content, proofreading, editing, syntax

Improving specification & design documents through active review and feedback with developers

Develop colorful pictographic technical guides showing operational functionality

Work with interdepartmental/extra-departmental teams, second party vendors and offshore teams

Excelled in meeting business partners, corresponding meetings, co-locating staff & stakeholders, typing and developing other business requirements and reports, preparing, arranging and managing teleconferences, preparing Power Point Presentations and reconciled all quarterly reports to the CFO, all why utilizing MS Word, Excel, Adobe Suite, MS Outlook & Calendar and navigating the Internet.

Technical Writer/Editor 2008 - 2011

AAA Auto Club South, Atlanta, GA

Analyzed GUI Process flows, lead UAT and wrote Manuel test cases via MS Excel to improve navigability and usability of call center interface. Increased the speed of call center transactions by 60% while cutting customer complaints by 55%. This also included the improving the quality of coded internal software for Intranet usage.

Created GUI PDF operational pictographic manuals for service delivery & support, call center-to-customer interface, call center-to-service provider interface for dispatch and 48hour complaint resolution.

Responsible for developing master process maps utilizing Power Point, MS Visio and proprietary software, while maintaining all aspects of the critical diagramming tool utilized in software implementations.

Training 120 employees on the process maps and diagramming tool, and providing a wide array of support services to AAA consultants.

Utilized SharePoint to develop work templates for call center to acquire info on vendor info.

Collaborated with and supported SMEs in the creation and maintenance of customized process maps utilized in software implementation across the industry.

Developed the layouts and designing of technical manuals and communications such as presentations, newsletters, event support materials, research papers, and brochures.

Quality Assurance Analyst/Technical Writer 2005 - 2008

General Motors/ Ryder Division, Doraville, GA

I have worked on various types of agile and extreme development teams to produce and implement quality software products quickly by participating in the SDLC process.

For example: Improved the quality of export software and reduced resources spent on post-development “bug fixes” by introducing the practices of user interview, rapid prototype testing, and task analysis throughout the development process.

Worked with a team of Business Analysts, trainers, subject matter experts, software developers, testers, project managers, and business end users to document processes as they were finalized for the business. Also, I contributed to user interface design and testing on numerous projects.

Aided development of departmental editing and Web publishing best practices.

Analyzed IT infrastructure documentation needs to created internal procedures which standardized processes and application deployment practices.

Utilized MS Visio to create portfolio application diagrams and overall system architecture diagrams to show dependencies.

Worked with Developers, Technical Architects, and Business Process Owners to create highly detailed Viso flowcharts showing data movement and business processes for Loan Origination, Loan Processing, HR, PeopleSoft, and all Corporate System applications.

In Addition:

Project Manager/Technical Writer From 1996 – 2001

AAA Michigan, Dearborn, MI

Worked with interdepartmental teams and SMEs to develop special programs for call center contract activities including:

Process flow charts of call center re-design, new resource manuals for AAA Michigan, GM-General Motors transponder key customers and AAA RV customer policies & interface guides.

Automotive transponder key cut and delivery processes for GM/AAA Locksmith contractors & vendors, which included test delivery documentation, ten-page transponder, eight key cut & ten key cut process pictograph manuals.

Other resource manuals, rules and functionality for intranet/internet GUI usage, rules and regulations regarding GM customers as opposed to AAA Michigan customers and call center shift diagrams.

Developed Contractor Cellular Service programming user guides for over 400 AAA contractors covering 84 counties.

Yeoman/Radioman- Telecommunications

United States Navy, San Diego, CA

Served as a Communications Journalist for our command while documenting and managing the service records of 120 personnel.

Training: Completed numerous courses and seminars (New Horizons and InfoSys) in Quality Assurance, Business Requirements, Software Debugging (using JIRA), Technical Script Writing, Test cases, Automated Testing.

MILITARY EXPERTISE

United States Navy, San Diego, CA

Telecommunications Petty Officer – Shift Supervisor

Top Secret Clearance (Cryptographic)

Strategic Satellite Operations, Landline PBX & Radio Operations and technician

E D U C A T I O N

Naval Technical College, San Diego, CA 1984

BS, TELECOMMUNICATIONS MANAGEMENT & COMPUTER SCIENCE

San Diego State University, San Diego, CA 1984

Sociology & Business Administration

Project Management Institute, Newtown Square, PA 2001

PROJECT MANAGEMENT PROFESSIONAL PMP

Strong proponent of continuous education, completed numerous PM, Datacomm, IT Management, Leadership and I.T. courses

ADDITIONAL PROFICIENCIES

Platforms of Microsoft Dynamics CRM, Windows 7, 8, Windows Phone, MS Exchange. Tools: Proficient in MS Word, Excel, MS Access, Power Point Visio, MS Project, Outlook, Remedy, Internet Monitor, FootPrints, Oracle, PeopleSoft, Terminal Emulation Software, Adobe Photoshop, Acrobat, CS7.

Contact this candidate